Noc Engineer

Job Description:
• Perform general “system administration” tasks on all elements of the network
• Discover problem areas which could negatively impact system performance or customer
satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be
resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported
problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not
being met