Job Openings

Job Objective: Responsible for completing varieties of HR task to support the daily operations of the HR Department. Responsibilities:

• Assist in coordinating performance feedback process to ensure that all employees are informed about their performance. Ensure staff compliance with HR Policies.
• Recruitment – manage the process of preparing advertisements, screening application forms, short-listing the candidates and interviewing.
• Manage the planning and delivering of induction programs for new hires.
• Health Insurance Management. Ensure bills are vetted, enrolment, additions and termination of Staff, Hospital Changes and resolving issues arising from staff visits to the hospitals to access care.
• Support in the development of HR strategic plans with line managers, in terms of skill and number levels in considerations with long-term and immediate staff requirements.
• Assist in conducting surveys for advising on pay including employee benefits and promotion and other issues on remuneration.
• Oversee the Leave administration
• Manage the process of performance appraisals and necessary actions points.
• Employee relations – served as an intermediary between management and employees.
• Support the process of policy development and documentation.
• Forster good employee engagement activities.
• Plan, implement and manage business recruitment needs.
• Assist in explaining human resources policies, procedures and standards to new and existing employees.
• The ideal candidate would be agile, ability to perform duties independently under general, minimal supervision within specific assignments.

Education/Professional Qualification:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Relevant postgraduate and or professional qualification would be an added advantage.
• Proficiency in ERP application.
• Good knowledge of balanced score-card model

Experience: Minimum of 4-5years experience as HR Generalist.    

Job Summary:

• The Business Development Manager will be responsible for driving sales growth, building strategic partnerships, and expanding our customer base. The ideal candidate will have a strong background in software sales, a deep understanding of HR processes, and a proven track record of achieving sales targets.
• Key Responsibilities:
• Develop and execute a comprehensive business development strategy to promote our HR management software.
• Identify and target potential clients through research, networking, and outreach.
• Build and maintain strong relationships with key decision-makers and stakeholders in target organizations.
• Conduct product demonstrations and presentations to showcase the value and benefits of our software.
• Collaborate with the marketing team to create compelling sales materials and campaigns.
• Negotiate and close sales deals, ensuring customer satisfaction and long-term partnerships.
• Monitor market trends, competitor activities, and industry developments to identify new business opportunities.
• Provide feedback to the product development team based on client needs and market demands.
• Achieve and exceed sales targets and performance metrics.

  Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field. MBA is a plus.
• Proven experience in business development, sales, or a similar role, preferably in the software or HR industry.
• Strong understanding of HR processes and technologies.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and maintain relationships with key stakeholders.
• Results-driven with a track record of meeting or exceeding sales targets.
• Self-motivated, proactive, and able to work independently.
• Proficient in CRM software and Microsoft Office Suite.

Job Summary & Purpose: Sales managers lead a sales team by providing guidance, training and mentorship, setting sales quotas and goals, creating sales plans, analyzing data, assigning sales territories and building their team.

Job Responsibilities (part but not limited to):

• Collaborate with the General Manager to implement sales policy and processes
• Identify and qualify leads through collaboration and partnerships, leading to sales opportunities in the retail and B2B sectors
• Successfully create new business opportunities and accounts
• Identify potential markets, sales channels, competition and propose effective sales strategy, expansion & development to achieve sales targets & KPIs
• Manage complex negotiations with senior-level executives
• Monitor sales executives’ activities and ensure targets are met
• Coach and support sales executives
• Regularly visit prospects, clients and follows up on visits
• Grow the network both in terms of quantity and quality
• Elaborate plans to continuously improve customer’s experience / satisfaction
• Collaborate with extended dealerships out of Lagos territories
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make recommendations to Management
• Create a comprehensive weekly sales reporting system
• Escalate complaints in the client tracking program
• Report on competitor’s activity, new product, promotions
• Perform other duties as assigned by the General Manager

Requirements:

• HND / Sc. or equivalent in Business Administration or related discipline
• Minimum of 7 years Senior Management experience in planning and implementing sales strategies in the automotive or related industry
• Successful previous experience of consistently meeting or exceeding targets
• Demonstrated ability to communicate, present, negotiate and influence credibly and effectively at all levels of the organization
• Proven ability to drive the end to end sales process
• Strong mentoring, coaching and people management skills

Key Skills & Competencies:

• Excellent communication & interpersonal skills
• Ability to lead and manage a team
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent selling and negotiation skills
• Good knowledge of MS office packages (Word, Excel & PP)
• Self-aware, self-motivated, self-confident individual who is comfortable operating with minimal direction and thrives in a dynamic environment
• Sales and target driven individual with high energy and high levels of perseverance; works towards both individual and team goals
• Persuasive and Tenacious
• Compliance and ethics-oriented attitude

     

Job Summary: Our client requires a Solution sales professional for the commercial sector to cover software opportunities in the financial services, Telecommunication, Manufacturing and Oil Gas sectors. This is a highly strategic position in the company as role will be responsible for showcasing and driving the sales of

Key Responsibilities:

• Understanding customers’ diverse, specific business needs and applying product knowledge to meet those needs;
• Presenting and demonstrating company solutions to technical and business decision makers in the industry;
• Identifying and developing new business through networking and courtesy and follow-up calls;
• Developing effective sales plans using sales methodology;
• Ensuring quality of service by developing a thorough and detailed knowledge of technical
• specifications and other features of company’ s systems and processes, and then documenting them;
• Preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
• Marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
• Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
• Providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
• Meeting sales targets set by managers and contributing to team targets;
• Networking with existing customers in order to maintain links and promote additional products and upgrades;
• Responding to tender documents, writing proposals, reports and supporting literature;
• Managing your own diary in order to organize and prioritize daily and weekly
• Advising on software features and how they can be applied to assist in avariety of context

Requirements:

• Candidate is expected to possess vast industry knowledge in commercial sector;
• Candidate is expected to perform independent research and analysis on company and its products and services;
• Excellent demonstrations and Presentation skills;
• Good pre-sales experience;
• Ability to identify business opportunities and proffer solutions that are of value to our customers through our products and services;
• Solid Territory Management and Account planning skills
• Ability to identify potential customers (customer acquisition management) and retain them as esteemed company's  clients;
• Candidate should possess leadership skills and ability to work within a local and virtual team
• Experience in working with local technology companies as business partners;
• Ability to work under pressure, to multitask, to focus and to deliver.

