Job Archives
Key Responsibilities
1. Analyze equipment maintenance history to determine spare parts requirements. 2. Develop and implement effective spare parts inventory management strategies. 3. Conduct regular inventory audits to ensure accuracy and optimize stock levels. 4. Collaborate with maintenance teams ot identify and prioritize spare parts needs. 5. Research and recommend alternative spare parts suppliers to reduce costs.
6. Monitor and report on spare parts usage, lead times, and supplier performance. 7. Implement and maintain inventory management software and systems.
Requirements
1. Bachelor's degree ni a relevant field (e.g., Supply Chain, Logistics, Engineering). 2. 2+ years of experience ni maintenance, inventory management, or a related field. 3. Strong analytical and problem-solving skills.
4. Proficient in inventory management software and systems.
5. Excellent communication and collaboration skills.
6. Ability to work ni a fast-paced environment with multiple priorities.
Nice to Have
.1 Experience with ERP systems (e.g., SAP, Oracle).
2. Knowledge of lean inventory management principles.
3. Certification ni inventory management or a related field (e.g., CPIM, CSCP).
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
| Minimum Grade | 2.1 |
| Reporting Line | Manager |
| Salary Range | 1 |
Key Responsibilities 1. Analyze equipment maintenance history to determine spare parts requirements. 2. Develop and implement effective spare parts inventory management strategies. 3. Conduct regular ...
Job Brief: We are searching for a Product manager for a leading ISP/Telecoms company who will be able to take end to end ownership of the product of the business line and provide sales support.
Key Responsibilities
- Defining the overall vision and strategy for a product, prioritizing features and maximizing its value to customers and the business implementing varied user feedback.
- Developing product specifications and requirements
- Creating and updating your product roadmap.
- Market research and competitive analysis.
- Collaborating with cross functional teams.
- Understanding customer preferences and managing product lifecycle.
- Cross-selling and up-selling
- Leading new business pitches and onboarding new customers.
- Product and service knowledge.
- SLA management, lead generation, lead closure and customer relationship management.
- Sales retention and objective handling
- Customer mapping and penetration
- Comprehensive understanding of ISP services and industry trend awareness.
- Bsc or Hnd in any discipline or)
- Minimum of Minimum of 5- 7 years relevant (Sales) experience in ISP/Telecommunication
- Information Technology Infrastructure Library (ITIL), Certified Sales Professional (CSP) and Customer Service, Sales Certified Specialist (CSSC) and Professional Certified Marketer (PCM)
- Comprehensive Understanding of ISP services, Industry trend awareness, Cross-selling and Upselling, Lead New Business pitches and onboard new customers, Pipeline Management, Product and service knowledge, SLA management, Lead generation, Lead closure, Customer Relationship, MS Word and MS Excel, PowerPoint, Sales Technique, Analytical Skills, Sales Proposal, Research customer wants and needs, Sales Retention, Persuasive Selling and objection handling, Customer Mapping and penetration.
- Oral skills, Written Skills, Time Management, Clear communication, Conceptual selling, Negotiation. Emotional Intelligence, Presentation (public speaking), Supervisory, Coaching, relationship management
- Mindset Attitude and culture
- Extroverted, Positive Attitude Growth Mindset and Professionalism, Customer-centricity
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors Degree/HND |
| Years Experience | 5 |
Job Brief: We are searching for a Product manager for a leading ISP/Telecoms company who will be able to take end to end ownership of the product of the business line and provide sales support. Key Re...
Key Responsibilities:
Talent Sourcing and Management
- Develops and implements effective recruitment strategies to attract top talent.
- Manages the entire recruitment process, from job posting to onboarding.
- Builds and maintains relationships with hiring managers, candidates, and external partners.
- Ensures compliance with labour laws and regulations.
- Designs, develops, and delivers training programs to enhance employee skills and knowledge.
- Conducts needs assessments to identify training gaps and opportunities.
- Evaluates the effectiveness of training programs and make recommendations for improvement.
- Manages the company's learning management system (LMS).
- Develops and implements talent management strategies to retain and develop employees.
- Creates and manages succession plans to ensure continuity in key roles.
- Collaborates with line managers to develop and implement performance improvement plans.
- Analyzes HR data to inform talent management decisions.
- Bachelor's degree in HR, Business, or a related field.
- 5+ years on hand experience in HR, talent acquisition, and learning and development.
- Proven track record of success in recruitment, talent management, and learning and development.
- Excellent communication, interpersonal, and human management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Experience with HRIS systems and LMS platforms.
- Adequate knowledge of labour laws and regulations.
- Experience in a fast-paced, dynamic environment, preferably manufacturing (FMCG)
Job Features
| Job Category | Human Resources |
| Minimum Qualification | Bachelors Degree |
| Years Experience | 5 |
| Reporting Line | HR Manager |
Key Responsibilities: Talent Sourcing and Management Develops and implements effective recruitment strategies to attract top talent. Manages the entire recruitment process, from job posting to onboard...
Job Summary & Purpose: Proactively grow our AWS/GCP technology consulting and services pipeline and sales, work with our company and AWS/GCP account teams to proactively originate, shape and close opportunities involving AWS/GCP technologies. Build close relationships with clients, the broader organisation’s team and with AWS/GCP. Manage a team of cloud sales specialists and guide the wider cross-functional team. You will be adept at delivering growth with enterprises and startups who are making their initial IT decisions. Establish and maintain relationships within key customers, driving innovation and capabilities for enterprises, small & medium enterprises and startups. Develop opportunity pipelines, evangelizing cloud (AWS/GCP) computing and driving revenue and user adoption.
Lead a team who influences customers to leverage Cloud (AWS/GCP) to power their business and technology outcomes.
Job Responsibility:
- Accelerate adoption of AWS/GCP Cloud Technologies
- Maintain a robust sales pipeline.
- Develop and executive a comprehensive sales plan.
- Derive revenue and market share in West Africa.
- Meet or exceed quarterly revenue target.
- Develop relationships with key buyers and decision makers at new or existing clients.
- Develop Long-term strategic relationships with key corporate, small and medium enterprises and startup accounts.
- Effectively engage with the clients at all levels, to maintain their continued support for the company and AWS.
- Lead the deal-including qualification, shaping, defining, win strategy, charting power map, etc.
- Engage early to influence the client’s selection process and evaluation criteria.
- Interaction with executive and senior management levels at a client and /or within the organisation and AWS/GCP, involving negotiating or influencing sales strategy.
- Working with clients account leads and industry leads to understand the context to develop compelling value propositions to take the client.
- Lead the overall solutions shaping using your knowledge of the AWS/GCP platform, bringing together the company &AWS/GCP specialist as required to compliment the overall solution.
- Manage the opportunity from sales pursuit, facilitate negotiations and closing activities.
- A technical background in engineering or computer science. Ideally AWS certification at practitioner level.
- I6+ years of technology related sales.
- 10+ years of sales management experience.
- Experience of leading, winning, negotiating and closing technology sales pursuits in the cloud, infrastructure, and applications space, ideally using AWS/GCP or other cloud technologies.
- Originating sales and relationships with clients at all levels, including C-suite, both at established and emerging clients.
- An understanding of the Nigeria, Ghana, Kenya and the West Africa Cloud competitive landscape.
- Proven track record of building and managing successful technology sales teams.
- Deep insights into enterprise technology sales ecosystem in West Africa, main stakeholders and trends.
- Previous technology sales expertise at a Nigerian channel partner company.
- Analytical Skills
- Excellent Leadership, organizational and communication skills
- Ability to work independently and successfully as part of a team.
- Ability to assess complex problems and create solutions that are market competitive.
- Track record of establishing new client relationships and developing long-term recurring relationships both with clients and in the broader technology vendor alliance ecosystem.
- Able to initiate and drive change
Job Features
| Job Category | Sales and Marketing |
| Minimum Qualification | Bachelors Degree/MBA |
| Years Experience | 10 |
Job Summary & Purpose: Proactively grow our AWS/GCP technology consulting and services pipeline and sales, work with our company and AWS/GCP account teams to proactively originate, shape and close...
Job Brief: We seek a hands-on Chief Operating Officer (COO) with strong leadership skills to lead operations, optimize processes, and drive service delivery excellence in both markets. The COO will act as the key integrator between the CEO and the wider organization, ensuring that our teams, tools, and systems are efficient, productive, effective and align with the agency’s growth objectives.
Position Overview
As the COO, you will oversee the day-to-day operations of the company, managing the company’s P&L, systems, processes, service delivery, resource optimization, and client satisfaction. Reporting directly to the CEO, you will lead a team of senior leaders across operations, HR, Finance, strategy, digital, creative, and client management. You will be instrumental in implementing scalable systems, improving operational efficiencies, and driving profitability.
The ideal candidate will have extensive experience in creative and digital advertising agencies, preferably having worked their way up to an executive role. This trajectory helps develop a unique mix of business and management expertise, plus proficiency with our industry's practices, policies, and procedures.
Key Responsibilities
Operational Excellence
- Act as the integrator between the CEO and the rest of the company, setting and driving organizational vision, translating high-level strategy into actionable steps for growth, implementing organization-wide goal setting, human performance management, and annual operations planning
- Oversee operations, human resources, finance, and service delivery ensuring projects are completed on time, within budget, and to the highest quality standards.
- Implement tools and processes to standardize project management, time tracking, and employee utilization.
- Optimize resource allocation and utilization across creative and digital teams to improve efficiency.
- Monitor performance with time-tracking software, take corrective measures when necessary, and prepare detailed updates and forecasts
- Develop and enforce scalable operational processes that meet international standards.
- Analyze internal operations and identify areas for process enhancement
- Champion compliance with regulatory requirements, integrating them into workflows.
- Implement and maintain quality assurance practices to ensure consistent delivery excellence.
- Ensure compliance with business regulations in the Nigeria and UK markets, and take appropriate action when necessary
- Create a vendor management system for sourcing and onboarding freelancers, vendors, and suppliers globally.
- Develop procurement policies to streamline outsourcing and vendor relationships.
- Develop accurate templates and processes for scoping and pricing retainers and projects to ensure profitability.
- Analyze historical project data to refine cost estimates and resource planning.
- Champion the integration of technology tools into operations, creative, digital and other teams to enhance efficiency.
- Collaborate with the innovation and data teams to test, adopt, and scale new technologies.
- Ensure existing tools are fully leveraged while identifying and implementing additional solutions when required.
- Work closely with the CFO to monitor operational budgets, manage P&L, and ensure financial performance aligns with business objectives.
- Analyze financial performance data to identify and address inefficiencies or opportunities for growth.
- Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
- Lead and mentor directors to foster a culture of accountability, growth, and excellence.
- Promote Company’s core values: responsibility, innovation, owner mindset, growth orientation, excellence, and team spirit.
- Actively participate in talent development, ensuring the team is equipped to adapt to industry changes.
- Oversee high-level client relationships, stepping in to manage accounts when account directors are unavailable.
- Support the account management team in upselling services to existing clients when required.
- Build and maintain trusting relationships with clients
- Grow business volume with existing clients by delivering projects optimally, securing additional value-adding opportunities, and strengthening client relationships.
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Maintain a continuous line of communication with the CEO. Keep him informed of all critical issues.
- Represent the organization externally, as necessary
- Manage and cultivate existing relationships with partners, regulators, key suppliers, and other stakeholders to ensure effective project and program delivery and overall group performance.
- Five or more years of leadership experience in marketing agencies with both digital and creative expertise
- Proven experience in operational management, service delivery, and scaling teams in high-growth environments.
- Strong track record of implementing processes and systems to improve efficiency and profitability.
- Experience in consulting/ professional services and IT would be a distinct advantage
- Undergraduate degree in relevant discipline required. MBA or a similar advanced degree is highly desired
- Exceptional leadership and team management skills, with the ability to inspire and align cross-functional teams.
- Expertise in project management, resource optimization, and operational systems.
- Familiarity with tools and data-driven approaches to digital marketing, creative production, and agency operations.
- Financial acumen, with experience managing budgets, forecasting, and P&L oversight.
- Strong client relationship management skills, with a focus on service excellence.
- Proficiency in Technical tools in project management, analytics, and other tools that can drive digital marketing and data optimization will be an advantage. Excellent leadership skills, with steadfast resolve and personal integrity
- Solid grasp of data analysis and performance metrics
- Ability to diagnose problems quickly and foresee potential issues
- Results proven track record of exceeding goals and a bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen; the ability to balance the delivery of programs against the realities of a budget; and problem-solving, project management and creative resourcefulness
- Strategic Vision and ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan
- Capacity building – the ability to effectively build organization and staff capacity, develop an effective workforce, and the processes that ensure the organizational plan.
- Leadership and organizational exceptional capacity for managing and leading people; a team builder; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower effective leaders from the bottom up, lead from the top down
- Action-oriented – enjoys working hard and looks for challenges; proactive, able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary
- Entrepreneurial
- Innovative
- Strong written and verbal communication skills
- Mission-driven
- Strategic thinker
- Practical Doer
- Strong mentoring and creative problem-solving skills
- Collaborative
- Team leader
- Capacity building ability
- Action-oriented
- Strong interpersonal skills
- Strong presentation skills
- Salary: Competitive and commensurate with experience.
- Benefits: Flexible work environment, professional development opportunities, and the chance to shape the future of a dynamic, culturally-driven creative agency.
- Performance Incentives: Bonus structure tied to operational efficiency, profitability, and client satisfaction metrics.
Job Features
| Job Category | Consulting |
| Minimum Qualification | Bachelors Degree/MBA |
| Years Experience | 5 |
Job Brief: We seek a hands-on Chief Operating Officer (COO) with strong leadership skills to lead operations, optimize processes, and drive service delivery excellence in both markets. The COO will ac...
Job Summary & Purpose: Responsible for routine/shift operation and preventive, predictive maintenance of the Plant and process equipment, packaging machines, pumps, gear boxes and other machines.
Job Responsibilities:
- Ensure full compliance to all Safety regulation
- Operate, monitor, and troubleshoot cleaning process.
- Operate machine in accordance with the established standard operating procedure and speed targets.
- Accurately document work performed.
- Verify and ensure proper functioning of all components of the machines and auxiliary.
- Collaborate with Maintenance Technician to resolve all machine-related problems.
- Carry out recommended maintenance as per checklist to ensure equipment reliability.
- Ensure material wastages from machine are kept at minimum acceptable level.
- Promptly report all malfunctions and constraints to the Shift Executive.
- Assist in cross-training team members as assigned.
- Ensure acceptable level of cleanliness in immediate work area in line with Good House-keeping practice.
- Apply all company provided protective wears and gadgets and comply with all Health and Safety rules.
- Avoid cross contamination of products due to unhygienic state of equipment.
- Implement change-over programs as per production schedule.
- Ensure compliance with Quality and GMP Standards.
- OND in Engineering related Discipline
- 4 – 6 years post NYSC work experience OR
- HND/BSc in engineering related discipline
- 2 – 3 years post NYSC work experience
- Must be detail oriented.
- Ability to work shift rotation & extended work hours.
- High level of drive and initiative.
- Excellent ownership mindset.
- Good communication & interpersonal skills.
- Basic Equipment Care
- Good knowledge in operating high-speed equipment.
- Proven experience to ensure machine reliability.
- Ability to train others.
- Knowledge of Lean Manufacturing methodologies.
- Basic Knowledge of Machine Operations.
- Strong technical and analytical skills.
- Able to think out of the box
- Organizational & Prioritization skills
- Detail orientation.
- Effective communication and Time Management skills.
- Physical and mental alertness
Job Features
| Job Category | Engineering, Technical |
| Minimum Qualification | Bachelors Degree/HND/OND |
| Years Experience | 4 |
Job Summary & Purpose: Responsible for routine/shift operation and preventive, predictive maintenance of the Plant and process equipment, packaging machines, pumps, gear boxes and other machines. ...
Position Summary: - As a Sales Executive for the automobile company your primary focus is generating revenue from the sale of commercial vehicles, light and heavy-duty vehicles by contacting and following up with clients.
Tasks & Responsibilities:
· Generating sales revenue from the sale of commercial vehicles, light and heavy-duty vehicles
· Generating new leads and following up with existing customers to boost/increase sales as well as product awareness.
· Work closely with the National Sales Manager as well as your Branch Manager to achieve monthly and annual sales targets.
· Ensure customer satisfaction by addressing inquiries, concerns, and issues promptly and professionally.
· Understanding and anticipating customer needs, preferences, and budgets
Experience & Qualifications:
· Bachelor's degree in Business Management or related field
· Proven sales experience of commercial vehicles, Light and Heavy-duty trucks.
· Strong understanding of the automotive industry and market dynamics
· Strong product knowledge and passion for automobiles.
· Results-driven with a track record of meeting or exceeding sales targets
· Experience in pickup &/or commercial vehicle segment with corporates & fleets.
· The candidate must have min 3 years of strong Field sales experience.
Demand on the Job: Ideal candidates should have experience in companies like: Elizade: JAC/Jetour, Toyota, Suzuki / Mitsubishi/Fuso, Stallion: Honda/Hyundai/Nissan, Kewalram: Foton/Isuzu etc.
Job Features
| Job Category | Sales and Marketing |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
| Minimum Grade | 2.1 |
Position Summary: – As a Sales Executive for the automobile company your primary focus is generating revenue from the sale of commercial vehicles, light and heavy-duty vehicles by contacting and...
Key responsibilities:
Assist in developing, designing & implement workflows for infrastructure configuration, back
–up & management.
Lead architecture initiative from inception to completion
Introduce new networking technologies or improve existing technologies to add value to existing
services & capabilities.
Develop solutions that drive the success of our network.
Participate in developing policies, procedures and technical reports.
Leverage networking tools to identify & mitigate networks anomalies.
Ensure stable & reliable ISP network services.
Monitors the network performance on daily basis.
Handles & coordinates network trouble shooting & fault analysis.
Coordinates Trouble Ticket generation & swift responses.
Coordinates escalation matrix & solution management.
Manages deployment & maintenance of network monitoring, analysis & reporting tools.
Coordinates configuration processes on the hardware.
Manages installation of network hardware & software.
Provide technical guidance and leadership to Technical Support Team in interpreting and
reacting to networks issues/events.
Contribute to design & enhancement of the Company datacentre infrastructures.
Manages outages bridges, compose detailed shift and outage reports to Management.
Review new technologies and keep the company at the forefront of developments in Network
Engineering.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account set and network configuration.
Talk Clients through a series of actions, either via phone, email or chat, until they have solve a
technical issue.
Provide prompt and accurate feedback to Customers.
Any other Tasks assigned to you by the Management.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 5 |
| Minimum Grade | 2.1 |
Key responsibilities: Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management. Lead architecture initiative from incepti...
Key Responsibilities
Planning and executing network projects such as upgrades, expansions, migrations and
integration.
Monitor and troubleshoot network performance, availability and security issues while
ensuring compliance with SLAs.
Manage and supervise a team of network engineers, technicians and administrators
while providing guidance and training
Coordinate with other IT Managers, vendors and stakeholders to align network
strategies and business needs.
You are to develop and enforce network policies and standards while ensuring
adherence to industry regulations and best policies.
They recommend network technologies to improve efficiency, reliability and scalability.
Contribute to design and enhancement of the company’s data center infrastructures.
Manages outages bridges, compose detailed shift and outage reports to Management.
Review new technologies and keep the company at the forefront of developments in
Network Engineering.
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account set and network
configuration.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 5 |
| Minimum Grade | 2.1 |
Key Responsibilities Planning and executing network projects such as upgrades, expansions, migrations and integration. Monitor and troubleshoot network performance, availability and security i...
Job Description:
Provide technical support service via phone, email, and other channels as required to clients.
Providing primary backup for networks should they fail
Ensuring the effective administration of a new business network
Performing troubleshooting on all programs when required
Preparing post-mortem reports and performing trend analysis when there are system failures
Developing proposals and helping to finalize opportunities that reduce expenses
Developing and maintaining all of the comprehensive paperwork associated with the
implemented network
Assisting other departments when it comes to localized issues
Coordinating with various different departments to help develop a Linux network design that
runs smoothly
Managing all of the technical network resources for both projects and the business as a whole
Assisting and providing consultancy services to clients (should it be required)
Supervising and ensuring there is an optimal level of technical backup at all times
Administering and ensuring project completion
standard procedures for proper escalation of unresolved issues to the appropriate internal
teams.
Proper vendor engagement and providing prompt and accurate feedback to customers.
Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in
a professional manner using the available Customer Relationship
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 5 |
| Minimum Grade | 2.1 |
Job Description: Provide technical support service via phone, email, and other channels as required to clients. Providing primary backup for networks should they fail Ensuring the effectiv...
Key Responsibilities
Collaborate with CEO in setting and driving organizational vision, operations strategy,
and hiring levels
Translate strategy into actionable steps for growth, implementing organization-wide
goal setting, performance management, and annual operations planning
Oversee company operations and employee productivity, building a highly inclusive
culture that ensures team members can thrive and that organizational goals are met
Ensure effective recruiting, onboarding, professional development, performance
management, and retention
Ensure compliance with national and local business regulations, and take appropriate
action when necessary
Analyze internal operations and identify areas for process enhancement
Implement business strategies and plans that align with the short- and long-term
objectives developed in tandem with CEO
Oversee operations, HR, and accounting, and partner with CEO in sales management so
that sufficient investment capital can be budgeted for near-term growth targets
Manage capital investments and expenses aggressively to ensure that the company
achieves investor targets for growth and profitability
Monitor performance with tracking software and take corrective measures when
necessary, and prepare detailed updates and forecasts
Build and maintain trusting relationships with key customers, clients, partners, and
stakeholders
Maintain continues line of communication, keeping the MD informed of all critical
issues.
Represent the organization externally, as necessary
Manage and cultivate existing relationships with clients, partners, regulators, key
suppliers and other stakeholders to ensure effective project and program delivery and
overall group performance.
Grow business volume with existing clients by delivering projects optimally, securing
additional value adding opportunities, and strengthening client relationships.
Job Features
| Job Category | Consulting |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
| Minimum Grade | 2.1 |
Key Responsibilities Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels Translate strategy into actionable steps for growth, implementing...
Key Responsibilities:
Installation and Configuration:
· Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
· Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
· Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
· Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
· Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
· Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
· Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
· Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
Customer Service and Communication:
· Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
· Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
· Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
· Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
· Ensure installations are completed according to company standards, policies, and regulatory requirements.
· Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
· Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
| Minimum Grade | 2.1 |
Key Responsibilities: Installation and Configuration: · Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking eq...
Duties and Responsibilities
Provide technical support for Corporate clients.
Design, implement and support IT, Security and Network Solutions for corporate clients.
Personal Responsibilities:
Report to the Head of Department.
Responsible for all assigned equipment to his team.
Should maintain a high level of personal responsibility in order to be an example to his colleagues.
Abide and apply the rules and regulations of the department and the company as a whole.
Responsible for achieving any assignment given by his Manager
Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
· Keeps himself up-to-date with the technologies required by companies.
High ability and readiness for any urgent intervention at client sites to meet SLAs.
Technical Skills:
· Good knowledge in Routing and Switching.
Good knowledge VLAN, Trunks and VPN networks.
Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
Good Knowledge in Servers OS: Windows and Linux
· Good knowledge in Microsoft Active Directory and Exchange.
Very Good knowledge in IP Subnets.
· Knowledge in Virtualization.
· Ability to design topologies and provide consultancy for corporate customers.
· Ability to assess and troubleshoot networks, systems and IT Security.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
| Minimum Grade | 2.1 |
Duties and Responsibilities Provide technical support for Corporate clients. Design, implement and support IT, Security and Network Solutions for corporate clients. Personal Responsibilities: Report t...
Responsibilities:
· Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
· Take ownership to ensure that all problems are resolved in a timely and efficient manner.
· Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
· Perform general “system administration” tasks on all elements of the network.
· Perform documented network configuration procedures.
· Pro‐actively monitor network and system performance.
· Analyze traffic data and trends and escalate areas of concern to officer on duty.
· Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
· Provide scheduled and on‐demand traffic analysis reports.
· Maintains inventory of equipment acquisitions, installations, designs, and modifications.
· Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
· Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
· Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
· Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
· Optimizes Company’s network performance and clients service delivery meeting.
· QOC metrics per client SLA’s.
· Employees will be required to follow any other job‐related instructions to perform.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
| Minimum Grade | 2.1 |
Responsibilities: · Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. · Take ...
Key Responsibilities:
Performance Monitoring:
· Continuously monitor the performance of the FOC department.
· Ensure coordinators follow departmental procedures and policies.
· Identify and report any deviations from established standards.
Reporting:
· Prepare and submit daily performance reports for the head of the department.
· Include detailed analysis of team performance and individual engineer performance.
Ticket Management:
· Track and catch delays in updating tickets by coordinators.
· Ensure timely and accurate ticket updates to reflect the current status of field operations.
Team Performance:
· Collaborate with coordinators to identify engineers who are not performing well on-site.
· Provide feedback and recommendations for performance improvement.
Case Investigation:
· Investigate escalated cases thoroughly to determine the root cause of issues.
· Document findings and propose solutions to prevent future occurrences.
Training and Development:
· Prepare regular training sessions for the FOC team.
· Identify weaknesses in team performance and develop training programs to address them.
· Ensure the team is up-to-date with the latest procedures, policies, and technologies.
Compliance and Improvement:
· Ensure compliance with all FOC policies and procedures.
· Recommend process improvements to enhance the efficiency and effectiveness of field operations.
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
| Minimum Grade | 2.1 |
Key Responsibilities: Performance Monitoring: · Continuously monitor the performance of the FOC department. · Ensure coordinators follow departmental procedures and policies. · Identify and report ...