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Requirements Ø Great educational background, preferably in the fields of computer science or engineering for technical project managers Ø Proven working experience as a project administrator in the information technology sector. Ø Solid technical background, with understanding or hands-on experience in software development and web technologies. Ø Excellent internal communication skills. Ø Solid organizational skills including attention to detail and multi-tasking skills. Ø Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus. Ø Proficiency in English. Ø Well-organized and responsible with an aptitude in problem-solving. Ø Excellent verbal and written communication skills. Ø A team player with high level of dedication. Ø BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset. Responsibilities Ø Coordinate sales team by managing schedules, filing important documents and communicating relevant information. Ø Ensure the adequacy of sales-related equipment or material. Ø Respond to complaints from customers and give after-sales support when requested. Ø Store and sort financial and non-financial data in electronic form and present reports. Ø Handle the processing of all orders with accuracy and timeliness. Ø Inform clients of unforeseen delays or problems. Ø Monitor the team’s progress, identify shortcomings and propose improvements

Key Accountabilities: Determining Market Rates: Evaluate every position and determine the proper market value for each job. This can be conducted through salary surveys and statistical analysis to determine what the market value is for each job. Compensation and Benefits: Develop and implement a Total Reward strategy, framework and practices to strengthen a differentiated Employee Value Proposition and enhance company’s competitive position. Research and compare incentive compensation plans offered by comparable organizations (in demography and job market); assess competitors’ plans and make recommendations for enhancements or improvements required to keep the organizations plans competitive and effective. Collaboration: Work with HR and other departments to align programs with business strategies Salary and Benefits Structures & Administration:  Develop and implement a robust and flexible salary and benefits framework; also, provide advisory to the Board Remuneration Committee on executive pay, Long Term Incentive Plan etc.  Maintains knowledge of economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits and compensation scales and structures.  Develops pay systems that are industry competitive and enable management to focus on and reward individual and group performance.  Recognition: Acknowledge employee efforts with non-financial rewards Compensation Surveys: Conduct market intelligence, compensation surveys and benefits benchmarking, and apply the survey outcomes to implement necessary changes in synergy with business strategy. Audits, Reviews & Implementation: Drive quality assurance and performance improvement, carrying out periodic reviews and audits to improve efficiency and effectiveness of compensation & Benefits implementation. Payroll Contributions: Facilitates accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers. Job Evaluation:  Drive and implement organizational effectiveness through instituting a job evaluation framework that is aligned to the compensation, promotion, talent etc. processes.  Conduct job analysis/evaluation to determine appropriate market pricing; review and approve salary increases and advise management on compensation actions for employees. Industry and Regulatory Liaison:  Lead liaison with all key external stakeholders on pay related matters e.g. ITF, JV partners, Consultants, etc. to assure regulatory and business compliance in Nigeria/UK.  Maintain a working knowledge of international, federal, and state legislation influencing compensation and benefits. Monitoring Internal Equity & Analytics: Ensure that the pay is equitable internally by checking not only the internal equity of people with the same job level, but looking across the organization, taking special note for differences in key diversity indices such as race, gender, and age. The application of required analytic tools to identify and confirm grounds for any variances. Manage programs: Manage programs such as deferred compensation plans, variable compensation plans, health insurance, disability insurance, life insurance, retirement plans and other company plans and programs. They should also be able to adapt to change and prioritize tasks

