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Job Purpose: Responsible for Tax & Treasury functions within the Company. Lead the Tax & Treasury team to facilitate efficient tax strategies to reduce the Company tax exposure while remaining compliant with generally accepted accounting principles and the law. Efficient management of Company funds. Principal Accountabilities/Objectives: Tax Related Responsibilities include:

• Assist the Company to create tax strategies to reduce the Company tax exposure while remaining compliant with generally accepted accounting principles and the law;
• Assisting the Company to interpret and understand tax laws, and must occasionally explain tax law and its implications to the Company;
• Working with the Company’s tax Consultants in preparation of information for tax filings and audits;
• Preparing and filing taxes and transfer pricing, financial planning, attending and participating in strategy meetings for the Company to understand tax implications of its actions; and
• Preparing presentations and reports on tax situations, reporting, and law, and researching and reviewing past tax filings.
• Achieve set KPIs
• Reduce tax costs in line with KPIs

Treasury Related Responsibilities include:

• Manage vendor, staff, payroll disbursement, petty cash and statutory liabilities related payments.
• Ensure all Funds Receipts to the company are properly accounted for.
• Act as Liaison between Company’s and the banks with the aim of facilitating provision of good service to the organisation as well as resolution of any issues which may arise from time to time.
• Monitor Cash flow to ensure that adequate cash is available to meet the Company obligation and highlight to Finance Director when this is not the case.
• Manage Loan facility so as to obtain the best value for the company.
• Where excess funds are available, Assess and Invest company funds in a suitable option that will yield return without undue risk to the Company.
• Manage the treasury team to ensure effective and efficient delivery of their responsibilities.
• Manage and source for FX at reasonable rates
• And other tasks that may be assigned by the EHOD Finance
• Ensure accurate preparation and submission of the company Monthly, annual and forecast Reports to Group.

Knowledge, Skills, Experience and Competency Requirements: 

• Strong technical knowledge of Nigerian Tax and its business application preferably from a Telecommunication, manufacturing company or any of the big four accounting firm
• Sound Treasury skills
• Exceptional analytical problem solving skills
• Attention to details
• Highly organized and efficient
• Good communication and presentation skills
• Very comfortable with Microsoft office applications and SAGE Accounting Packages
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit
• ACA/ACCA qualified with at least 8 years cognate experience
• Possession of an MBA/Masters degree in relevant discipline will be an added advantage

                   

Job Purpose: The Senior Account Manager is responsible for driving business growth, managing top-tier client relationships, and maximizing revenue. This role focuses on nurturing existing accounts, acquiring new customers, minimizing churn, and ensuring adherence to sales processes. Principal Accountabilities/Objectives:

• Manage allocated accounts as the primary point of contact for clients and internal stakeholders.
• Grow accounts coverage by acquiring new logo client accounts for the business.
• Grow Company's. share of all managed and new clients’ accounts in AM’s coverage.
• Grow share of digital solutions’ portfolio relative to connectivity share of portfolio.
• Maintain 100% prompt and accurate CRM records of all account in territory at all times
• Develop and maintain client relationships to identify new business opportunities.
• Balance focus between prospects and opportunities for continued development; ensure 4X pipeline cover of given target at all times.
• Lead sales strategies and develop high level value propositions.
• Analyse market trends and gather competitor intelligence.
• Provide accurate and timely sales forecast monthly and quarterly and ensure Salesforce and sales database accuracy.
• Complete and execute Account Plans for maximising profitability.
• Manage deals through commercial governance and future revenue growth planning.
• Understand the competitive market to increase margin and contract value.
• Understand support 100% compliance of all legal and contractual requirements for each client and each deal.
• Understand and support 100% compliance on all projects deployment requirements of completed sales.
• Identify and execute opportunities for up-selling and cross-selling.
• Ensure profitability within the segment P&L by meeting A&R targets.
• Ensure continuous up-to-date personal development of products knowledge, sales skills and competencies required to function effectively on the job.
• Ensure regular physical visits and other communication touch points with all clients within AM’s managed territory on a daily, weekly and monthly basis.
• Ensure effective cross functional collaboration and productivity across the entire inq. operating company and group of companies.
• Develop customer sales strategies in collaboration with the Line Manager.
• Identify winning strategies and work proposals tailored to local markets.
• Evaluate account performance and revise strategies as needed to achieve targets.
• Balance focus between prospects and ongoing opportunities for sustained development.
• Collaborate across departments to resolve issues and ensure effective problem management.
• Present new products and solutions, deliver best practices for onboarding new customers.
• Collaborate with finance and support teams to ensure customer satisfaction and billing support needs and expectations, it is expected that they will retain these services with us. It is important to ensure that the product is relevant and working.

