Essential Duties:
- Ensure compliance and smooth functioning of the Group Internal Control Standards within the various entities in Nigeria.
- Conduct self-assessment of the main Internal Control and Management standards defined in the PACI Guide.
- Identify existing and potential risks that the Business Units Operating in Nigeria face and develops solutions to prevent re-occurrence.
- Develop audit plan with Finance Director that include risk management & Control, Financial reliability & compliance with regulations.
- Ensure compliance and respect of the internal Control and management standards defined by Group.
- Prepare reports following audits and assignments that reflect audit result and documents processes.
- Analyze and reconcile the Degonte claims with files vis-a~-vis information in incadea and follow –up to ensure the claims are timely settled.
- Review manufacturer warranty reconciliations. Balance sheet reconciliation and analyse job cards.
- Check fuel consumption (Vehicles, sites, houses) and tracking the vehicles.
- Recommend internal Control actions to reinforce compliance with PACI rules.
- Share management best practices in the BU’s
- Report in a timely manner the information collected and stay tuned with updates related to good practices and Group instructions.
- Provide training on policies and controls from time-to-time within the BU and the Group.
- Supervise stock –takes on monthly and annual basis for Vehicles, Trucks,Machines, Parts, Fixed Assets inventory & Spare parts.
- Investigate and explain the discrepancies identified during the stock takes and get Management approval.
- Any other tasks as may be assigned from time to time by Finance Director.
- Good knowledge of Tracking hardware and software
- Excellent knowledge of MSOffice Packages and IT System.
- Excellent communication and presentation skills
- Strong work ethic with good interpersonal skills
- Agility
- Performance
- Proactive and Passionate
- Detail-Oriented
- Integrity and Agility
- Team Player
Job Features
| Minimum Qualification | Bachelors Degree |
| Years Experience | 2 |
Essential Duties: Ensure compliance and smooth functioning of the Group Internal Control Standards within the various entities in Nigeria. Conduct self-assessment of the main Internal Control and Mana...
Key Role: Responsible for managing Agile/Scrum methodology and multiple-sprint release span thereby creating an environment in which the software team(s) can execute
Responsibilities:
- Provide project status to managers and key stakeholders
- Utilize project management methods, standards, and project integration to coordinate all internal and external resources required to complete assigned projects.
- Develop project plans based on specifications provided by the Program manager and manage effective execution of the initiatives
- Participate in identifying projects costs, resource allocation, project schedule changes and issue
- Source for alternate solutions for issues and escalate issues when necessary
- Manage agile/scrum boards, participate in backlog maintenance and grooming and other core scum tasks
- Keep Scrum process running
- Ensure a proper power balance between project office, team, and management
- Ensure team members are focused on the current Sprint in order to achieve the set Sprint goals
- Detect hidden problems and strives to solve them
- Solve impediments
- Encourage and help to achieve transparency
- Support team building and team development by utilizing the abilities and skills of individuals, and fostering a Feedback culture
- Provide timely and concise communications to functional leadership regarding project status and pending issues
- Analyse processes and make recommendations for optimizing resources and product delivery.
- Ensures all scrum meetings takes place.
- Bachelor’s degree in computer Science or related field
- Master in computer science or related discipline is required is an added advantage
- Certified Scrum Master with a minimum of 5 years of experience utilizing Agile Scrum methodologies
- Knowledge and/or experience using successful Agile techniques and tools e.g. User Stories, JIRA, Trello, Azure Devops (VSO)
- Ability to manage Agile boards, participate in backlog maintenance and grooming and other core scrum tasks
- General software development experience.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Key Role: Responsible for managing Agile/Scrum methodology and multiple-sprint release span thereby creating an environment in which the software team(s) can execute Responsibilities: Provide projec...
Responsibilities:
- Analyze Device and Classify Areas for Enhancement
- Design new Wireless Networks RF Plans
- Ensure Regulatory Standards are met
- Problem-solving and troubleshooting
- Fixed Wireless Network Planning and optimization
- Capacity Dimensioning and Design
- Interference Analysis
- Ensure the best QOS delivered for the last mile end user
- Perform routine audits of network parameters and recommend remedial action where necessary
- Handle and monitor the performance of new upgrades on the network
- Enhance the Performance of Present Wireless Networks
- Have the ability to work in a team and Prioritize workload
- Report directly to RF Manager
- BSc / HND in Computer engineering/Telecommunications
- 2+ years’ experience as network engineer preferable in an ISP/Telco environment.
- Strong communications skills both written and verbal.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work well in an international, multi-cultural, and high pressure technical environment.
- Technical experience in a telecommunications or network operations environment.