Job Description: Provide technical support service via phone, email, and other channels as required to clients. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper follow up and closure of all pending tickets. Interact with customers to provide and process information in response to complaints and inquiries. Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Personal Responsibilities: Report to the Head of Department. Respond to client complains in a proper and professional manner. Should maintain a high level of personal responsibility. Abide and apply the rules and regulations of the department and the company as a whole. Responsible for achieving any assignment given by the Manager. Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Responsibilities: · Analyze Device and Classify Areas for Enhancement · Testing the performance of existing wireless networks. · Analyzing RF broadcasting equipment and suggesting improvements. · Using computer software to design RF installations for new wireless networks. · Troubleshooting network issues. · Conducting laboratory tests on RF equipment. · Design new Wireless Networks RF Plans · Ensure Regulatory Standards are met · Problem-solving and troubleshooting · Fixed Wireless Network Planning and optimization · Capacity Dimensioning and Design · Interference Analysis · Ensure the best QOS delivered for the last mile end user · Perform routine audits of network parameters and recommend remedial action where necessary · Handle and monitor the performance of new upgrades on the network · Enhance the Performance of Present Wireless Networks · Have the ability to work in a team and Prioritize workload

Responsibilities: · Perform general “system administration” tasks on all elements of the network. · Discover problem areas which could negatively impact system performance or customer satisfaction · Pro‐actively monitor network and system performance. · Analyze traffic data and trends and escalate areas of concern to the network design authority. · Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). · Perform general “system administration” tasks on all elements of the network. · Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems · Take ownership to ensure that all problems are resolved in a timely and efficient manner. · Manage problem resolution using network monitoring/management tools · Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Responsibilities: · Having comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting of different competitive models and examination. · Complete knowledge about the vehicles features, specifications must able to produce the catalog when the customer asked for it. · You have to be aware of all the new vehicle inclusions and also complete knowledge about the models available in the inventory. · Sales consultant must have to explain to the customers with benefits sometimes compare two models and help them derive the best choice. · Ability to understand the client requirements and provide solutions based on their requirement as you need to explain about the features of certain vehicles that suits customer needs. · Effectively communicate the quotes through proper communication channels such as emails · Follow up with the customers who have visited the showroom, or those whom the consultant had gone to visit personally in their home. · Ability to create sales through giving quality information that matches the needs of the customers. · Must be knowledgeable in knowing all the dealership sales process. Academic Qualification: BSC/ HND degree in Marketing/ Social Science or related field. Experience: 2-3 years’ prior work experience in Sales/Client Relationship management role Key Skills & Competencies: · Being calm when dealing with customer complaints and issues. · Working well as part of a bigger sales team but also be able to deliver and work independently. · Giving professional presentations. · Strong negotiating and selling skills. · Be well-groomed and presentable. · Having excellent people’s skills and intuitive to clients’ needs

Underwriting Responsibilities 1. Risk Assessment • Evaluate insurance proposals by analyzing data and assessing potential risks. • Approve or reject insurance applications based on underwriting policies. • Draft policy terms, conditions, and exclusions in line with company guidelines. 2. Policy Issuance • Ensure the timely issuance of policy documents and endorsements. • Review and update existing policies based on changes in client needs or risk exposure. 3. Compliance • Ensure underwriting practices comply with regulatory standards. • Maintain detailed and accurate records of all underwriting decisions. 4. Collaboration • Work closely with sales teams to provide underwriting support on client proposals. • Provide guidance on risk-related matters to clients and brokers. Sales Responsibilities 1. Business Development • Identify and pursue sales opportunities through cold calling, networking, and referrals. • Develop and implement sales strategies to meet individual and team targets. • Present tailored insurance solutions to clients based on their specific needs. 2. Client Relationship Management • Build and nurture long-term client relationships to ensure customer retention. • Provide exceptional post-sales service, including handling client inquiries and resolving complaints.