EXPERIENCE

3years of successful work experience as a Business Analyst, Pre- sales or sales professional in an IT company.

QUALIFICATIONS

University degree or equivalent.

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Job Summary: Our Company requires a customer success executive who will be the primary point of contact for our client, ensuring they maximize the value of our solutions. Your goal is to drive customer satisfaction, retention and long-term growth by delivering exceptional support and guidelines throughout the customer lifecycle.

Key Responsibilities:

• Serve as the primary point of contact for customers, guiding them through the onboarding process, success planning and ongoing optimization for our solutions.
• Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues and escalations.
• Collaborate with clients to understand their business objectives, challenges and requirements and provide tailored recommendations on how customs data and software solutions can address their needs. These include quotation preparation and customization of contracts to align with the client’s requirements.
• Lead the on boarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.
• Provide proactive support and guidance to clients throughout their lifecycle, including conducting regular check-ins, processing customers tickets, collaborating internally with the team to provide solutions to customers ongoing issues and facilitating product demonstrations
• Document, monitor, and analyze client usage and performance metrics to identify opportunities for optimization, upselling and cross- selling additional solutions or services.
• Act as the voice of the customer within the organization, advocating for client needs and priorities and collaborating with internal teams to drive product improvements and enhancements.
• Stay informed about industry trends, regulatory changes and best practices in customs compliance and trade management, and share relevant insights and recommendations with clients.
• Ensure customers remain satisfied with the services by proactively educating customers on functional capabilities, new product features and possible upgrade that align with business needs and security goals.

• Measure customers achievement of these key performance indicators and report those internally and externally.

Requirements/ Experience

• Proven customer support
• Track record of over-achieving quota or
• Strong phone contact handling skills and active
• Proficient with CRM software and Microsoft office
• Customer retention and ability to adapt/respond to different types of
• Excellent communication and presentation
• Ability to multi-task, prioritize, and manage time
• Tactful, courteous and possess the ability to build profitable relationship with clients
• Bsc/Hnd in any related field or
• 3 years of successful customer success experience preferably in an ICT solutions company

 

Job Summary: The Field Coordinator is responsible for executing and managing all onsite activities: ensuring site is visited at the given ETA, ensuring requested task is implemented professionally and in accordance with company policies, effectively representing company’s image onsite and coordinating with backend entities for effective resolution of all given escalations. This role involves analyzing given task, seeking support from backend technical teams, professionally and successfully resolving them to avoid repetitive visit following company policies and achieving result within allowed time-frame. Education and Qualifications:

• Degree: BSc / HND in Computer Engineering or Telecommunications
• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operation
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus

Key Responsibilities: Receiving Ticket/Escalation

• Acknowledgment: Confirm receipt of the ticket or escalation.
• Initial Assessment: Review the details provided in the ticket for accuracy, clarity, and completeness.
• Prioritization: identify the urgency and priority level based on the category indicated in the escalation.

Reviewing the Escalation

• Technical Analysis: Identify the problem’s root cause or symptoms based on the ticket details.
• Preliminary Troubleshooting: Conduct any remote troubleshooting steps, if applicable, to attempt quick fixes.
• Resource Planning: Ensuring all needed tools and accessories are available before visit

Visiting at the Given ETA.

• Logistics Coordination: Assess your movement to site to ensure meeting up with given ETA.

On-Site Implementation

• Issue Diagnosis: Conduct a thorough diagnosis at the site to confirm the problem.
• Repairs/Installations: Perform necessary repairs, installations, or replacements to resolve the issue.
• Testing and Verification: Test the solution on-site to ensure the problem is fully resolved and services are restored.

Coordination with Other Technical Departments

• Collaborative Troubleshooting: Engage with relevant departments (e.g. IP.OPS, PS.OPS and RF Planning) if additional expertise is needed.

Post-Implementation Reporting

• Documentation: Document all activities carried out, including steps taken and changes made.
• Customer Update: Notify the customer about the completion and details of the resolution based on company policy
• Report: Send a detailed report summarizing the incident, actions taken, and resolution outcome to backend team for ticket closure.

Work Environment:

• Field-based
• Interaction with coordinators, client and other technical departments

 

Vacancy!!! Job Title: Field Coordinator Employment Type: Full Time Location: Lagos Job Summary & Purpose: The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion. This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies. Job Description / Key Responsibilities: Receive/Analyze/Assign Tickets:

• Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
• Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
• Review the details of each ticket to understand the issue, urgency, and required expertise.
• Categorize and prioritize tickets based on established criteria.
• Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
• Assign tickets to the selected field engineer and communicate assignment details.

Follow Up with Engineers:

• Maintain regular communication with field engineers to monitor the progress of assigned tickets.
• Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
• Address any issues or delays that may arise during the service process.

Provide Technical Support:

• Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
• Serve as a point of escalation for complex or unresolved technical problems.

Receive Reports from Engineers:

• Collect detailed reports from field engineers upon the completion of each service ticket.
• Review reports to ensure accuracy, completeness, and adherence to company policies.

