Senior System Engineer

Duties and Responsibilities:
• Operating and Maintaining the ICT infrastructure (Servers, Storages, Appliances) under the supervision of the Head of
Department.
• Maintaining the design, drawings and documentations of the Network and Systems.
• Configuring and maintaining DNS Appliances or Servers.
• Configuring and maintaining monitoring tools: SolarWinds, PRTG, Cacti.
• Configuring and maintaining Mail Servers and other application servers (Windows and Linux)
• Ability to design disaster recovery procedure for the backbone, servers, applications, services
• Responsible of the Performance and Monitoring of the ICT Infrastructure.
• Maintaining the ISP’s servers and client’s collocating servers.
• Supporting the OSS (Servers and Routers) of the Billing System.
• Maintaining the Company’s IT Infrastructure.
• Provide network and IT solutions for corporate client and support them.
• Providing necessary remote or on-site support to our corporate clients.
• Reporting:
o Document all processed tasks
o Perform reporting as per procedures
o Reporting based on KPIs
o Evaluating the service, QOS, Equipment.
Personal Responsibilities:
1- Responsible for all assigned equipment to his team
2- Should maintain a high level of personal responsibility in order to be an example to his colleagues
3- Abide and apply the rules and regulations of the department and the company as a whole
4- Responsible for achieving any assignment given by his Manager
5- Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
6- Keeps himself up-to-date with the technologies used by the company
7- Round-the-clock ability and readiness for any kind of urgent intervention due to any faced problem.
8- Possess customer centric attitude and the will to visit them when the need arises.
Technical Skills:
1. Firewalls configuration and maintenance.
2. Proven experience in Linux and Windows Operating Systems.
3. Hands-on experience in Servers (Dell or HPE) and storages.
4. Knowledge in Virtualization (VMware)
5. Experience in backup solutions such as Commvault.
6. Ability to design topology and provide consultancy for corporate customers.
7. Billing System Setup, architecture and maintenance knowledge is a plus
8. Support applications in both Windows and Linux Environment.
General Skills:
1. Interpersonal relationship.
Maintain a good communication and interaction with customers and colleagues.
2. Team leadership (or team player).
3. Communications skills, both verbal and written.