- Very Good understanding of wireless communications Technology
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors Degree/HND |
| Years Experience | 2 |
Responsibilities: Analyze Device and Classify Areas for Enhancement Design new Wireless Networks RF Plans Ensure Regulatory Standards are met Problem-solving and troubleshooting Fixed Wireless Network...
Job Summary/Purpose: Product Designer is an integral part of our product development process. We believe our designer should be driving decisions using the data they gather from research activities, analytics, and product experimentation. We’re looking for a Product Designer who is enthusiastic about solving complex problems and who will push boundaries, influence strategy, and have a strong impact on product execution and quality.
You'll get your hands dirty in all steps of product discovery and delivery. You'll be part of the whole product lifecycle, working closely with product managers, engineers and customers to bring amazing ideas to life.
Key Accountabilities for Product Designer
- As a Product Designer, your primary responsibility is to ensure we are designing an inspiring product people love – one that drives customer and business success. You will focus on research activities to understand the needs of our target segment, prototyping, testing, iterating on solutions, and partnering with engineering to ship experiments.
- Whilst we don’t expect everyone to be an expert at everything, a willingness to dive into the unknown and tackle design challenges at any stage – discovery, solutions, or production – is essential to succeeding as a designer.
- Leading designs to deliver high impact, inspiring design work that is driven by the needs of the customer in mind
- Partnering with Product Management, Engineering, and Marketing to build and deliver on product roadmaps, iteratively, and with an experimental mindset
- Explore and communicate design concepts for digital products through artifacts like user flows, wireframes, prototypes.
- Validate and iterate design concepts by running experiments, measuring usability, considering market analysis and balance against technical constraints/opportunities.
- Use prototyping tools to convey product or service concept, interaction, movement and functionality.
- Engage customers, stakeholders and your team to ensure your proposed design fits business goals and technical constraints in addition to user needs.
- 3+ years’ experience in designing exceptional consumer products across mobile and web
- Experience of all stages of the design process, from initial discovery, co-creation workshops, ideation and concept development through to user research, prototyping and the final delivery of designs.
- Experience with prototyping as a means to explore and convey design solutions.
- Deep knowledge of Figma, particularly components, libraries, auto layout, and plugins.
- Interest in user experience, prototyping, personas, behavioural economics, and/or ethnographic research.
- You have extensive knowledge of UX design processes and methodologies
- Experience partnering with Product Managers to develop the strategy and rationale for features
- You are a systemic thinker and can demonstrate the ability to translate complex problems into simple and intuitive user experiences
- Experience with planning and conducting exploratory user research and usability testing
- Excellent communication skills: you can communicate research findings, complex conceptual ideas, and design decisions succinctly and effectively across different audiences
- Be part of a dynamic, driven team, with strong career progression and the opportunity to grow with the business. A startup atmosphere with flat hierarchies – meaning you’ll be expected, and encouraged, to contribute your ideas.
- A collaborative working culture with regular brainstorms, stand-ups and inter-departmental gatherings.
- A great company culture with regular social activities.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Summary/Purpose: Product Designer is an integral part of our product development process. We believe our designer should be driving decisions using the data they gather from research activities, a...
Job Objective: Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
Responsibilities:
- Perform general “system administration” tasks on all elements of the network.
- Discover problem areas which could negatively impact system performance or customer satisfaction
- Pro‐actively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to the network design authority.
- Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Manage problem resolution using network monitoring/management tools
- Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.
- Strong communications skills both written and verbal.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work well in an international, multi-cultural, and high-pressure technical environment.
- Technical experience in a telecommunications or network operations environment.
- Very Good understanding of wireless communications Technology
- Cisco CCNA/CCNP certification.
- Interested candidates must be able to work on a 24/7 shift Rotation
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 2 |
Job Objective: Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident r...
Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.
Responsibilities:
- Supervise Company’s Monitoring Team (NMC Operators 24/7)
- Train and provide technical guidance for the monitoring team.
- Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
- Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
- Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
- Supervise and act on all communications with all concerned departments on service outage or degradation of services.
- Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
- Responsible to prepare the schedule of NMC Team.
- Provide Daily Report to NMC Manager/HOD.
- Report Directly to NMC Manager/HOD.
- Strong communications skills both written and verbal.
- Very Good understanding of wireless and Fiber Technologies
- Interested candidates must be able to work on a 24/7 shift Rotation
- Practical, accurate and precise.
- Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
- Experience of network management.
- Ability to prioritize effectively and work with a sense of urgency
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 5 |
Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service ...
Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.
Responsibilities:
- Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
- Take ownership to ensure that all problems are resolved in a timely and efficient manner.
- Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
- Perform general “system administration” tasks on all elements of the network.
- Perform documented network configuration procedures.