Communications and Work Relationships:

• Internal: Sales Department, Operations, Service Delivery, Solution Architects, Legal, Finance, Human Capital, Innovation & Partnerships
• External: Clients, Vendors and other technical business partners, resellers, industry associations and regulators
• Other Business units: Ethical communication and conduct at all times; collaborate with various departments, demonstrate cooperation, maintain professional relationships across all departments and clients.

Knowledge, Skills, Experience and Competency Requirements: 

• Knowledge: Solution Selling, Products/Services/Technology know-how, Opportunity Management, Account Planning, competing to win and more
• Skills: Objection handling, negotiating, relationship building, analytical abilities, Microsoft and Google applications usage and CRM usage. Account planning and territory management skills
• Experience: Minimum 3 years in account management within a telecom environment, solution sales, relationship management, and networking technologies. Deep knowledge of mobile and fixed enterprise business industry including competition
• Attitude: Exceptional communication, confidence, sales-oriented mind-set, high self-motivation, and accountability.

               

Job Purpose: Responsible for Reporting functions within the Company. Lead the Reporting team to facilitate efficient strategies while remaining compliant with generally accepted accounting principles and the law. Efficient management of Company funds Principal Accountabilities/Objectives: Financial Reporting Responsibilities include:

• Responsible for General ledger accounts management and reconciliation. Ensure that Balance sheet reconciliations are completed for review by the CFO on a monthly basis;
• Assisting in timely completion of the high quality monthly reports;Adherence to monthly closing checklist and closing calendar;
• Assist the CFO in preparing internal management reporting to the Executive Management and the board of directors as directed from time to time;
• Preparation of the monthly, quarterly and annual management reports;
• Responsible for the month and year end close process;
• Responsible in ensuring timely completions of Internal and External Audits. Respond to queries from auditors and ensure implementation of all recommendations raised during the audit;
• Assist ad-hoc analysis requests from the CFO;
• Assist in the provision of financial analysis and preparation of annual budgets, forecasts and projections;
• Accomplishes department and organization mission by completing related results as needed;
• Analyzing general ledger accounts, to identify costs that should be capitalized and included in fixed assets;
• Completing standardized forms to set up entries on the fixed asset register, or in the asset management system;
• Reviewing capitalization entries;
• Monitoring reports to ensure that assets are correctly entered into the fixed assets sub-ledger;
• Completing forms to record transfers of equipment from one department to another;
• Relocations of equipment, sales, disposals, thefts, and other losses;
• Reconciling the fixed asset register or sub-ledger, or the subsidiary asset management system to the general ledger control account for each class of fixed assets, and resolving any reconciling items;
• Generation of capital projects lists and reports of capitalized assets, values, and depreciation;
• Maintaining schedules and files of insurance policies on fixed assets;
• Providing information for the preparation of tax schedules for depreciation and for gains and losses on the sale or exchange of fixed assets;
• Controlling assets that are not capitalized but for which a control register is maintained, such as tools and small equipment;
• Reviews of asset activity for compliance with company policy; and
• Other duties as assigned by the CFO.

Other Responsibilities

• Assisting the CFO in adhoc reports as required by the Group and the MD
• Supporting the CFO in all other finance function such as treasury, credit control, revenue assurance, procurement and warehouse.
• Other responsibilities as may be required

Knowledge, Skills, Experience and Competency Requirements: 

• Strong technical knowledge of Nigerian Tax and its business application preferably from a Telecommunication, manufacturing company or any of the big four accounting firm
• Sound financial analysis skill
• Exceptional analytical problem solving skills
• Attention to details
• Highly organized and efficient
• Good communication and presentation skills
• Very comfortable with Microsoft office applications and SAGE Accounting Packages
• A graduate of accountancy or any related discipline with a minimum of Second Class Upper/Upper Credit
• ACA/ACCA qualified with at least 15 years cognate experience
• Possession of an MBA/Masters degree in relevant discipline will be an added advantage"

             

Job Objectives/Purpose Job:

• Develop effective parts processes for both new and existing customers.
• Collaborate with the GM to create and implement the sales policy
• Maintenance of effective working relationships with customers, colleagues, Supervisors, and Subordinates - Team Work.
• Ensure sales objectives are achieved profitably with improved customer satisfaction for business continuity

Responsibilities:

• Manage the complete parts and services sales process to boost the company’s revenue.
• Analyze demand, prepare sales forecast, and determine the re-order level.
• Identify prospects for volume sales, such as fleet operators or independent service repair centers.
• Maintain regular contact with key accounts to build loyalty and ensure long-term revenue. Develop the client portfolio and turnover.
• Supervise team members to ensure the objectives are met.
• Determine parts and service sales objectives, targets, and ensure compatibility with dealers’ productivity, and assist all customers.
• Responsible for Business Development  (Fleet,  Retails  and  Counter Sales
• Design and implement sales best practices (KAIZEN, ANZEN)
• Build an efficient human resource, Initiate relevant training for team members with a minimum of four trainings a year.
• Collaborate with extended dealerships in and out of Lagos territories e.g.  Abuja, Port-Harcourt, and other states.
• Analyze sales figures and propose sales promotion and development measures
• Monitor competitors and make suggestions to Management
• Create, collate, and submit a comprehensive weekly sales reporting system, and monthly sales forecast for GM’s review.

KEY PERFORMANCE AREAS:

• Financial: Revenue generation and business growth
• Internal Process: Rate of repeat purchase Sales executive report management
• Learning & Growth: Rate of repeat purchase, Sales executive report management, Rate of repeat purchase,  Sales executive report

Education/Professional Qualification:

• HND / BSc. Business, Mgt. & Social Science courses
• / MBA. in a related field of study
• Relevant professional qualifications would be an added advantage.

Experience:  Minimum of 8 years’ experience performing similar responsibilities, with at least 3years in an Automotive Industry. Extensive experience in progressing through a sales career KEY SKILLS & COMPETENCIES REQUIREMENTS:      Functional/ Technical:

• Understanding of sales and customer management processes.
• Ability to make accurate forecasts and meet sales targets
• Knowledge of sales management system
• Knowledge of industry best practices and procedures
• Knowledge of product pricing and administration.

Behavioural:

• Ability to forecast with precision
• Leadership skills
• Motivational skills
• Professionalism & Poise
• Good work ethics
• Excellent communication & interpersonal skills
• Ability to forecast with precision
• Proficient in sales and marketing techniques
• Proficient in promotional sales techniques
• Excellent product presentation skills

                     

Job Overview: A Management Consultant helps organizations improve performance and solve complex problems by providing expert advice, conducting research, and developing strategic solutions, ultimately aiming to enhance efficiency and drive growth. Responsibilities:

• Gathering and analysing data to gain an understanding of a business’s operations
• Researching the current market of a client and new markets they may wish to enter
• Interviewing a company’s employees and management team to obtain their input regarding problem areas
• Determining effective solutions for current issues and presenting business proposals to clients
• Overseeing the implementation of solutions and ensuring that a company has the necessary resources and support to successfully conclude projects
• conduct research and data collection to understand the client's operations
• interview the client's employees, management team and other stakeholders
• conduct a comprehensive analysis of the research and information gathered
• identify issues and form hypotheses and solutions
• write and present detailed reports of findings and recommendations to clients
• develop and implement tailored solutions, liaising with the client to keep them informed of progress and to make relevant decisions
• ensure the client receives the necessary assistance to see through the changes
• collaborate with the client's staff to manage change and ensure that processes and practices are adopted successfully
• manage and evaluate the effectiveness of implemented solutions, making adjustments where necessary, to make sure targeted outcomes are achieved
• prepare business proposals, bid submissions and pitches to attract new busines

Academic Qualifications & Experience

• Minimum of a first degree or its equivalent in a business discipline
• 4+ years of experience in business optimization, problem-solving, or strategic solution roles with progressive responsibility, preferably in Financial Services, or Engineering environment
• Consulting type experience is an added advantage
• Excellent listening, communication, interpersonal, and presentation skills
• Relevant industry certifications will be a distinct advantage
• Strong attention to detail and excellent analytical skills.
• Proficient in MS Word, Excel, and PowerPoint

   

