OPERATIONS/SUPPORT ENGINEER ( DevOps)

Job summary: The SE participates in technical research and development to enable a continuous improvement/innovation within the ERS environment.

Key Accountabilities:

• The SE ensures the ERS software systems, hardware systems and related processes/procedures adhere to organizational values.

• The SE assists project teams with technical inputs and issues during the Initiation, Planning and Execution phases of project life-cycle. These activities include R & D within the project life-cycle, technical analysis, implementing, testing and rolling-out the ERS solutions.

• The SE participates in the smooth software transition between development phase and production operation.

• The SE is accountable for the following systems: Azure, AWS platforms, Active Directory, Infrastructure Platforms, ERP, Linux, Redhat

Responsibilities:

Implementation and Provisioning

• Install new / upgrade existing ERS servers and configure hardware, peripherals, services settings, storage. Networks , databases, etc in accordance with standards and projects / operations requirements.

• Conduct integrations with Subsidiary’s platforms

• Maintain and improve installation and configuration procedures.

• Contribute to maintain systems standards.

• Research and recommend innovative and when possible automated approaches for Systems deployment.

Operations and Support

• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems, reviewing application logs, verifying completion of daily jobs such as backups.

• Perform daily backups and regular archiving and purging if necessary.

• Perform Level II, III support per requests from various stakeholders. Investigate and troubleshoot incidents reported.

• Repair and recover from application failures.

• Coordinate and communicate with impacted stakeholders.

Maintenance

• Apply patches and upgrades in accordance with Change Management processes in place.

• Maintain configurations, monitoring tool, capacity planning tool, and other procedures.

• Perform periodic performance audit and reporting to improve capacity planning.

• Perform continuous performance tuning and optimizations.

Academic Qualification: Bachelor degree with a technical major (Computer Science, Engineering, Maths, Physics).

Professional Qualification: System Administration / System Engineering Certification in Unix / Linux/ AWS/Azure

Experience: 5 to 6 years of experience in administering production systems.

Key Skills & Competencies:

• Problem Solving / Decision Making – The position deals with a variety of problems and the SE should be able to decide which solution is the best.

• Ability to work under pressure.

• Responsibility for training if necessary and knowledge sharing withing the work unit.

• Experience in Cloud services like AWS & Azure

• Communications / interpersonal – ability to interpret and discuss information with others, involving terminologies and concepts that are not familiar to all.