- Pro‐actively monitor network and system performance.
- Analyze traffic data and trends and escalate areas of concern to officer on duty.
- Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
- Provide scheduled and on‐demand traffic analysis reports.
- Maintains inventory of equipment acquisitions, installations, designs, and modifications.
- Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
- Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
- Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
- Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
- Optimizes Company’s network performance and clients service delivery meeting.
- QOC metrics per client SLA’s.
- Employees will be required to follow any other job‐related instructions to perform.
- Self‐motivated and capable of working in a cross‐functional team.
- Clear written and verbal communication skills, good telephone manner.
- Practical, accurate and precise.
- Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
- Experience of network management.
- Good knowledge of networking equipment administration.
- Cisco CCNA/CCNP certification.
- Confident in MS office applications (particularly Excel).
- Able to work on a 24/7 shift Rotation and available for weekend/public holiday
- Ability to efficiently and effectively perform the technical requirements
- Solid troubleshooting, problem solving, and analytical skills
- Ability to prioritize effectively and work with a sense of urgency
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service ...
Job Objectives: To support GM Treasury in discharging all key Treasury initiatives and contribute to the further development of the Group Treasury function.
Essential Duties:
- Oversee all issues relating to opening, transmitting, and payment of Letters of Credit Prepare and submit weekly/monthly/quarterly/yearly reports on trade obligations
- Ensure the analysis and measurement of FX Risk exposure
- Monitor trade charges to identify excess charges that can be claimed
- Ensure the preparation of cash flow forecasts for various BUs.
- Manage Bank Relationship and also maintains a register of bank contacts and internal/external clients
- Ensure the review of bank facility documents to establish that it meets Group Treasury rules and follows up with all parties to ensure they are executed
- Ensure the re-Calculation of Interest & other bank charges. Computes the re-calculation of all interest and charges monthly and advises subsidiaries where evidence of over-charge is identified
- Perform any other job-related duties that may be assigned by his/her direct manager
- A good knowledge of finance and accounting
- Good knowledge of international trade procedures and processes
- Knowledge of treasury software/tools
- Attention to detail and precision
- Good analytical (ability to analyse data) and organisational skills
- Good communication and interpersonal skills
- Good knowledge of MS Office Packages (Excel and Power-Point)
- Entrepreneurship
- Agility
- Performance
- Speaking honestly
- Be optimistic and bold
- Overcome stress
- Take medium & long-term goals on board
- Be a decision maker
- Success with the team
- Be a role model and respectful
Job Features
| Job Category | Accountant |
| Minimum Qualification | Bachelors Degree |
| Years Experience | 1 |
Job Objectives: To support GM Treasury in discharging all key Treasury initiatives and contribute to the further development of the Group Treasury function. Essential Duties: Oversee all issues relati...
Role in Summary:
As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers. Ensure total customer satisfaction for the Company clients at all time.
Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.
Main Duties:
- Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
- Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
- Develop solutions that drive the success of our network.
- Participate in developing policies, procedures and technical reports.
- Leverage networking tools to identify & mitigate networks anomalies.
- Monitors the network performance on daily basis.
- Handles & coordinates network trouble shooting & fault analysis.
- Coordinates Trouble Ticket generation & swift responses.
- Coordinates escalation matrix & solution management.
- Manages deployment & maintenance of network monitoring, analysis & reporting tools.
- Coordinates configuration processes on the hardware.
- Manages installation of network hardware & software.
- Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
- Contribute to design & enhancement of the Company datacentre infrastructures.
- Manages outages bridges, compose detailed shift and outage reports to Management.
- Review new technologies and keep the company at the forefront of developments in Network Engineering.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account set and network configuration.
- Any other Tasks assigned to you by the Management.
- A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
- An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
- A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
- Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.
- Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.
- Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
- Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
- Proper monitoring of Network.
- Low outages /down time NOT more than 6 HOURS per month recorded.
- Proactive maintenance of the Network & data centre infrastructures.
- Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
- High rate of Configuration and commissioning of minimum 10 Links per day.
- High retention rate of Technical Support employees under supervision of Network Engineer.
- Excellent customer relations.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Role in Summary: As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possi...
Location: Lagos
We are seeking for an experienced java developer to work with one or more of our engineering teams. This is an opportunity to become a part of a highly motivated and skilled team, which works on the cutting edge of technology and invents the future of payment solutions.
As a Java Developer you will work in a flexible team where you will be involved in Development and all aspects of configuration and to some aspect deployment of the Product that we delivers, the Product evolves quickly therefore you should be capable to process and sync with the changes quickly.
Experience/ Skills
Essential:
- Minimum 5 years’ experience in Java/J2EE in LINUX/ MAC OS Environments.