Job Summary: Develop and implement strategic plans to achieve company goals and drive growth. Oversee departmental budgets, ensuring financial targets are met while optimizing resources. Collaborate with senior leadership to define business priorities and set actionable goals. Responsibilities:

• Overseeing the company's day-to-day operations, including managing budgets, resources, and employees.
• Developing and implementing strategies to achieve business goals and objectives.
• Driving performance towards business goals
• Monitoring market and industry trends to determine business opportunities and challenges.
• Tracking and assessing the performance of teams
• Managing timelines for successful and timely delivery of duties
• Develop and maintain relationships with customers, vendors, and partners.
• Ensuring business compliance with relevant laws and regulations.
• Analysing data and performance metrics to make informed decisions.
• Developing and justifying vertical-specific budgets
• Overseeing resource allocation while maintaining budgetary control
• Enforcing business policies, procedures, and processes
• Ensuring adherence to legal and administrative guidelines
• Resolving internal and external conflicts through mediation
• Forging deals with internal and external partners

 Academic Qualifications & Experience

• Must possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) in any discipline with a minimum of second class upper.
• Relevant Professional Certifications required (as applicable) e.g ACCA, ACA, ICAN, COREN, PMP etc.
• MBA is an added advantage
• Must have a minimum of 7 years work experience out of which at least 2 must be at a managerial level.
• Project management experience (either leading or supporting, agile experience is a plus)
• At least three years plus experience in a Consulting type role/environment. Experience in Big 4 or Professional Services firm is a plus
• Personal integrity and the ability to keep confidential information

 

Job Overview: As part of our global expansion, we are seeking a highly skilled International Trade Officer to lead and oversee our export activities, ensuring compliance, efficiency, and market growth. Job Summary: The International Trade Officer will be responsible for managing and expanding the company’s export operations. This includes coordinating international exhibitions, overseeing sales teams worldwide, ensuring compliance with international trade regulations, and streamlining logistics for export shipments. The ideal candidate should have strong experience in international trade, sales, and compliance within the food manufacturing industry Job Responsibilities: Market Expansion & Sales Management:

• Research and register for international exhibitions, ensuring full preparation and participation.
• Recruit and oversee worldwide sales representatives, monitoring performance and setting targets.
• Identify and engage prospective customers through market research and lead generation.
• Follow up on leads from exhibitions and other international sales channels.

Regulatory Compliance & Standards:

• Research importation compliance requirements for destination countries and verify company readiness.
• Ensure company compliance with international food safety and quality standards such as BRCGS, IFS, ISO, and other regulatory certifications.
• Ensure all relevant regulatory approvals (including NAFDAC & SON registration, Import License, NXP, NACIMA, Form M and ETLS Certificate) are secured before Shipping.
• Liaise with local planning as well as OCs/Export Customers to ensure orders are shipped respecting aligned standards in terms of Lead time, MBR, MOQs, Loadable volumes per SKUs, OTIF etc
• Track Orders and shipments in-transit and at port pending for custom clearance while ensuring Custom Clearance documents are prepared and submitted timely to avoid delays and demurrage.

Export Operations & Logistics:

• Oversee local export activities, ensuring smooth shipment of containers.
• Responsible for Export logistics while ensuring compliance with all external and international laws as regards shipping, logistics, clearing as well as regulatory/government agencies.
• Coordinate with the production and logistics teams to align export orders with manufacturing schedules.
• Optimize shipping processes to reduce costs and improve efficiency
• Prepare Shipping documents accurately and in compliance with specific markets requirements ensuring efficiency and effectiveness of imports and exports process.
• Set up, maintain and broadcast SLA to control KPIs for Import/Export operations and Carry out periodic review and assessment of Logistics Service Providers (Clearing agents/forwarders)  in order to drive efficiency and cost saving initiatives.
• Establish & sustain relations with banks and other agencies associated with import & export activities.

Education/Certifications:

• Minimum of HND/B.Sc (or its equivalent) in in law studies, ,  Social Science,  International Business Trade or a related field from a recognized institution.
• At least 2-5years post qualification experience (in an Import/Export Function within a manufacturing environment) or Logistics firm

Knowledge & Experience:

• Minimum 3-5 years of experience in Supply Chain/Logistics with at least two years in Export operations.
• Sound Knowledge of imports & exports procedures, customs/ bank/insurance documentations and formalities.
• Excellent knowledge of international trade Incoterms and payment/documentation routing.
• Excellent negotiation, communication, and organizational skills.
• Knowledge of import/export costing and pricing methodology

Skills:

• Excellent verbal and written communication skills
• Result oriented with excellent attention to details.
• Proactive with Strong time management skills with ability to multitask effectively.
• Ability to build strong collaboration with stakeholders and team members
• Proficiency in MS Word and excel
• Ability to work independently and manage multiple projects simultaneously.
• Fluency in English, with a strong UK or US accent.
• Schooled or lived abroad – a plus.