Key Responsibilities: - Locate and propose potential business deals by contacting potential partners and exploring opportunities. - Communicate new product developments to prospective clients. - Collaborate with cross-functional teams to develop proposals that meet client needs, concerns, and objectives. - Work closely with the Business Development department to ensure that fundamental requirements are met in a timely manner. - Liaise with other executive heads on the implementation of the company's strategic and operational plans. - Develop, review, and report on the business development division's strategy, ensuring team members understand and execute strategic objectives. - Contribute to the development and refinement of the company's vision and strategy. - Support corporate decision-making processes to maximize short, medium, and long-term profitability and shareholder returns. - Prepare reports and presentations for stakeholders. - Conduct market analysis and monitor competitors. - Lead the business development team in sourcing, managing, and implementing new business opportunities. - Ensure efficient marketing, advertising, and promotional planning through the marketing department. - Track and record account activity and work towards closing deals to meet targets. - Deliver engaging presentations to clients and stakeholder

Job Objective: Responsible for completing varieties of HR task to support the daily operations of the HR Department. Responsibilities:

• Assist in coordinating performance feedback process to ensure that all employees are informed about their performance. Ensure staff compliance with HR Policies.
• Recruitment – manage the process of preparing advertisements, screening application forms, short-listing the candidates and interviewing.
• Manage the planning and delivering of induction programs for new hires.
• Health Insurance Management. Ensure bills are vetted, enrolment, additions and termination of Staff, Hospital Changes and resolving issues arising from staff visits to the hospitals to access care.
• Support in the development of HR strategic plans with line managers, in terms of skill and number levels in considerations with long-term and immediate staff requirements.
• Assist in conducting surveys for advising on pay including employee benefits and promotion and other issues on remuneration.
• Oversee the Leave administration
• Manage the process of performance appraisals and necessary actions points.
• Employee relations – served as an intermediary between management and employees.
• Support the process of policy development and documentation.
• Forster good employee engagement activities.
• Plan, implement and manage business recruitment needs.
• Assist in explaining human resources policies, procedures and standards to new and existing employees.
• The ideal candidate would be agile, ability to perform duties independently under general, minimal supervision within specific assignments.

Education/Professional Qualification:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Relevant postgraduate and or professional qualification would be an added advantage.
• Proficiency in ERP application.
• Good knowledge of balanced score-card model

Experience: Minimum of 4-5years experience as HR Generalist.    

Job Summary:

• The Business Development Manager will be responsible for driving sales growth, building strategic partnerships, and expanding our customer base. The ideal candidate will have a strong background in software sales, a deep understanding of HR processes, and a proven track record of achieving sales targets.
• Key Responsibilities:
• Develop and execute a comprehensive business development strategy to promote our HR management software.
• Identify and target potential clients through research, networking, and outreach.
• Build and maintain strong relationships with key decision-makers and stakeholders in target organizations.
• Conduct product demonstrations and presentations to showcase the value and benefits of our software.
• Collaborate with the marketing team to create compelling sales materials and campaigns.
• Negotiate and close sales deals, ensuring customer satisfaction and long-term partnerships.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Provide feedback to the product development team based on client needs and market demands.
• Achieve and exceed sales targets and performance metrics.

  Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Proven experience in business development, sales, or a similar role, preferably in the software or HR industry.
• Strong understanding of HR processes and technologies.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain relationships with key stakeholders.
• Results-driven with a track record of meeting or exceeding sales targets.
• Self-motivated, proactive, and able to work independently.
• Proficient in CRM software and Microsoft Office Suite.

Job Summary & Purpose: Sales managers lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team.

Job Responsibilities (part but not limited to):

• Collaborate with the General Manager to implement sales policy and processes
• Identify and qualify leads through collaboration and partnerships, leading to sales opportunities in the retail and B2B sectors
• Successfully create new business opportunities and accounts
• Identify potential markets, sales channels, competition and propose effective sales strategy, expansion & development to achieve sales targets & KPIs
• Manage complex negotiations with senior-level executives
• Monitor sales executives’ activities and ensure targets are met
• Coach and support sales executives
• Regularly visit prospects, clients and follows up on visits
• Grow the network both in terms of quantity and quality
• Elaborate plans to continuously improve customer’s experience / satisfaction
• Collaborate with extended dealerships out of Lagos territories
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make recommendations to Management
• Create a comprehensive weekly sales reporting system
• Escalate complaints in the client tracking program
• Report on competitor’s activity, new product, promotions
• Perform other duties as assigned by the General Manager