- Good knowledge of SQL queries optimization and indexes.
- Experience in some administrative/scripting languages (Perl, bash shell) will be a plus.
- Knowledge of J Unit.
- Experience in web technologies preferably Ajax.
- Experience in SOAP/XML.
- Experience in working with distributed teams.
- Experience with Maven, Bamboo, Stash (GIT).
- Java Certification.
- Agile development experience preferably Scrum.
- Experience of leading teams is a plus.
- Good communication skills in English.
- Self-driven and ability to make progress with minimal supervision.
- Attention to detail.
- Able to deal with the problem single handedly.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Location: Lagos We are seeking for an experienced java developer to work with one or more of our engineering teams. This is an opportunity to become a part of a highly motivated and skilled team, whic...
Job Purpose:
- Responsible for curating the structure of server-side information.
- Responsible for building the structure of a software application.
- Implement business logic, server scripts and APIs that will eventually be utilized by front-end developers and UX designers.
- Analyse existing system relationship and infrastructure and come up with optimal processes for running of mundane jobs and enhancing system capabilities
- Compile and analyse data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Collaborating with the front-end engineers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Conduct unit test(s) and integration test(s)
- Recording data and reporting it to proper parties, such as clients or leadership.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Taking lead on projects, as needed.
- C#, JavaScript, ASP .NET CORE.
- Database and cache (MsSQL)
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Purpose: Responsible for curating the structure of server-side information. Responsible for building the structure of a software application. Implement business logic, server scripts and APIs that...
Duties and Responsibilities
- Provide technical support for Corporate clients.
- Design, implement and support IT, Security and Network Solutions for corporate clients.
- Report to the Head of Department.
- Responsible for all assigned equipment to his team.
- Should maintain a high level of personal responsibility in order to be an example to his colleagues.
- Abide and apply the rules and regulations of the department and the company as a whole.
- Responsible for achieving any assignment given by his Manager
- Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
- Keeps himself up-to-date with the technologies required by companies
- High ability and readiness for any urgent intervention at client sites to meet SLAs.
- Good knowledge in Routing and Switching.
- Good knowledge VLAN, Trunks and VPN networks.
- Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
- Good Knowledge in Servers OS: Windows and Linux
- Good knowledge in Microsoft Active Directory and Exchange.
- Very Good knowledge in IP Subnets.
- Knowledge in Virtualization.
- Ability to design topologies and provide consultancy for corporate customers.
- Ability to assess and troubleshoot networks, systems and IT Security.
- BSC (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
- CCNA is a must.
- Sophos/Cyberoam certification is a must.
- Maintain a good communication and interaction with customers and colleagues.
- Team leadership (or team player).
- Communications skills, both verbal and written.
- Minimum of 2 Years of experience in deploying ICT infrastructures is mandatory.
- Hands on experience in Networks and Servers.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 2 |
Duties and Responsibilities Provide technical support for Corporate clients. Design, implement and support IT, Security and Network Solutions for corporate clients. Personal Responsibilities: Report t...
Key Role: To facilitate accurate financial reporting for management report, group reporting, and statutory financial statement.
Key Accountabilities:
- Review of general ledger accounts to ensure transactions are complete and captured in line with relevant financial reporting standards.
- Support month and year end close process.
- Adherence to monthly closing checklist and closing calendar.
- Timely completion of monthly management reports.
- Ensure accurate preparation and submission of HFM Reports to Group.
- Respond to financial reporting queries from the Group.
- Assist in the provision of financial analysis suitable for decision making.
- Assist in the preparation of annual budgets, forecasts and projections.
- Prepare the Annual Financial Statements.
- Assist in ensuring timely completions of External Audits. Respond to queries from auditors and ensure implementation of all recommendations raised during the audit.
- Provide ad-hoc analysis requests from the Finance Director.
- Good working experience with Microsoft office tools especially Microsoft excel and power point.
- Experience in preparation of statutory financial statements
- Strong technical accounting skills including a deep understanding of the International Financial Reporting Standards (IFRS) and its business application.
- Exceptional financial modelling skills.
- Exceptional analytical problem-solving skills.
- Strong presentation skills
- Attention to details
- Highly organized and efficient
- Big 4 audit firm experience highly desired.
Job Features
| Job Category | Accountant |
| Minimum Qualification | Bachelors |
| Years Experience | 1 |
Key Role: To facilitate accurate financial reporting for management report, group reporting, and statutory financial statement. Key Accountabilities: Review of general ledger accounts to ensure transa...
Responsibilities:
- Arrive to work, jobs on sites, and meetings on time and prepared.
- Carrying out site surveys.
- Visits and inspects sites regularly to see if any repair is required.