   

• · Provide project status to managers and key stakeholders
• · Utilize project management methods, standards, and project integration to coordinate all internal and external resources required to complete assigned projects.
• · Develop project plans based on specifications provided by the Program manager and manage effective execution of the initiatives
• · Participate in identifying projects costs, resource allocation, project schedule changes and issue
• · Source for alternate solutions for issues and escalate issues when necessary
• · Manage agile/scrum boards, participate in backlog maintenance and grooming and other core scum tasks
• · Keep Scrum process running
• · Ensure a proper power balance between project office, team, and management
• · Ensure team members are focused on the current Sprint in order to achieve the set Sprint goals
• · Detect hidden problems and strives to solve them
• · Solve impediments
• · Encourage and help to achieve transparency
• · Support team building and team development by utilizing the abilities and skills of individuals, and fostering a Feedback culture
• · Provide timely and concise communications to functional leadership regarding project status and pending issues
• · Analyse processes and make recommendations for optimizing resources and product delivery.
• · Ensures all scrum meetings takes place.

Requirements:

• Bachelor’s degree in computer Science or related field
• Master in computer science or related discipline is required is an added advantage
• Certified Scrum Master with a minimum of 8years of experience utilizing Agile Scrum methodologies
• Knowledge and/or experience using successful Agile techniques and tools e.g. User Stories, JIRA, Trello, Azure Devops (VSO)
• Ability to manage Agile boards, participate in backlog maintenance and grooming and other core scrum tasks
• General software development experience.

 

• · Identify and document As-Is and To-Be scenarios
• · Conduct Gap Analysis
• ·  Propose and negotiate multiple solutions based on ease of implementation and business priority
• · Define scope and get signoffs from relevant stakeholders
• · Conduct cross functional meetings to gather, analyze and refine requirements
• · Document use cases/ user stories and acceptance criteria
• · Own and groom Product Backlog
• · Test case preparation
• ·  Act as SPoC (bridge) representing Business to Development team
• · Verification of solution
• · Support after solution delivery
• ·  Monitor project progress by tracking activity, resolving problems, publishing progress re-ports and recommending actions
• · Write and maintaining user documentation and training users
• · Prepare technical reports by collecting, analyzing, and summarizing information and trends
• · Understanding of Agile Scrum
• ·  Travel Domain Experience

• · Identify and document As-Is and To-Be scenarios
• · Conduct Gap Analysis
• ·  Propose and negotiate multiple solutions based on ease of implementation and business priority
• · Define scope and get signoffs from relevant stakeholders
• · Conduct cross functional meetings to gather, analyze and refine requirements
• · Document use cases/ user stories and acceptance criteria
• · Own and groom Product Backlog
• · Test case preparation
• ·  Act as SPoC (bridge) representing Business to Development team
• · Verification of solution
• · Support after solution delivery
• ·  Monitor project progress by tracking activity, resolving problems, publishing progress re-ports and recommending actions
• · Write and maintaining user documentation and training users
• · Prepare technical reports by collecting, analyzing, and summarizing information and trends
• · Understanding of Agile Scrum
• ·  Travel Domain Experience

Academic Qualification: Bachelors/ Master in Technology field Professional Qualification

• Professional BA Related Tools Certifications (preferably in Microsoft Technology)
• Professional Membership of relevant professional organizations such as IIBA

Experience:

• Minimum of 3 to 5 years

Key Skills & Competencies:

• Excellent analytical and problem solving skills.
• Process knowledge.
• Work ethics
• Business aptitude.
• Must have enthusiasm to use technology to solve real world problems and demonstrate willingness to learn and apply new skills.
• Good communication skills are a must as there may be a requirement to interact with both technical and non-technical customers and the ability to think laterally and provide innovative solutions is therefore of equal importance.
• Software documentation.
• Team work.
• Management of stakeholders.
• Negotiation skills.
• Understanding of Agile Scrum.
• Travel Domain Experience.
• Ability to be able to effectively work as part of a team.