Requirements:

• HND / Sc. or equivalent in Business Administration or related discipline
• Minimum of 7 years Senior Management experience in planning and implementing sales strategies in the automotive or related industry
• Successful previous experience of consistently meeting or exceeding targets
• Demonstrated ability to communicate, present, negotiate and influence credibly and effectively at all levels of the organization
• Proven ability to drive the end to end sales process
• Strong mentoring, coaching and people management skills

Key Skills & Competencies:

• Excellent communication & interpersonal skills
• Ability to lead and manage a team
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent selling and negotiation skills
• Good knowledge of MS office packages (Word, Excel & PP)
• Self-aware, self-motivated, self-confident individual who is comfortable operating with minimal direction and thrives in a dynamic environment
• Sales and target driven individual with high energy and high levels of perseverance; works towards both individual and team goals
• Persuasive and Tenacious
• Compliance and ethics-oriented attitude

     

Job Summary: Our client requires a Solution sales professional for the commercial sector to cover software opportunities in the financial services, Telecommunication, Manufacturing and Oil Gas sectors. This is a highly strategic position in the company as role will be responsible for showcasing and driving the sales of

Key Responsibilities:

• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs;
• Presenting and demonstrating company solutions to technical and business decision makers in the industry;
• Identifying and developing new business through networking and courtesy and follow-up calls;
• Developing effective sales plans using sales methodology;
• Ensuring quality of service by developing a thorough and detailed knowledge of technical
• specifications and other features of company’ s systems and processes, and then documenting them;
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
• Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
• Meeting sales targets set by managers and contributing to team targets;
• Networking with existing customers in order to maintain links and promote additional products and upgrades;
• Responding to tender documents, writing proposals, reports and supporting literature;
• Managing your own diary in order to organize and prioritize daily and weekly
• Advising on software features and how they can be applied to assist in avariety of context

Requirements:

• Candidate is expected to possess vast industry knowledge in commercial sector;
• Candidate is expected to perform independent research and analysis on company and its products and services;
• Excellent demonstrations and Presentation skills;
• Good pre-sales experience;
• Ability to identify business opportunities and proffer solutions that are of value to our customers through our products and services;
• Solid Territory Management and Account planning skills
• Ability to identify potential customers (customer acquisition management) and retain them as esteemed company's  clients;
• Candidate should possess leadership skills and ability to work within a local and virtual team
• Experience in working with local technology companies as business partners;
• Ability to work under pressure, to multitask, to focus and to deliver.

EXPERIENCE

3years of successful work experience as a Business Analyst, Pre- sales or sales professional in an IT company.

QUALIFICATIONS

University degree or equivalent.

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Job Summary: Our Company requires a customer success executive who will be the primary point of contact for our client, ensuring they maximize the value of our solutions. Your goal is to drive customer satisfaction, retention and long-term growth by delivering exceptional support and guidelines throughout the customer lifecycle.

Key Responsibilities:

• Serve as the primary point of contact for customers, guiding them through the onboarding process, success planning and ongoing optimization for our solutions.
• Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues and escalations.
• Collaborate with clients to understand their business objectives, challenges and requirements and provide tailored recommendations on how customs data and software solutions can address their needs. These include quotation preparation and customization of contracts to align with the client’s requirements.
• Lead the on boarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
• Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers tickets, collaborating internally with the team to provide solutions to customers ongoing issues and facilitating product demonstrations
• Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling and cross- selling additional solutions or services.
• Act as the voice of the customer within the organization, advocating for client needs and priorities and collaborating with internal teams to drive product improvements and enhancements.
• Stay informed about industry trends, regulatory changes and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.
• Ensure customers remain satisfied with the services by proactively educating customers on functional capabilities, new product features and possible upgrade that align with business needs and security goals.

• Measure customers achievement of these key performance indicators and report those internally and externally.