- Obtain information and ensure timely response to the network alarms/ NOC instructions
- Carry out diagnostic tests and coordinate with NOC in case of failure.
- Troubleshoots, identifies, and evaluates different options to solve the hitch.
- Rectify fault condition or escalate in case additional technical support in required.
- Reporting and documenting the status of the activity.
- Providing technical guidance to colleagues and other teams.
- Communicates daily activities and written reports.
- Perform any other duties assigned by the Manager
- BE / HND in engineering or other related Course.
- At least 2-3 years of experience in wireless telecommunications industry
- Quick learner motivated and dedicated to get the job done right.
- Prompt in emergency situations. Confidently and quickly handle the problem.
- Experience in testing, commissioning, integrating, supporting, fault analysis and diagnosis of Telecom products and systems.
- Good communication and organization skills.
- Work well with others at various level.
Job Features
| Minimum Qualification | Bachelors Degree |
| Years Experience | 2 |
Responsibilities: Arrive to work, jobs on sites, and meetings on time and prepared. Carrying out site surveys. Visits and inspects sites regularly to see if any repair is required. Obtain information ...
Job Summary: The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion. This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies.
Key Responsibilities:
Receive/Analyze/Assign Tickets:
- Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
- Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
- Review the details of each ticket to understand the issue, urgency, and required expertise.
- Categorize and prioritize tickets based on established criteria.
- Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
- Assign tickets to the selected field engineer and communicate assignment details.
- Maintain regular communication with field engineers to monitor the progress of assigned tickets.
- Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
- Address any issues or delays that may arise during the service process.
- Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
- Serve as a point of escalation for complex or unresolved technical problems.
- Collect detailed reports from field engineers upon the completion of each service ticket.
- Review reports to ensure accuracy, completeness, and adherence to company policies.
- Enter report details and any additional notes into the ticketing system.
- Update the status of each ticket to reflect current progress and completion.
- Distribute completed and verified reports to the relevant departments or stakeholders.
- Ensure timely and accurate communication of service outcomes.
- Degree: BSc / HND in Computer Engineering or Telecommunications
- Skills: Strong communication skills, both written and verbal
- Attributes: Independent problem solver with strong team orientation
- Decision Making: Capable of making solid, fact-based decisions under pressure
- Environment: Ability to work in a high-pressure technical environment
- Experience: Technical experience in telecommunication field operations
- Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
- Certifications: Cisco Certified Network Associate (CCNA) is a plus
- Office-based
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Summary: The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion. This role involves an...
Job Description
The Enterprise Sales Executive position is primarily responsible for revenue generation through strategic alliances with customers. The Enterprise Sales Executive will identify opportunities to increase sales and profitability, and has responsibilities directly related to making sales to include: meeting with customers at the customer’s site, communicating with customers via phone, email, and teleconference, providing subject matter expertise regarding technical issues; advising customers on suitability of products and solutions based on their technical needs, preparing proposals, presentations, pricing and contracts, developing strategic plans related to the customer and the proposed solution.
Job Requirements:
• BSc. /B.A Degree or its equivalent in related field.
• Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature.
• Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies.
• Ability to prospect for new potential sales, respond to and follow up sales enquiries.
• Minimum of 3 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST.
• Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources.
• Must have experience in the internet connectivity environment and a technical overview or background.
Job Features
| Job Category | Sales and Marketing |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Description The Enterprise Sales Executive position is primarily responsible for revenue generation through strategic alliances with customers. The Enterprise Sales Executive will identify opportu...
Job Summary: RF engineers, also known as radiofrequency engineers, design, deploy and optimize wireless communication systems. These electrical engineer specialists mainly work for cellular operators where they create network performance models, test the efficiency of existing networks, and ensure that regulatory standards are met.
Responsibilities:
- Analyze Device and Classify Areas for Enhancement
- Testing the performance of existing wireless networks.
- Analyzing RF broadcasting equipment and suggesting improvements.
- Using computer software to design RF installations for new wireless networks.
- Troubleshooting network issues.
- Conducting laboratory tests on RF equipment.
- Design new Wireless Networks RF Plans
- Ensure Regulatory Standards are met
- Problem-solving and troubleshooting
- Fixed Wireless Network Planning and optimization
- Capacity Dimensioning and Design
- Interference Analysis
- Ensure the best QOS delivered for the last mile end user
- Perform routine audits of network parameters and recommend remedial action where necessary
- Handle and monitor the performance of new upgrades on the network
- Enhance the Performance of Present Wireless Networks
- Have the ability to work in a team and Prioritize workload
- BSc / HND in Computer engineering/Telecommunications
- 2+ years’ experience as network engineer preferable in an ISP/Telco environment.