Update Tickets:

• Enter report details and any additional notes into the ticketing system.
• Update the status of each ticket to reflect current progress and completion.

Send Reports to Concerned Department:

• Distribute completed and verified reports to the relevant departments or stakeholders.
• Ensure timely and accurate communication of service outcomes.

Education and Qualifications: Degree: BSc / HND in Computer Engineering or Telecommunications Key Skills & Competencies:

• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operations
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus

                     

Essential Duties:

• Ensure compliance and smooth functioning of the Group Internal Control Standards within the various entities in Nigeria.
• Conduct self-assessment of the main Internal Control and Management standards defined in the PACI Guide.
• Identify existing and potential risks that the Business Units Operating in Nigeria face and develops solutions to prevent re-occurrence.
• Develop audit plan with Finance Director that include risk management & Control, Financial reliability & compliance with regulations.
• Ensure compliance and respect of the internal Control and management standards defined by Group.
• Prepare reports following audits and assignments that reflect audit result and documents processes.
• Analyze and reconcile the Degonte claims with files vis-a~-vis information in incadea and follow –up to ensure the claims are timely settled.
• Review manufacturer warranty reconciliations. Balance sheet reconciliation and analyse job cards.
• Check fuel consumption (Vehicles, sites, houses) and tracking the vehicles.
• Recommend internal Control actions to reinforce compliance with PACI rules.
• Share management best practices in the BU’s
• Report in a timely manner the information collected and stay tuned with updates related to good practices and Group instructions.
• Provide training on policies and controls from time-to-time within the BU and the Group.
• Supervise stock –takes on monthly and annual basis for Vehicles, Trucks,Machines, Parts, Fixed Assets inventory & Spare parts.
• Investigate and explain the discrepancies identified during the stock takes and get Management approval.
• Any other tasks as may be assigned from time to time by Finance Director.

Academic Qualification: Bachelor’s degree in law, finance, business management, or a related field. Experience: 3 – 5 years’ proven experience internal Controller role. Skills/Value/Attitudes:

• Good knowledge of Tracking hardware and software
• Excellent knowledge of MSOffice Packages and IT System.
• Excellent communication and presentation skills
• Strong work ethic with good interpersonal skills
• Agility
• Performance
• Proactive and Passionate
• Detail-Oriented
• Integrity and Agility
• Team Player

           

Job Purpose: The Business Development Manager responsibilities include developing long-term relationships with a portfolio of the company’s clients, , Supply Chain Executives, Value Analysis Committees, Safety/Risk Management, Environmental Services and Hospital Administration. Business Development Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. This position is responsible for managing and developing client accounts to achieve revenue targets and working with Clinical Resource Managers to ensure operational and educational implementation of the Company. Responsibilities:

• Create and communicate a vision for the future of the business.
• Establish a culture and work environment that promotes and inspires an active, continuous improvement philosophy in regard to products and services.
• Direct & solely responsible for the development of action plans and budgets that drive and support all and any efforts that meet the visionary goal.
• Ensure that all company employees, suppliers, and customers, new or prospective, are continually aware of the commitment to excellence of quality and service and of the specific role each is expected to play in meeting the stated goals.
• Develop internal business practices that sustain freedom of expression for individuals in an atmosphere of open, risk-free communication.
• Define measurable goals that develop and enhance processes, systems and practices and provide the means and resources needed to accomplish the goals.
• Promote and publish the company and its activities by means of building and sustaining relationships with customers, suppliers, and organizations important to the company and its potential for profitable growth.
• Monitor marketplace trends and changes so that the company may remain able to response to any challenge that may be presented.
• Set targets for annual growth and prepare sales activity plans accordingly geared towards a profitable & sustained growth.
• Maintain the competitive position of the business and balance it with equitable distribution of resources.
• Analyze the different market sectors and trends within the pharmaceuticals and medical supply business segment, determine their impact on the business, design and execute the most appropriate market approach strategy.
• Maximize on market opportunities, creative value proposition, and adapt innovative market entry.
• Secure all essential relationships with Alliances and strategic partners for the long term growth.
• Manage the business for profitable growth and implement recognized business planning methodologies, annual budgets and performance reporting based on key performance indicators to ensure a profitable ROI.
• Establish quality assurance and customer satisfaction standards/benchmarks and achieve compliance thereof.

Requirements/Qualification:

• Bachelor's degree in Medical Discipline with MBA.
• Seasoned management professional with strong business development skills, corporate strategy and marketing insight.
• Must have at least 2 – 3 years of prior experience in marketing, business development, and human resources.

Competencies and Skills Required:

• Hands-on performer, with an attitude to attain the industry leadership needed to prepare the business for growth and profitability.
• Excellent communication skills, with the capability of articulating the company’s ongoing strategic product/market vision into sound operating business plans and processes, and the charisma necessary to effectively focus and motivate employees.
• Strong leadership and influencing skills necessary at the business, industry, and customer levels.
•  Commitment to accuracy, attention to detail and follow-through with a focus on producing the highest quality product possible.
• Familiarity with Excel, Power Point, Word and an ability and interest in learning on the job - Maturity, excellent interpersonal skills.
• Enthusiasm for company’s mission and business model, and respect for the organization's core values:
• Customer First, Affordable, Reliable, Transparent, Quality

       

Responsibilities:

