Field Performance Monitor

Performance Monitoring:

· Continuously monitor the performance of the FOC department.

· Ensure coordinators follow departmental procedures and policies.

· Identify and report any deviations from established standards.

Reporting:

· Prepare and submit daily performance reports for the head of the department.

· Include detailed analysis of team performance and individual engineer performance.

Ticket Management:

· Track and catch delays in updating tickets by coordinators.

· Ensure timely and accurate ticket updates to reflect the current status of field operations.

Team Performance:

· Collaborate with coordinators to identify engineers who are not performing well on-site.

· Provide feedback and recommendations for performance improvement.

Case Investigation:

· Investigate escalated cases thoroughly to determine the root cause of issues.

· Document findings and propose solutions to prevent future occurrences.

Training and Development:

· Prepare regular training sessions for the FOC team.

· Identify weaknesses in team performance and develop training programs to address them.

· Ensure the team is up-to-date with the latest procedures, policies, and technologies.

Compliance and Improvement:

· Ensure compliance with all FOC policies and procedures.

· Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Qualifications:

· Bachelor’s degree in business administration, Ope