- Strong communications skills both written and verbal.
- Capable of making solid, fact-based decisions under pressure.
- Ability to work well in an international, multi-cultural, and high pressure technical environment.
- Technical experience in a telecommunications or network operations environment.
- Very Good understanding of wireless communications Technology
Job Features
| Job Category | Engineering |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Summary: RF engineers, also known as radiofrequency engineers, design, deploy and optimize wireless communication systems. These electrical engineer specialists mainly work for cellular operators ...
Job Summary: A software development lead plans, directs, and coordinates all activities related to writing software programs. He must be familiar with all the policies, procedures and technical issues related to software programming. The software development team lead is the “go to” man when it comes to software developers. He is also in charge of managing the activities of the software developing team of a company or specific project.
Responsibilities:
- Guide team development efforts towards successful project delivery.
- Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
- Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases.
- Develop, refine, and tune integrations between applications. Analyze and resolve technical and application problems.
- Minimum of 5-7years of experience
- Experience of people management and the ability to lead and influence others.
- Proven experience in leading and managing the delivery of system/software development projects in a structured environment.
- Experience in a variety of software development approaches and methodologies including Agile and Waterfall.
- Experience in the development of software using c#, .Net and SQL Server technologies.
- Excellent interpersonal, written and verbal communication skills
- Ability to envision and deliver software solutions that meet user needs and/or solve business problems.
- He must also be familiar with a variety of programming languages, codes and processes.
- He must possess exceptional troubleshooting skills and be able to assess quickly complex programming applications.
- Ability to set and manage priorities judiciously and carry out multiple tasks
- Strong facilitation and coaching skills
- Ability to motivate in a team-oriented, collaborative environment.
- Able to influence and drive projects to meet key milestones and overcome challenges
- Comfortable working without routine supervision.
- A desire to remain technically capable and an expert in current technologies
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 5 |
Job Summary: A software development lead plans, directs, and coordinates all activities related to writing software programs. He must be familiar with all the policies, procedures and technical issues...
Location: Lagos & Abuja
Role Objectives: The Enterprise Architect sets the direction and establishes the approach of an organization's operations, improves the IT infrastructure, and optimizes their business operations. The Enterprise Architect works to align and integrate the organization's strategy and programs with associated technology components.
Responsibilities:
Strategy & Planning:
- Evaluating internal functions, business development strategies, and IT processes and suggesting improvements.
- Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals.
- Suggesting ideas to reduce costs in IT and business leadership.
- Providing business architecture and systems processing guidance.
- Ensuring the efficiency, security, and support of the organization's goals.
- Creating methods for compliance architecture, such as data storage, metadata management, and change control.
- Determining and implementing build versus buy strategies, mentor personnel, and views of the overall business strategy.
- Supports all architectural disciplines and champions’ architectural initiatives.
- Reviews existing business processes and establishes metrics to improve business processes, as well as support of all architectural disciplines under their direction.
- Works on highly complex projects that require in-depth knowledge across multiple specialized architecture domains.
- Aligns architecture strategy with business goals.
- Defines, explains, and advocates technology strategy.
- Develops and communicates architectural policies, standards, guidelines, and procedures.
- Designs and implements short- and long-term strategic plans to ensure Interswitch’s infrastructure capacity meets existing and future requirements with regards to employee usage and application hosting
- Ensures the conceptual completeness of the technical solutions.
- Leads teams in developing technology plans.
- Provides strategic consultation to business and IT leaders.
- Lead adoption of the enterprise architecture framework adoption
- Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.
- Consults with project teams to fit projects to enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture.
- Develops a communication plan for architecture at the enterprise level.
- Directs the research and evaluation of emerging technology, industry, and market trends.
- Ensures recommendations are based on business relevance, appropriate timing, and deployment.
- Approves the tools and components used within the enterprise.
- Collaborates with project management and IT leaders to ensure progress towards architectural alignment with project goals and requirements.
- Drive architectural changes through incident management by proposing relevant changes while collaborating with the respective teams for deployment.
- Leads the change manager team towards continuous improvement of the change management process and ensuring the deployed changes are in line with business needs.
- Developing standards and frameworks towards aligning with business.
- Provide artifacts (information assets, application, and IT services) to be stored within EA for reuse.
- Review the enterprise alongside other architects to streamline processes and reuse resources.
- Minimum of 7years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
- Experience in working with multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
- TOGAF or Zachman certified
- Requires exposure to multiple, diverse technologies and processing environments.
- Knowledge of all components of holistic enterprise architecture, business re-engineering principles and processes, and basic knowledge of financial models and budgeting.
- Experience with cloud and container technology
- Proven leadership ability.
- Ability to set and manage priorities judiciously.
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Strong tactical skills.
- Ability to articulate ideas to both technical and non-technical addressees.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Analytical, evaluative, and problem-solving abilities.
- Exceptional service orientation.
- Ability to motivate in a team-oriented, collaborative environment.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 7 |
Location: Lagos & Abuja Role Objectives: The Enterprise Architect sets the direction and establishes the approach of an organization’s operations, improves the IT infrastructure, and optimiz...
Job Brief: Focused on data-driven projects, they collect, analyze, and interpret data to provide insights and support decision making
Responsibilities:
- Gather and process raw data at scale (Including writingscripts, Web scrapping, calling APIs, write SQL queries e.t.c
- Conduct deep dive into data trends and potential data irregularities using advance analytics and statistical methods.
- Develop, validate and maintain weighting methodologies, sampling techniques, outlier detection and statistical modeling for new and existing products.
- Analyze historic trends and construct a mathematical model for forecasting.
- Identify business insight, trends and opportunities base on your analysis.
- Experience in trend analysis, multivariate statistics, bias reduction, data aggregation techniques and automation.
- Domain expert in area such as Demography, Sampling, Statistical modeling, audience measurement and weighting.
- Proficient in Microsoft Excel, SPSS, R -Stata, tableau and other data visualization tools.
- Proficiency in Social Analytics tools such as Google Analytics, Omniture Sitecatalyst and Webtrekk.
Job Features
| Job Category | Data Science and Analysis |
| Minimum Qualification | Bachelors |
| Years Experience | 6 |
Job Brief: Focused on data-driven projects, they collect, analyze, and interpret data to provide insights and support decision making Responsibilities: Gather and process raw data at scale (Including ...
Role Objectives: A Credit Control Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow.
ESSENTIAL DUTIES:
- Reporting to the Credit control supervisor, the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
- Chasing up overdue payments via telephone and email and visits
- Invoicing
- Resolving customer Accounting queries and issues
- Setting credit limits
- Reconciliation of payments to customer’s accounts
- Solve problems regarding incorrect payments.
- Identifying clients that exceeded credit limits for disconnection.
- Highlighting problem customers to senior management
- WHT recovery and follow up.
- HND / B.Sc. or equivalent in relevant discipline
- A minimum of 3 years cognate experience in similar role
- The more common skills and attributes that are most needed for this role may include:
- Understanding of the end-to-end Accounts Receivable process
- Strong communication skills, both written and verbal
- Ability to build relationships with internal and external stakeholders, including Management
- Excellent organizational and time management skills
- Ability to prioritize and multitask
- High level of accuracy and attention to detail
- Tenacity and ability to have difficult conversations
- Willingness to escalate debt issues
- Intermediate computer software skills, including Excel and Accounting packages
Job Features
| Job Category | Business and Accounting |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Role Objectives: A Credit Control Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that ...
Job Purpose: We seek a dynamic professional who will act as a bridge between business stakeholders and technical teams to ensure that business needs are accurately understood and translated into functional and technical requirements. An individual who will leverage analytical skills to gather, analyze, interpret, and document business processes, products, services, and software data to provide actionable insights.
Key Responsibilities:
- Collaborate with business stakeholders to gather, document, and analyze business requirements, processes, and workflows.
- Work with technical teams to translate business requirements into technical specifications.
- Work closely with project managers, developers, and testers to ensure successful project delivery.
- Identify areas for process improvement and recommend solutions to enhance operational efficiency and effectiveness.
- Conduct requirement elicitation, analysis, provide insights and recommendations based on data analysis and feedback.
- Create comprehensive documentation including business requirements, functional specifications, user stories, use cases, and process diagrams.
- Design solutions to meet business needs.
- Manage stakeholder expectations and ensure alignment with project goals
- Manage projects to ensure timely delivery.
- Ensure quality assurance thorough testing and validation.
- Implement process improvements to optimize business operations
- Excellent communication, interpersonal, and collaboration skills.
- Ability to analyze complex business problems and identify solutions.
- Strong organizational, time management skills and proven documentation skills.
- Familiarity with data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
- Ability to work independently and as part of a team.
- Experience with agile and project management methodologies.
- Detail oriented, strong analytical and problem-solving skills.
- Proficiency with relevant communication, collaboration, and presentation tools.
- Ability to work effectively under pressure and meet deadlines.
- Strong understanding of business operations, processes, and systems.
- Ability to convey complex information in a clear and understandable manner.
- Proficiency in MS Office, Jira, Visio, Power BI, and business process modeling tools
- Bachelor’s degree in Business Administration, Economics, Computer Science, Information Technology, Statistics or a related field. Advanced degrees or certifications are preferred.
- Minimum of 4 years’ cognate experience in a similar role in the technology industry.
- CBAP or Scrum certification preferred.
- Domain knowledge in the oil and gas industry is an added advantage.
- Knowledge of SQL or other query languages is a plus
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health, dental, and vision coverage.
- Retirement savings plans with company matching contributions.
- Professional development opportunities to enhance your expertise and career growth.
- A supportive and inclusive work environment that values innovation and encourages creativity.
- Flexible work hours to promote work-life balance.
- Modern and well-equipped office space to facilitate productivity.
Job Features
| Job Category | Business and Accounting |
| Minimum Qualification | Bachelors |
| Years Experience | 4 |
Job Purpose: We seek a dynamic professional who will act as a bridge between business stakeholders and technical teams to ensure that business needs are accurately understood and translated into funct...
Job Summary As a Scrum Master, you will serve as a facilitator for the development team, you will engage in servant leadership & manage the Agile Process through guidance, coaching, and education, and removing impediments to progress. You would Support and educate the team, particularly with respect to refining and managing the product backlog, metrics useful to the company, processes that streamlines decision making, and communicating dependencies across teams. You will lead with understanding of Agile knowledge, what works best for the team given constraints, and know how to best adjust to maximize team's success Always learning & willing to experiment within what makes the most sense for the team at the time.
Key Accountabilities
- Facilitate daily scrum, Sprint planning, sprint demo and retrospective meetings
- Help Product Owner to prioritize product backlogs and make them ready for the next sprint Forecast the numbers of deliverables possible in a Sprint and a Release, which is based on evidence and reliable source
- Expert in estimation and planning. Must know how to create useful, reliable, and practical plans for software development projects
- Help overcome engineering or product management barriers and blockers
- Good coach in agile practices. Coach individuals and interactions over processes and tools
- Ensure all teams have clear guidelines / User stories & that test plans are in place. Monitor execution, communicate and coordinate across teams and team members.
- 4-5 years’ experience in a similar role in a project for a reputable organization
- Certified Scrum Master with excellent knowledge of the Scum framework, artifacts and techniques.
- UAT/Testing Experience
- Familiar with Jira Resource Boards, Dashboards, Filter creation, as well as familiar with Confluence.
- Understand the value of commitments to delivery made by a development team
- Understand incremental delivery and the value of metrics
- Understand backlog grooming, burn down metrics, velocity, and BDD driven Acceptance Criteria
- Experience as an software engineer is a plus
- Experience operating in an Agile Environment and with CI/CD pipeline driving DevOps best practices within development teams.
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 4 |
Job Summary As a Scrum Master, you will serve as a facilitator for the development team, you will engage in servant leadership & manage the Agile Process through guidance, coaching, and education,...
Job Summary:
- Responsible for curating the structure of server-side information.
- Responsible for building the structure of a software application.
- Implement business logic, server scripts and APIs that will eventually be utilized by front-end developers and UX designers.
- Analyse existing system relationship and infrastructure and come up with optimal processes for running of mundane jobs and enhancing system capabilities.
- Compile and analyse data, processes, and codes to troubleshoot problems and identify areas for improvement.
- Collaborating with the front-end engineers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Developing ideas for new programs, products, or features by monitoring industry developments and trends.
- Conduct unit test(s) and integration test(s)
- Recording data and reporting it to proper parties, such as clients or leadership.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Taking lead on projects, as needed.
- C#, JavaScript, ASP .NET CORE.
- Database and cache (MsSQL)
- Server Management – Azure, Docker, Kubernetes, CI/CD
- Competencies
- API (REST & SOAP)
Job Features
| Job Category | Technology |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Summary: Responsible for curating the structure of server-side information. Responsible for building the structure of a software application. Implement business logic, server scripts and APIs that...
Job Summary & Purpose: Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients.
Responsibilities:
- Be the primary point of contact and build long-term relationships with customers.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Liaise between the customer and internal teams.
- Build and maintain strong, long-lasting client relationships.
- Cross selling and Upselling to increasing revenues
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement.
- Assist with challenging client requests or issue escalations as needed.
- Daily Proactive Routine Calls for Customer Survey.
- Retention and Win-back
- BA/BS degree in Business Administration, Sales or relevant field
- A minimum of 3 years cognate experience in similar role
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation and presentation abilities
- Ability to prioritize and multitask
- High level of accuracy and attention to detail
- Ability to have difficult conversations
- Strong verbal and written communication skills
Job Features
| Job Category | Sales and Marketing |
| Minimum Qualification | Bachelors |
| Years Experience | 3 |
Job Summary & Purpose: Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional inter...
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