Requirements/ Experience

• Proven customer support
• Track record of over-achieving quota or
• Strong phone contact handling skills and active
• Proficient with CRM software and Microsoft office
• Customer retention and ability to adapt/respond to different types of
• Excellent communication and presentation
• Ability to multi-task, prioritize, and manage time
• Tactful, courteous and possess the ability to build profitable relationship with clients
• Bsc/Hnd in any related field or
• 3 years of successful customer success experience preferably in an ICT solutions company

 

Job Summary: The Field Coordinator is responsible for executing and managing all onsite activities: ensuring site is visited at the given ETA, ensuring requested task is implemented professionally and in accordance with company policies, effectively representing company’s image onsite and coordinating with backend entities for effective resolution of all given escalations. This role involves analyzing given task, seeking support from backend technical teams, professionally and successfully resolving them to avoid repetitive visit following company policies and achieving result within allowed time-frame. Education and Qualifications:

• Degree: BSc / HND in Computer Engineering or Telecommunications
• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operation
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus

Key Responsibilities: Receiving Ticket/Escalation

• Acknowledgment: Confirm receipt of the ticket or escalation.
• Initial Assessment: Review the details provided in the ticket for accuracy, clarity, and completeness.
• Prioritization: identify the urgency and priority level based on the category indicated in the escalation.

Reviewing the Escalation

• Technical Analysis: Identify the problem’s root cause or symptoms based on the ticket details.
• Preliminary Troubleshooting: Conduct any remote troubleshooting steps, if applicable, to attempt quick fixes.
• Resource Planning: Ensuring all needed tools and accessories are available before visit

Visiting at the Given ETA.

• Logistics Coordination: Assess your movement to site to ensure meeting up with given ETA.

On-Site Implementation

• Issue Diagnosis: Conduct a thorough diagnosis at the site to confirm the problem.
• Repairs/Installations: Perform necessary repairs, installations, or replacements to resolve the issue.
• Testing and Verification: Test the solution on-site to ensure the problem is fully resolved and services are restored.

Coordination with Other Technical Departments

• Collaborative Troubleshooting: Engage with relevant departments (e.g. IP.OPS, PS.OPS and RF Planning) if additional expertise is needed.

Post-Implementation Reporting

• Documentation: Document all activities carried out, including steps taken and changes made.
• Customer Update: Notify the customer about the completion and details of the resolution based on company policy
• Report: Send a detailed report summarizing the incident, actions taken, and resolution outcome to backend team for ticket closure.

Work Environment:

• Field-based
• Interaction with coordinators, client and other technical departments

 

Vacancy!!! Job Title: Field Coordinator Employment Type: Full Time Location: Lagos Job Summary & Purpose: The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion. This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies. Job Description / Key Responsibilities: Receive/Analyze/Assign Tickets:

• Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
• Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
• Review the details of each ticket to understand the issue, urgency, and required expertise.
• Categorize and prioritize tickets based on established criteria.
• Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
• Assign tickets to the selected field engineer and communicate assignment details.

Follow Up with Engineers:

• Maintain regular communication with field engineers to monitor the progress of assigned tickets.
• Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
• Address any issues or delays that may arise during the service process.

Provide Technical Support:

• Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
• Serve as a point of escalation for complex or unresolved technical problems.

Receive Reports from Engineers:

• Collect detailed reports from field engineers upon the completion of each service ticket.
• Review reports to ensure accuracy, completeness, and adherence to company policies.

Update Tickets:

• Enter report details and any additional notes into the ticketing system.
• Update the status of each ticket to reflect current progress and completion.

Send Reports to Concerned Department:

• Distribute completed and verified reports to the relevant departments or stakeholders.
• Ensure timely and accurate communication of service outcomes.

Education and Qualifications: Degree: BSc / HND in Computer Engineering or Telecommunications Key Skills & Competencies:

• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operations
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus