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Key responsibilities:  Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.  Lead architecture initiative from inception to completion  Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.  Develop solutions that drive the success of our network.  Participate in developing policies, procedures and technical reports.  Leverage networking tools to identify & mitigate networks anomalies.  Ensure stable & reliable ISP network services.  Monitors the network performance on daily basis.  Handles & coordinates network trouble shooting & fault analysis.  Coordinates Trouble Ticket generation & swift responses.  Coordinates escalation matrix & solution management.  Manages deployment & maintenance of network monitoring, analysis & reporting tools.  Coordinates configuration processes on the hardware.  Manages installation of network hardware & software.  Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.  Contribute to design & enhancement of the Company datacentre infrastructures.  Manages outages bridges, compose detailed shift and outage reports to Management.  Review new technologies and keep the company at the forefront of developments in Network Engineering.  Research and identify solutions to software and hardware issues.  Diagnose and troubleshoot technical issues, including account set and network configuration.  Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.  Provide prompt and accurate feedback to Customers.  Any other Tasks assigned to you by the Management.

Key Responsibilities  Planning and executing network projects such as upgrades, expansions, migrations and integration.  Monitor and troubleshoot network performance, availability and security issues while ensuring compliance with SLAs.  Manage and supervise a team of network engineers, technicians and administrators while providing guidance and training  Coordinate with other IT Managers, vendors and stakeholders to align network strategies and business needs.  You are to develop and enforce network policies and standards while ensuring adherence to industry regulations and best policies.  They recommend network technologies to improve efficiency, reliability and scalability.  Contribute to design and enhancement of the company’s data center infrastructures.  Manages outages bridges, compose detailed shift and outage reports to Management.  Review new technologies and keep the company at the forefront of developments in Network Engineering.  Research and identify solutions to software and hardware issues.  Diagnose and troubleshoot technical issues, including account set and network configuration.

Job Description:  Provide technical support service via phone, email, and other channels as required to clients.  Providing primary backup for networks should they fail  Ensuring the effective administration of a new business network  Performing troubleshooting on all programs when required  Preparing post-mortem reports and performing trend analysis when there are system failures  Developing proposals and helping to finalize opportunities that reduce expenses  Developing and maintaining all of the comprehensive paperwork associated with the implemented network  Assisting other departments when it comes to localized issues  Coordinating with various different departments to help develop a Linux network design that runs smoothly  Managing all of the technical network resources for both projects and the business as a whole  Assisting and providing consultancy services to clients (should it be required)  Supervising and ensuring there is an optimal level of technical backup at all times  Administering and ensuring project completion  standard procedures for proper escalation of unresolved issues to the appropriate internal teams.  Proper vendor engagement and providing prompt and accurate feedback to customers.  Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

Key Responsibilities  Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels  Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning  Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met  Ensure effective recruiting, onboarding, professional development, performance management, and retention  Ensure compliance with national and local business regulations, and take appropriate action when necessary  Analyze internal operations and identify areas for process enhancement  Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO  Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets  Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability  Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts  Build and maintain trusting relationships with key customers, clients, partners, and stakeholders  Maintain continues line of communication, keeping the MD informed of all critical issues.  Represent the organization externally, as necessary  Manage and cultivate existing relationships with clients, partners, regulators, key suppliers and other stakeholders to ensure effective project and program delivery and overall group performance.  Grow business volume with existing clients by delivering projects optimally, securing additional value adding opportunities, and strengthening client relationships.

Key Responsibilities: Installation and Configuration: · Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment. · Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity. · Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards. · Educate customers on the proper use and maintenance of the installed equipment and services. Troubleshooting and Issue Resolution: · Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions. · Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns. · Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary. · Maintain detailed documentation of customer interactions, service requests, and problem resolutions. Customer Service and Communication: · Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process. · Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have. · Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices. · Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services. Quality Assurance and Compliance: · Ensure installations are completed according to company standards, policies, and regulatory requirements. · Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions. · Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Duties and Responsibilities Provide technical support for Corporate clients. Design, implement and support IT, Security and Network Solutions for corporate clients. Personal Responsibilities: Report to the Head of Department. Responsible for all assigned equipment to his team. Should maintain a high level of personal responsibility in order to be an example to his colleagues. Abide and apply the rules and regulations of the department and the company as a whole. Responsible for achieving any assignment given by his Manager Keeping up to date with departmental and company notification via Emails, Notice board and other mediums · Keeps himself up-to-date with the technologies required by companies. High ability and readiness for any urgent intervention at client sites to meet SLAs. Technical Skills: · Good knowledge in Routing and Switching. Good knowledge VLAN, Trunks and VPN networks. Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls. Good Knowledge in Servers OS: Windows and Linux · Good knowledge in Microsoft Active Directory and Exchange. Very Good knowledge in IP Subnets. · Knowledge in Virtualization. · Ability to design topologies and provide consultancy for corporate customers. · Ability to assess and troubleshoot networks, systems and IT Security.

Responsibilities: · Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. · Take ownership to ensure that all problems are resolved in a timely and efficient manner. · Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). · Perform general “system administration” tasks on all elements of the network. · Perform documented network configuration procedures. · Pro‐actively monitor network and system performance. · Analyze traffic data and trends and escalate areas of concern to officer on duty. · Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction. · Provide scheduled and on‐demand traffic analysis reports. · Maintains inventory of equipment acquisitions, installations, designs, and modifications. · Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage. · Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed. · Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System. · Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs). · Optimizes Company’s network performance and clients service delivery meeting. · QOC metrics per client SLA’s. · Employees will be required to follow any other job‐related instructions to perform.

Key Responsibilities: Performance Monitoring: · Continuously monitor the performance of the FOC department. · Ensure coordinators follow departmental procedures and policies. · Identify and report any deviations from established standards. Reporting: · Prepare and submit daily performance reports for the head of the department. · Include detailed analysis of team performance and individual engineer performance. Ticket Management: · Track and catch delays in updating tickets by coordinators. · Ensure timely and accurate ticket updates to reflect the current status of field operations. Team Performance: · Collaborate with coordinators to identify engineers who are not performing well on-site. · Provide feedback and recommendations for performance improvement. Case Investigation: · Investigate escalated cases thoroughly to determine the root cause of issues. · Document findings and propose solutions to prevent future occurrences. Training and Development: · Prepare regular training sessions for the FOC team. · Identify weaknesses in team performance and develop training programs to address them. · Ensure the team is up-to-date with the latest procedures, policies, and technologies. Compliance and Improvement: · Ensure compliance with all FOC policies and procedures. · Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Requirements Ø Great educational background, preferably in the fields of computer science or engineering for technical project managers Ø Proven working experience as a project administrator in the information technology sector. Ø Solid technical background, with understanding or hands-on experience in software development and web technologies. Ø Excellent internal communication skills. Ø Solid organizational skills including attention to detail and multi-tasking skills. Ø Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus. Ø Proficiency in English. Ø Well-organized and responsible with an aptitude in problem-solving. Ø Excellent verbal and written communication skills. Ø A team player with high level of dedication. Ø BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset. Responsibilities Ø Coordinate sales team by managing schedules, filing important documents and communicating relevant information. Ø Ensure the adequacy of sales-related equipment or material. Ø Respond to complaints from customers and give after-sales support when requested. Ø Store and sort financial and non-financial data in electronic form and present reports. Ø Handle the processing of all orders with accuracy and timeliness. Ø Inform clients of unforeseen delays or problems. Ø Monitor the team’s progress, identify shortcomings and propose improvements

Key Accountabilities: Determining Market Rates: Evaluate every position and determine the proper market value for each job. This can be conducted through salary surveys and statistical analysis to determine what the market value is for each job. Compensation and Benefits: Develop and implement a Total Reward strategy, framework and practices to strengthen a differentiated Employee Value Proposition and enhance company’s competitive position. Research and compare incentive compensation plans offered by comparable organizations (in demography and job market); assess competitors’ plans and make recommendations for enhancements or improvements required to keep the organizations plans competitive and effective. Collaboration: Work with HR and other departments to align programs with business strategies Salary and Benefits Structures & Administration:  Develop and implement a robust and flexible salary and benefits framework; also, provide advisory to the Board Remuneration Committee on executive pay, Long Term Incentive Plan etc.  Maintains knowledge of economic conditions, labor market, and other factors related to ensuring the organization provides competitive and reasonable benefits and compensation scales and structures.  Develops pay systems that are industry competitive and enable management to focus on and reward individual and group performance.  Recognition: Acknowledge employee efforts with non-financial rewards Compensation Surveys: Conduct market intelligence, compensation surveys and benefits benchmarking, and apply the survey outcomes to implement necessary changes in synergy with business strategy. Audits, Reviews & Implementation: Drive quality assurance and performance improvement, carrying out periodic reviews and audits to improve efficiency and effectiveness of compensation & Benefits implementation. Payroll Contributions: Facilitates accurate and timely delivery of employer contributions and employee payroll deductions to carriers, plan administrators, or other appropriate service providers. Job Evaluation:  Drive and implement organizational effectiveness through instituting a job evaluation framework that is aligned to the compensation, promotion, talent etc. processes.  Conduct job analysis/evaluation to determine appropriate market pricing; review and approve salary increases and advise management on compensation actions for employees. Industry and Regulatory Liaison:  Lead liaison with all key external stakeholders on pay related matters e.g. ITF, JV partners, Consultants, etc. to assure regulatory and business compliance in Nigeria/UK.  Maintain a working knowledge of international, federal, and state legislation influencing compensation and benefits. Monitoring Internal Equity & Analytics: Ensure that the pay is equitable internally by checking not only the internal equity of people with the same job level, but looking across the organization, taking special note for differences in key diversity indices such as race, gender, and age. The application of required analytic tools to identify and confirm grounds for any variances. Manage programs: Manage programs such as deferred compensation plans, variable compensation plans, health insurance, disability insurance, life insurance, retirement plans and other company plans and programs. They should also be able to adapt to change and prioritize tasks

Job Description: Provide technical support service via phone, email, and other channels as required to clients. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper follow up and closure of all pending tickets. Interact with customers to provide and process information in response to complaints and inquiries. Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship Personal Responsibilities: Report to the Head of Department. Respond to client complains in a proper and professional manner. Should maintain a high level of personal responsibility. Abide and apply the rules and regulations of the department and the company as a whole. Responsible for achieving any assignment given by the Manager. Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Responsibilities: · Analyze Device and Classify Areas for Enhancement · Testing the performance of existing wireless networks. · Analyzing RF broadcasting equipment and suggesting improvements. · Using computer software to design RF installations for new wireless networks. · Troubleshooting network issues. · Conducting laboratory tests on RF equipment. · Design new Wireless Networks RF Plans · Ensure Regulatory Standards are met · Problem-solving and troubleshooting · Fixed Wireless Network Planning and optimization · Capacity Dimensioning and Design · Interference Analysis · Ensure the best QOS delivered for the last mile end user · Perform routine audits of network parameters and recommend remedial action where necessary · Handle and monitor the performance of new upgrades on the network · Enhance the Performance of Present Wireless Networks · Have the ability to work in a team and Prioritize workload

Responsibilities: · Perform general “system administration” tasks on all elements of the network. · Discover problem areas which could negatively impact system performance or customer satisfaction · Pro‐actively monitor network and system performance. · Analyze traffic data and trends and escalate areas of concern to the network design authority. · Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). · Perform general “system administration” tasks on all elements of the network. · Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems · Take ownership to ensure that all problems are resolved in a timely and efficient manner. · Manage problem resolution using network monitoring/management tools · Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Responsibilities: · Having comprehensive knowledge and understanding of different automobiles, their features and characteristics, such as engine size, mileage, gas usability, and colors, quick comparing and contrasting of different competitive models and examination. · Complete knowledge about the vehicles features, specifications must able to produce the catalog when the customer asked for it. · You have to be aware of all the new vehicle inclusions and also complete knowledge about the models available in the inventory. · Sales consultant must have to explain to the customers with benefits sometimes compare two models and help them derive the best choice. · Ability to understand the client requirements and provide solutions based on their requirement as you need to explain about the features of certain vehicles that suits customer needs. · Effectively communicate the quotes through proper communication channels such as emails · Follow up with the customers who have visited the showroom, or those whom the consultant had gone to visit personally in their home. · Ability to create sales through giving quality information that matches the needs of the customers. · Must be knowledgeable in knowing all the dealership sales process. Academic Qualification: BSC/ HND degree in Marketing/ Social Science or related field. Experience: 2-3 years’ prior work experience in Sales/Client Relationship management role Key Skills & Competencies: · Being calm when dealing with customer complaints and issues. · Working well as part of a bigger sales team but also be able to deliver and work independently. · Giving professional presentations. · Strong negotiating and selling skills. · Be well-groomed and presentable. · Having excellent people’s skills and intuitive to clients’ needs

Underwriting Responsibilities 1. Risk Assessment • Evaluate insurance proposals by analyzing data and assessing potential risks. • Approve or reject insurance applications based on underwriting policies. • Draft policy terms, conditions, and exclusions in line with company guidelines. 2. Policy Issuance • Ensure the timely issuance of policy documents and endorsements. • Review and update existing policies based on changes in client needs or risk exposure. 3. Compliance • Ensure underwriting practices comply with regulatory standards. • Maintain detailed and accurate records of all underwriting decisions. 4. Collaboration • Work closely with sales teams to provide underwriting support on client proposals. • Provide guidance on risk-related matters to clients and brokers. Sales Responsibilities 1. Business Development • Identify and pursue sales opportunities through cold calling, networking, and referrals. • Develop and implement sales strategies to meet individual and team targets. • Present tailored insurance solutions to clients based on their specific needs. 2. Client Relationship Management • Build and nurture long-term client relationships to ensure customer retention. • Provide exceptional post-sales service, including handling client inquiries and resolving complaints.