• Primarily responsible to certify quality and Performance of Network equipment.
• Ensure all equipment for site installation pass the Performance Bench test.
• Receive equipment from store and prepare it for site installation.
• Carryout upgrades on equipment firmware and test the upgrade version functionality for compliance.
• Create manuals and detailed sets of instructions for testing and upgrade procedures.
• Monitor and test equipment performance for potential bottlenecks, identify possible solutions, and work with vendor to implement any fixing procedure.
• Install, configure, test and maintain operating systems, application software and system management tools for test lab.
• Carryout our deep test on Modems.
• Liaise with vendors and other involved personnel for problem resolution on telecom equipment.
• Carryout verification and performance test on returned and new equipment.
• Examine returned network equipment to find out defective component on it.
• Responsible for simulating field scenarios in the lab to check and identify complaints on returned network equipment.
• Provide analysis report on test equipment
• Provide daily report and monthly report on the tested equipment

 Requirements:

• BSc / HND in Electrical Electronic/Computer engineering or other related Course.
• Independent problem solver combined with strong team orientation.
• Ability to do components functionality test on Telecommunication devices.
• Solid networking knowledge (OSI network layers, TCP/IP).
• Knowledgeable in cisco switch configuration and troubleshooting.
• Good understanding of telecommunication equipment operation.
• Have proved technical analysis on telecommunication devices.
• Good experience of multi-vendor telecommunication equipment.

           

Role objectives: To perform Assisted Conception procedures and gynecological duties in a professional way Responsibilities:

• Ensure the smooth running of HIFU & Endoscopy clinics including escalations of challenges faced with
• To be involved with the booking of client timely appointment on the medical system
• Bridging the gap between registered clients and those yet to have HIFU treatment done
• Ensure social media awareness of HIFU and Endoscopy by managing the company’s Instagram handle(@Fibroidcarecenter), posting creative contents minimum of 3 times a week
• To be acquitted with Progammes organized across all her locations.
• To be able to perform detailed gynaecological assessment and assist in conception procedures.
• Work with other members of staff to achieve Team objectives, high ethical and professional standards.
• Observe strict confidentiality of all information of clients.
• Pursue program of continuing professional and personal development to maintain high level of competence
• To be understood that the company may require you to serve in any capacity and at any location throughout her location in Nigeria.
• work with other staff to achieve the Team Objectives, sustain discipline, high ethical and professional standard
• Observe strict confidentiality of information of all clients at all times with a high sense of loyalty to the company, the management and the SHARED VALUE
• Pursue constantly a program of continuing professional and personal development for you to maintain a high level of competence.
• It must be clearly understood that the company may require you to serve in any capacity and at any location throughout her organization in Nigeria

Qualification and Experience Required:

• MBBS or BSc Surgery
• Must have completed Internship and NYSC/ exemption
• Brilliant interpersonal and communication skills.
• Must be a creative and strategic thinker.

Competencies and Skills Required:

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Ability to determine training objectives.
• Organizing and coordinating skills.
• The confidence to share and present ideas internally and externally.
• Motivation and the desire to execute every job to the highest standard.
• Excellent written and verbal communication skills.
• Knowledge of Social Media and Seminar facilitations
• designing and developing responsive programs and initiatives
• Managing Social media engagements
• Experience with HMO Business Model
• Marketing outreach based on company’s products to Corporate & Retail customers

   

Job Summary: Infrastructure engineers, or IT infrastructure engineers, use their computer science expertise to build, maintain, and coordinate the digital networks and systems that support networked communities. Responsibilities:

• Guide team development efforts towards successful project delivery.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases.
• Develop, refine, and tune integrations between applications.
• Analyze and resolve technical and application problems.

Academic Qualification: A bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline Experience:

• Minimum of 3-5 years of experience

Key Skills & Competencies:

• Must know how to use database systems management software, enterprise resource planning software, and web platform development software.
• Good communication and collaboration skills.
• Excellent analytical, problem-solving, and time-management skills, and extensive knowledge of data laws.
• Ideal candidates will also have experience in project management and giving professional presentations.
• Advanced organizational skills.

 

Job Summary & Purpose: This role ensures effectiveness in managing, developing, motivating and retaining staff at the various subsidiaries of the Group. Responsibilities:

• Act to ensure the achievement of HR strategy and objectives at the subsidiary level.
• Lead and direct the HR team in the SBU to deliver appropriate and efficient customer focused service across the HR value chain.
• In conjunction with the Group Head, HR & Office Services, act to ensure all company policies and procedures are up to date in line with regulatory requirements.
• Identify gaps in existing HR policies compared to business needs and contribute to the development and implementation of HR policies and procedures at the SBUs to ensure compliance.
• Develop effective working relationships with senior management team to ensure the delivery of HR plans to support the achievement of business areas and HR strategies.
• Embed a performance management culture within the business unit as a means of business improvement by ensuring clear objectives, feedback and the improvement of deliverables through behaviours aligned with company values.
• Oversee the management and timely resolution of employee related disciplinary and grievance issues at the SBUs.
• Ensure optimal utilization of the HR budget at the SBUs.
• Manage human resource information management systems at the SBUs
• Obtain and review feedback from staff to aid/improve HR service levels and provide alerts on HR issues that may impact on other areas of operations
• Make report on the performance of the HR function at the SBUs:

Academic Qualification: Minimum of first degree in social science, Industrial Relations/ Business Administration/ related field. Professional Qualification: Relevant professional qualification e.g. CIPM, SHRM Experience: 8 years work experience in HR Management with at least 3 years in a supervisory role Key Skills & Competencies:

• Good knowledge of best practice in HR policies and procedures.
• Good knowledge of HR systems.
• Proficiency in the use of relevant computer applications for reporting.
• Ability to work within tight schedules and timelines.
• Strong project and change management skills.
• Well-developed collaboration and communication skills. .
• Good negotiation skills.
• Good Interpersonal and people management skills.
• Excellent leadership and team building skills.
• Intuitiveness and attention to detail

Key Performance Metric Performance Area:

• HR Strategy and planning
• Organisational design
• Organisational culture
• Staff Recruitment and Placement
• Training and Performance Management
• Information management
• Leadership

Performance Indicators:

• Alignment of HR strategy with Group’s business strategy and objectives.
• Quality of recommendations to management on HR-related issues.
• Accuracy and timely preparation of HR budget.
• Adequacy of organisational structure to meet business needs.
• Culture awareness level among staff.
• Number of disciplinary cases for non-compliance with company culture.
• Feedback from internal and external surveys.
• Adequacy and timeliness of manpower planning.
• Quality of recruits.
• Performance of newly recruited staff.
• Staff attrition rate.
• Relevance of training programmes to development needs of staff.
• Quality of work outputs/deliverables from trained staff.
• Effectiveness in monitoring staff performance.
• Accuracy and completeness of staff information.
• Ease of tracking & retrieving up to date staff information.
• Level of Coaching, Mentoring and training of departmental staff.
• Respect for individuals.
• Achievement of set/agreed objectives.

           

Key Role:  The position holder will play a critical role in the design and implementation of strategic initiatives of the department – Organizational Re-Design and Change Management across the business and the future of Work, Talent Acquisition & Management, Training and Development, HR Policies, Labour & Employment Law Compliance, and HR Analytics. Key Accountabilities:

• Implement Organizational Re-Design and Change Programs across the business in readiness for the future of work.
• Interface with key stakeholders to ensure alignment with cross functional change activity.
• Ensure data integrity of people related information in the business unit.
• Drive organization efficiency in business areas (ensuring compliance with agreed spans & layers).
• Implement programs that aim to attract, measure, develop and manage the company’s talent pool.
• Management of corporate job descriptions and standards.
• Provide statistical analysis of HR employment data for data-driven decision making and process improvement.
• Manage and implement personnel policies and procedures; prepares and maintains handbook on policies and procedures.
• Maintains knowledge of industry trends and employment legislation and ensure compliance.
• Develop and coordinate training and development programs for all employees. Drive training initiatives and recommend suitable training solutions for employees.
• Liaise with Government Agency – Industrial Training Fund (ITF) for the payment of 1% Annual Statutory Training Contribution and ensure reimbursement.
• Manage relationships with external facilitators and organizations that provide training for the organisation.
• Manage In-House Food vendor and ensure compliance with all Health and Safety Rules and Procedures as well as appoint new ones as appropriate.
• Perform other related duties and responsibilities as may be assigned occasionally by the Line Manager.

Academic Qualification: The preferred candidate must have bachelor’s degree or HND in any Social Science discipline. Professional Qualification: Must be a Member of Chartered Institute of Personnel Management of Nigeria (CIPM). Possession of an MBA/Master’s degree in relevant discipline will be an added advantage Experience:

• Minimum of 5 years post NYSC experience preferably in the Consulting Company
• The Job holder must have deep knowledge of Organizational Re-Design and Change Management across the business and the future work, Nigeria labour relations, HR Metrics and Analysis and Graphics design.

Key Skills & Competencies:

• Strategic Human Resources Management.
• Knowledge of change management principles and methodologies.
• Proficiency with Microsoft Applications including Excel and PowerPoint, including the ability to present data in a clear and meaningful way.
• Excellent understanding of organizational structures, job design approaches.
• Outstanding communication abilities (written and oral), analytical capabilities
• Hands-on experience with Human Resources Information Systems (HRIS).
• Solid understanding of Employee and Labour Relations and payroll process.
• Excellent Interpersonal skill.
• Complex problem-solving Skill.
• Analytical thinking and innovation skills.
• Creativity, originally and initiative skills.
• Critical thinking and analysis Skills.
• Emotional Intelligence Skills.
• Active learning and learning strategies.
• Strong sense of business ethics.

               

Key Responsibilities: Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills:

• High school diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Job Objectives: We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. Job Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Assigning territories and quotas to company sales staff
• Coordinating training and scheduling for sales staff
• Maintaining supplies of sales presentation materials, including slides and brochures
• Analyzing customer shopping data to optimize sales efforts and better identify potential customers
• Tracking the quotas and goals of each member of the sales team
• Entering order information into the company database
• Answering client questions regarding their account or sales products
• Working with staff members from other departments such as marketing, research/design and financing to optimize sales
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies

 Requirements and Skills:

• BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset
• Advanced sales and customer service skills
• Minimum of 3 years of experience in sales positions in an Internet Service Provider Company
• Ability to analyze consumer data to optimize sales efforts
• Knowledge of trends and regulations in their specific industry
• Ability to effectively communicate with clients and staff members
• Excellent leadership and coaching abilities
• Able to work with other department heads to develop effective marketing strategies
• Advanced analytical and problem-solving skills
• Skilled in staff optimization and team development
• Good computer skills (MS Office)
• Excellent verbal and written communication skills
• A team player with high level of dedication

         

Job Summary: Drive the development and implementation of talent management strategy frameworks, processes and plans required for sustained business performance. On behalf of the GM Corporate Services, lead the development and execution of HR strategy and planning in line with the corporate business strategy. Lead the HR business improvement initiatives, change management and drive HR-wide business projects in line with the HR mandate and overall business aspirations. Key Accountabilities: Strategy:

• Support the GM Corporate Services in the development of the overall HR strategy, plans and programs in alignment with the corporate business plan:
• Implement people-related strategies, initiatives, and services to support overall business strategy and aspirations, assuring corporate competitive value delivery.

Workforce Planning:

• Drive the strategic workforce planning process to analyze the current workforce /capability and determine future people needs to support the business strategy.
• Provide management the basis for better decision-making on future people needs through the identification of the internal /external factors that could impact the availability of these skills/workforce to the business.
• Responsible for maintaining a fit-for-purpose organization aligned to the business plan, people strategy and changing organizational needs thus enabling an environment for sustainable organization performance.
• Contribute to business performance improvement and reduce organizational risk by narrowing the gap between the required skills/capabilities vs actual.
• Ensure, through planned actions, that the organization has the right people with the right skills in the right quantities sitting in the right roles, at the right time and at the right cost.

Talent Management:

• Develop and drive the implementation of a talent management strategy aligned with strategic business objectives, focusing talent investment in processes, initiatives and structured programs to attract, develop, motivate and retain competent and committed people in the organization.
• Develop strong governance and reporting on talent management initiatives and activities to ensure consistent application of the relevant tools, policies and practices company-wide on resourcing, career management, performance management and succession planning, etc.
• Drive the preparation, communication on and delivery of the annual career management campaigns: General Staff Discussions, High Potential identification & development, Individual Development Plans, Replacement and Succession planning, key and critical positions management, performance reviews, promotions and progression exercise, and reward etc.
• Ensure consistency, follow-up and application of relevant tools in the implementation of management decisions on these activities.

Recruitment:

• Drive the preparation of the annual resourcing plan and for its implementation ensure recruitment strategies, procedures and selection tools are efficient, cost-effective, timely, impartial and of acceptable and recognized standards.
• Develop and implement a corporate Graduate Trainees Program to ensure trainees receive appropriate training, coaching and mentoring to accelerate their development.

People/change Management/Communication:

• Drive HR business improvement agenda and corporate business improvement initiatives with people-related impact activities, including any related change management activities.
• Drive communication and alignment around priority areas in human capital development.
• Maintain the network of Skills Pool Managers, Discipline Heads, Line Managers and Capability Advisers that support the efficient implementation of the company competence framework and facilitate its various initiatives/activities through regular interactions.
• Lead and provide advice/guidance on HR professionalism, including external benchmarking and deployment of successful leading-edge HR practices.
• Build capability of the young, relatively inexperienced HR team members to support the delivery of complex business-critical HR processes/activities.
• Coach and support the individual development plans of direct reports.

Academic Qualification: A relevant bachelor’s and/or master’s degree Professional Qualification: Membership of recognized HR professional bodies is an added advantage (CIPD, CIPM, SHRM etc.) Experience:

• A minimum of 15 years industry experience.
• HR Generalist experience and very good working knowledge of the key human resources processes such as resourcing, manpower planning, learning and development, talent management, career management, succession planning, mentoring, skills management, etc.
• Experience in the Oil and Gas Sector or major Engineering Company is necessary for effective job performance.

                         

Job Summary & Purpose: The responsibilities of this role include ensuring compliance with occupational health and safety, social and environmental laws, procedures, guidelines, and specifications and providing advice on measures needed to minimise hazards or unhealthy situations on project sites. Responsibilities:

• Ensures operations are conducted in a safe and efficient manner and in conformance to federal, provincial and company safety regulations by integrating and implementing company and third-party QHSE policies and procedures.
• Performs post-incident investigations and communicates with the QHSE Manager and others until all action items have been closed.
• File QHSE documents and participates in job risk analysis and continual improvement.
• Compile safety programs and ensure conformance to safe work practice by all
• Preparation of all the required safety documents (Risk Assessment, Method Statement, etc.) for work permits at client location
• Implement and maintain health and safety standards to mitigate hazards at both site and workplace.
• Identify and develop relevant training programs for all employees.
• Keep all safety records for all site engagements and offices.
• Recommend appropriate protective equipment for all employees and keep records of the PPEs allocation.
• Supervise the activities of all the Safety Officers that will be on-site.
• Maintain compliance with all safety regulations.
• Planning of monthly safety drills
• Review existing safety policies and update them where necessary

Education/ Professional Qualification: A graduate degree in environmental studies, sustainability, or related courses. Experience:

• At least 3 - 4 years of proven work experience in industrial and occupational safety
• Sound knowledge of HSE laws and best practises Certification in safety (GHSE, NEBOSH, OSHA) or professional membership is an  added advantage

Key Skills & Competencies:

• Advanced knowledge of risk assessment and hazard identification
• Superior knowledge of PPE usage and handling, work at height, hot work, hoisting, and confined space procedures
• MS Office proficiency – Words/Excel/PowerPoint/Outlook/Projects.
• Organisation and time management skills
• Strong analytical and logical problem-solving abilities
• Energetic, independent, and self-driven
• Willing to travel locally and internationally

         

Job summary: The Head of Sales has the primary role of leading the sales department, overseeing activities of the junior and senior professionals and monitoring performance as a whole. The Head of Sales defines and communicates the business’s KPIs and targets to junior sales personnel on a regular basis, analyses patterns in consumer and market behavior, and subsequently defines data-driven action strategies in order to consistently optimize the business’s commercial performance. The role of Head of Sales is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market, and an ability to analyze sales department performance. The Head of Sales role is an integral part of the business in that it also involves the management of external partners and collaborations with numerous internal departments.   Main Duties:

• Collaborate with members of the Marketing team to penetrate key markets.

• Define the approach for the overall sale of new business and account retention.

• Develop a comprehensive sales and distribution strategy to maximise sales opportunities.

• Develop sales and distribution policies that reflect the organisation's goals.

• Direct the Sales team in generating proposals that define a clear path to client satisfaction and revenue growth.

• Establish customer relationship management (CRM) systems and guidelines to manage customer relationships.

• Establish internal guidelines for personal data protection based on applicable legislations, to manage customer data.

• Foster relationships with new partners to achieve desired revenue.

• Influence senior stakeholders within customers' organisations and premier buyers in the industry.

• Investigate factors impacting sales performance.

• Leverage innovations to maximise revenue of traditional and digital assets and products.

• Monitor changes in the industry and leverage them for business opportunities.

• Outline objectives in key target areas such as sales volume, market share, distribution channels and profit margins to guide promotions and sponsorships.

• Participate in forums to keep abreast of new changes in the industry and practices.

• Promote positive relationships with major customers to understand their needs.

• Provide advice when preparing bid documents and integrated proposals for key accounts.

• Provide input on sales incentive structure and key performance indicators to help monitor targets.

• Provide input to the Content Development team based on customer and industry feedback.

• Recommend changes in pricing structures in product lines or products.

• Review sales performance by analysing performance reports.

  Required Experience & Qualification: Educations: The Head of Sales must have a master’s degree in Communications, Marketing, Business Management, Business Administration, or any other related filed. Experience:

• The Head of Sales must have had at least 7 years of working experience in a sales position within a fast-paced and dynamic business environment, preferably working in the position of a Senior Sales Manager.
• The candidate must also have a proven and successful ability to lead a group of sales personnel towards growth in enhanced sales volumes and enhanced revenue generation, while displaying exceptional leadership skills and confidence.
• A suitable candidate will also have had experience evaluating product/market situations and analyzing raw data and information, transforming it into actionable sales strategies and approaches.

  Required Skills:

• He/She should be kept abreast of industry trends, market and competitors' activities, and serves as a business representative at major industry events, conferences or trade shows.
• He/She leads presentations for business development and is involved in meetings with key business stakeholders.
• He/She is a team leader that is able to motivate and ensure a highly effective team of sales managers.
• He/She has strong influencing, problem-solving and negotiation skills.
• He/She must have a good understanding of market demand and customer purchasing behaviour.
• He/She is also required to build and maintain quality relationships with customers, stakeholders and other companies.

Job Brief: We are looking for a Head of Finance to supervise all financial tasks of our company and ensure we use capital and resources beneficially. Head of Finance responsibilities include creating forecasting models, assessing risk in investments and ensuring all accounting activities comply with regulations. To be successful in this role, you should have experience crafting financial strategies and managing accounting teams. Ultimately, you will maintain our company’s financial health and increase profitability in the long run. Responsibilities:

• Managing the organization's financial reporting. This comprises all required financial reporting, monthly financial reporting, budgeting and forecasting, 5-year financial plans, and budgeting and forecasting.
• Managing and overseeing the financial systems of the organization.
• Providing sound financial assistance and information to management in order for it to make important business decisions.
• Review budgets.
• Consult board members regarding funding strategy.
• Present financial statistics and insights to the Board of Directors.
• Perform risk analysis and management.
• Forecast daily, weekly, monthly, quarterly, and annual performance.
• Compare investment opportunities and make recommendations.
• Oversee an accounting team.
• Generate cost and profit analysis.
• Create secure processes to ensure data is confidential.
• Organize resources and administer cash flows and transactions.
• Ascertain all accounting endeavors and audits comply with financial laws and rules.
• Make recommendations to reduce costs.
• Relationship management with Investors (where applicable).
• Appraisal and analysis of investments.

  Academic Qualification: BSc/BA in Accounting, Finance or relevant field MSc/MBA or relevant certification (e.g. CFA/CPA) is a plus Experience:

• 10+ years of experience
• 5+ years of management experience

  Key Skills & Competencies:

• Proven work experience as a Head of Finance, Director of Finance or similar role
• In-depth understanding of cash flow management, bank reconciliation and bookkeeping
• Hands-on experience with budgeting and risk management
• Excellent knowledge of data analysis and forecasting models
• Proficiency in accounting software
• Solid analytical and decision-making skills
• Leadership abilities
• Self-assured in presenting results to a group
• Skills in strategic thinking, planning, and problem-solving creativity
• Ability to work with higher management to organize, plan, and achieve financial goals for the organization

Job Objectives: The Full Stack Developer will be responsible for developing high-quality software that is aligned with user needs and business goals. Our Developers are skilled at writing complex applications, have a deep understanding of application lifecycles, databases and services. Reports to: Software Developer Lead Responsibilities:

• Coordinate across all digital verticals
• Performing high quality work that not only meets the need of the client, but surpasses it.
• Ensuring that our engineers are able to understand the business context and value of their tasks, as well as how it impacts users.
• Prioritizing the work that your team is responsible for to ensure that you’re always working on the highest value work that helps your clients meet their objectives.
• Working with our engineers to decompose high level stories into smaller, specific tasks and provide high level design support to help them understand how to solve specific coding challenges.
• Provide technical guidance and oversight to ensure that the work delivered is in accordance with the technical standards of your client.
• Encouraging a collaborative team environment.

Key Skills & Competencies:

• Full-stack development proficiency, familiarity with multiple stacks, expertise in at least one technology stack (3+ years).
• Minimum familiarity with our stack: PHP (Laravel), Javascript (jQuery/Angualar JS), and MySQL
• Expertise with AWS (S3, EC2, EB, etc.), API development and integration
• Full-cycle software development experience, high standards with best practices including test automation, static analysis, etc.
• Excellent cross-functional communication skills.

Academic Qualification: Bachelor’s in Computer Science or similar technical field of study, or equivalent experience preferred. Experience: 5+ years of full-stack software development experience. Web-tech start-up experience.