 

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Job Purpose: As a Project Manager, you will play a central role in the development and success of our products. You will collaborate with cross-functional teams, utilizing your strategic vision and market insights to guide the product development process from conception to delivery. If you are a results-driven individual with a passion for creating products that resonate with customers. Responsibilities:

• · Ensuring projects are delivered on time, within budget, and all governance, risk and regulated frameworks are adhered to throughout the project life cycle.
• · Working with the Project Owner/Sponsor to confirm the project scope and goals, objectives and business justification, secure project resources (people and budget) and re-iterate the mandate for the project.
• · Administer project scrum board and ensure that cards are up to date in Jira or any other agile tools in use.
• · Complete governance documentation and produce decision papers for project boards as and when required.
• · Leading, monitoring and maintaining the progress of the project plan to ensure delivery of the key stages and goals within the agreed constraints of time, cost and quality.
• · Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified, mitigated and communicated

• · AWS Practitioner Certificate and active participation in at least one AWS migration project.
• · Agile exposure including experience with the SCRUM methodology
• · Experience in driving implementation of new business processes to support the adoption of new technology.
• · 2-3 years proven experience of managing a number of business change projects
• · Evidence of having managed or played a lead role in a team delivering successful business change
• · Prince2 Practitioners and/or APM (Association for Project Management) certificate

• Provide project status to managers and key stakeholders
• · Utilize project management methods, standards, and project integration to coordinate all internal and external resources required to complete assigned projects.
• · Develop project plans based on specifications provided by the Program manager and manage effective execution of the initiatives
• · Participate in identifying projects costs, resource allocation, project schedule changes and issue
• · Source for alternate solutions for issues and escalate issues when necessary
• · Manage agile/scrum boards, participate in backlog maintenance and grooming and other core scum tasks
• · Keep Scrum process running
• · Ensure a proper power balance between project office, team, and management
• · Ensure team members are focused on the current Sprint in order to achieve the set Sprint goals
• · Detect hidden problems and strives to solve them
• · Solve impediments
• · Encourage and help to achieve transparency
• · Support team building and team development by utilizing the abilities and skills of individuals, and fostering a Feedback culture
• · Provide timely and concise communications to functional leadership regarding project status and pending issues
• · Analyse processes and make recommendations for optimizing resources and product delivery.
• · Ensures all scrum meetings takes place.

We are seeking a highly motivated and results-driven Tech Sales Executive to join our team. As a Tech Sales Executive, you will play a key role in driving revenue growth and expanding our customer base for our Cloud and AI solutions. Responsibilities: Identify and pursue new sales opportunities for our Cloud and AI solutions Develop and maintain strong relationships with existing clients to drive repeat business and referrals Collaborate with our technical team to understand client requirements and provide tailored solutions Conduct product demonstrations and presentations to showcase our solutions Negotiate and close deals to meet and exceed sales targets Stay up-to-date with industry trends and competitor activity Keep customers informed of the latest technological trends and innovations

Installation and Configuration:  Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.  Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.  Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.  Educate customers on the proper use and maintenance of the installed equipment and services. Troubleshooting and Issue Resolution:  Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.  Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.  Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.  Maintain detailed documentation of customer interactions, service requests, and problem resolutions. Customer Service and Communication:  Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.  Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.  Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.  Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services. Quality Assurance and Compliance:  Ensure installations are completed according to company standards, policies, and regulatory requirements.  Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.  Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction. Qualification and Skills:  High school diploma or equivalent; technical certifications or degree in a related field is a plus.  Proven experience in network installations, preferably within an ISP or telecommunications environment.  Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.  Proficiency in troubleshooting network connectivity issues and resolving technical problems.  Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.  Excellent communication and customer service skills to interact effectively with customers and internal teams.  Ability to work independently, prioritize tasks, and meet deadlines in a field environment.  Valid driver's license and willingness to travel to customer sites as required.  Physical ability to lift and move networking equipment during installations

 Job Objective: Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution. Responsibilities:

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Academic Qualification: BSc/HND in Computer Science/ Engineering or other related Course Experience:  2+ years’ experience as network engineer preferable in an ISP/Telco environment. Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Knowledgeable to Manage Cisco switches
• Interested candidates must be able to work on a 24/7 shift Rotation