Compliance & Internal Control Officer (Females)

Job Summary: Review all internal processes, systems and policies and provide guidance on compliance matters; make recommendations to ensure the risk to the business is minimized with a view to delivering improvements by advising, coaching and facilitating in order not to undermine the responsibility of management.

Main Duties

• Technical support Call Monitoring
• Ticket monitoring
• People and process audit(annual)
• performance review (quarterly)

Job Description

• Interpret, build upon, and comply with company quality assurance standards
• Regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Reports risk, compliance violations and internal controls deficiencies identified directly to the Internal Control & Compliance Manager and provides recommendations for improving the organization’s operations.
• Ensure all employees are educated on the latest regulations and processes.
• Revise procedures, reports etc. periodically to identify areas needing change
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training
• Communicate written policies and procedures across the organization
• Document compliance activities
• All other duties as requested by the GM

SKILLS AND ATTRIBUTES:

• Ability to get result and meet deadlines
• Quality Assurance and analytical oriented
• Acute Listening and other Communication Skills
• High level of attention to detail
• Strong interpersonal skills
• Analytical, problem-solving and decision-making skills

Qualifications

• University degree completed in relevant field.
• Minimum experience of 2 years.
• Strong team player

• Good organizational and time management skills.
• Process Oriented.
• Efficient and can prioritize workload.
• Advanced level required on Excel Office
• Any ERP knowledge