Field Engineer

Installation and Configuration:
 Attending to customer premises to install and configure ISP services, including internet
connectivity, routers, modems, and other networking equipment.
 Follow installation guidelines, technical specifications, and company procedures to ensure
accurate setup and connectivity.
 Test and verify the performance of installed services to ensure they meet the desired speed,
reliability, and quality standards.
 Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
 Diagnose and resolve technical issues related to network connectivity, equipment malfunction,
or service disruptions.
 Respond to customer complaints or service requests in a timely manner and provide effective
solutions to address their concerns.
 Collaborate with internal teams, such as coordinators, network operations and support, to
escalate and resolve complex issues when necessary.
 Maintain detailed documentation of customer interactions, service requests, and problem
resolutions.
Customer Service and Communication:
 Interact professionally and courteously with customers, ensuring a positive customer experience
during the installation process.
 Communicate technical information to customers in a clear and understandable manner,
addressing any questions or concerns they may have.
 Provide recommendations for improving network performance, equipment upgrades, or
additional services based on customer requirements and industry best practices.
 Collaborate with sales teams or account managers to gather customer feedback and identify
opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
 Ensure installations are completed according to company standards, policies, and regulatory
requirements.
 Perform regular audits and quality checks on installed services to identify any deficiencies and
implement corrective actions.
 Stay updated with industry trends, emerging technologies, and best practices related to ISP
installations to enhance service delivery and customer satisfaction.
Qualification and Skills:
 High school diploma or equivalent; technical certifications or degree in a related field is a plus.
 Proven experience in network installations, preferably within an ISP or telecommunications
environment.
 Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches,
modems, and cabling.
 Proficiency in troubleshooting network connectivity issues and resolving technical problems.
 Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic
tools.
 Excellent communication and customer service skills to interact effectively with customers and
internal teams.
 Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
 Valid driver’s license and willingness to travel to customer sites as required.
 Physical ability to lift and move networking equipment during installations