Job Purpose:  As a Finance Analyst, you will play a crucial role in supporting financial decision-making by collecting, analyzing, and interpreting financial data. You will work closely with cross-functional teams to provide insights, forecast trends, and contribute to the overall financial health of the organization. Responsibilities:

• Develop and execute the financial strategy and models to support our business objectives and long-term growth plans.
• Lead financial planning, budgeting, forecasting, and analysis to drive informed decision-making.
• Monitor and analyze financial performance, providing key insights and recommendations to optimize business outcomes for cost optimization and revenue generation.
• Oversee financial operations, including accounting, tax planning, cash flow management, and risk assessment.
• Collaborate with cross-functional teams to evaluate investment opportunities and support strategic initiatives.
• Implement robust internal controls, reporting standards, risk management processes, and corporate governance practices
• Manage relationships with financial partners, investors, and other stakeholders.
• Provide guidance and mentorship to the finance team, fostering a culture of excellence and continuous improvement.

Qualifications:

• Bachelor's degree in finance, accounting, or a related field, M.Sc/MBA is preferred.
• Minimum of 3 years proven experience as a Financial Analyst or in a senior finance leadership role, preferably in the IT industry or Tech startups.
• Strong financial acumen with a track record of driving financial performance and supporting business growth.
• Proficiency in financial software and systems.
• In-depth knowledge of financial planning, analysis, budgeting, and reporting.
• Proven ability to manage relationships with external stakeholders, including investors, auditors, and financial institutions.
• Must have relevant professional certification

Job Purpose: Manage and co-ordinates import & export processes from order planning, shipment, clearance to delivery while Monitoring industry regulations and compliance related to import and export goods. Job Responsibilities: • Responsible for Export logistics while ensuring compliance with all external and international laws as regards shipping, logistics, clearing as well as regulatory/government agencies. • Prepare Shipping documents accurately and in compliance with specific markets requirements ensuring efficiency and effectiveness of imports and exports process. • Ensure all relevant regulatory approvals (including NAFDAC & SON registration, Import License, NXP, NACIMA, Form M and ETLS Certificate) are secured before Shipping. • Liaise with local planning as well as OCs/Export Customers to ensure orders are shipped respecting aligned standards in terms of Lead time, MBR, MOQs, Loadable volumes per SKUs, OTIF etc. • Track Orders and shipments in-transit and at port pending for custom clearance while ensuring Custom Clearance documents are prepared and submitted timely to avoid delays and demurrage. • Set up, maintain and broadcast SLA to control KPIs for Import/Export operations and Carry out periodic review and assessment of Logistics Service Providers (Clearing agents/forwarders) in order to drive efficiency and cost saving initiatives. • Establish & sustain relations with banks and other agencies associated with import & export activities. • Co-ordinates inspection and necessary shipment survey in case of claims and follows up with the insurance company. • Checks and verifies Freight Forwarder's invoices for imports & exports and process with finance for payment. • Ensure awareness, understanding and application of QHSE policy on assigned jobs in relation to food safety hazard. • Any other related job as may be assigned by the line manager.   Education/Certifications: Minimum of HND/B.Sc (or its equivalent) in relevant field of Engineering, Sciences, Social Sciences from a recognized institution. At least 3-5 years post qualification experience (in an Import/Export Function within a manufacturing environment) or Logistics firm Knowledge & Experience:  Minimum 3-5 years of experience in Supply Chain/Logistics with at least two years in Export operations.  Sound Knowledge of imports & exports procedures, customs/ bank/insurance documentations and formalities.  Excellent knowledge of international trade Incoterms and payment/documentation routing.  Knowledge of import/export costing and pricing methodology Skills: • Excellent verbal and written communication skills • Result oriented with excellent attention to details. • Proactive with Strong time management skills with ability to multitask effectively. • Ability to build strong collaboration with stakeholders and team members

Job Purpose: The Network Coordinator is responsible for engaging in direct sales and promotion activities on behalf of a dealership or company. They visit potential clients in person to generate leads and secure sales. Job Responsibilities:

• Assessment of dealership potentials: Strategic location, number of business/branch units and viability of being the branch after sales dept.
• Consummating partnership with automotive dealers in terms of vehicle displays in the dealerships
• Generating Sales through proactive dealership management
• Enhancing brand equity and competitive advantage through strategic, dealership promotional management
• Manage the planning, servicing and the development of the dealer network
• Plan expansion of service bases
• Authorize dealers and discontinue authorization
• Coach dealers for proper operation (manual, system, education)
• Plan and conduct CSI promotion activity
• Receive information through questionnaire(s)
• Provide motivation and education for customer control activities
• Manage service activity information of dealers
• Manage the end to end onboarding process for acquired dealers with the support of the sales manager
• All other tasks as assigned by the line manager

Education/Professional Qualification: Academic background in sales, marketing or a related field. Experience:

• Minimum of 3 years of experience as Network Coordinator
• Previous experience in a similar role is preferred.

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
• Ability to adapt sales techniques to various customer profiles.
• Persuasive and negotiation skills to close deals effectively.
• Self-motivated and able to work independently.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in relevant computer tools and software for financial analysis and data management such as Microsoft Office Suite, SAGE, SAP, Quickbooks and the likes.
• Behavioural
• Results Orientation
• Team Work
• Analytical Thinking
• Creativity & Innovation
• Core Values
• Performance
• Entrepreneurship
• Agility
• Diversity

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Identify and assess customers' needs to achieve satisfaction.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Handle product recalls
• Inform customer of deals and promotions
• Sell products and services

Requirements

• Sc./BA in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.
• A minimum of 3+years proven work experience as a customer service Officer.
• Strong client facing and communications skills.
• Excellent knowledge of management methods and technique.
• Proficiency in English. Another language will be an added advantage.
• Excellent in written and verbal communication skills.
• Ability to think strategically
• Advanced troubleshooting, multi-tasking skills.
• Highly self-motivated.