I.T Manager

Duties and Responsibilities:

· Operating and Maintaining the ICT infrastructure (Servers, Storages, Appliances) under the supervision of the Head of Department.

· Maintaining the design, drawings and documentations of the Network and Systems.

· Configuring and maintaining DNS Appliances or Servers.

· Configuring and maintaining monitoring tools: SolarWinds, PRTG, Cacti.

· Configuring and maintaining Mail Servers and other application servers (Windows and Linux)

· Ability to design disaster recovery procedure for the backbone, servers, applications, services

· Responsible of the Performance and Monitoring of the ICT Infrastructure.

· Maintaining the ISP’s servers and client’s collocating servers.

· Supporting the OSS (Servers and Routers) of the Billing System.

· Maintaining the Company’s IT Infrastructure.

· Provide network and IT solutions for corporate client and support them.

· Providing necessary remote or on-site support to our corporate clients.

· Reporting:

· Document all processed tasks

· Perform reporting as per procedures

· Reporting based on KPIs

· Evaluating the service, QOS, Equipment.

Personal Responsibilities:

· Responsible for all assigned equipment to his team

· Should maintain a high level of personal responsibility in order to be an example to his colleagues

· Abide and apply the rules and regulations of the department and the company as a whole

· Responsible for achieving any assignment given by his Manager

· Keeping up to date with departmental and company notification via Emails, Notice board and other mediums

· Keeps himself up-to-date with the technologies used by the company

· Round-the-clock ability and readiness for any kind of urgent intervention due to any faced problem.

· Possess customer centric attitude and the will to visit them when the need arises.