Key Role: To facilitate accurate financial reporting for management report, group reporting, and statutory financial statement. Key Accountabilities:

• Review of general ledger accounts to ensure transactions are complete and captured in line with relevant financial reporting standards.
• Support month and year end close process.
• Adherence to monthly closing checklist and closing calendar.
• Timely completion of monthly management reports.
• Ensure accurate preparation and submission of HFM Reports to Group.
• Respond to financial reporting queries from the Group.
• Assist in the provision of financial analysis suitable for decision making.
• Assist in the preparation of annual budgets, forecasts and projections.
• Prepare the Annual Financial Statements.
• Assist in ensuring timely completions of External Audits. Respond to queries from auditors and ensure implementation of all recommendations raised during the audit.
• Provide ad-hoc analysis requests from the Finance Director.

Communications and Work Relationships: Reporting to: Senior Manager, Financial Reporting and Planning Internal: All Staff External: External Auditor Academic Qualification: First Degree in Finance/ Accounting/ Economics Experience:

• Good working experience with Microsoft office tools especially Microsoft excel and power point.
• Experience in preparation of statutory financial statements

Key Skills & Competencies:

• Strong technical accounting skills including a deep understanding of the International Financial Reporting Standards (IFRS) and its business application.
• Exceptional financial modelling skills.
• Exceptional analytical problem-solving skills.
• Strong presentation skills
• Attention to details
• Highly organized and efficient
• Big 4 audit firm experience highly desired.

Ability to research and report on various technical accounting issues

Responsibilities:

• Arrive to work, jobs on sites, and meetings on time and prepared.
• Carrying out site surveys.
• Visits and inspects sites regularly to see if any repair is required.
• Obtain information and ensure timely response to the network alarms/ NOC instructions
• Carry out diagnostic tests and coordinate with NOC in case of failure.
• Troubleshoots, identifies, and evaluates different options to solve the hitch.
• Rectify fault condition or escalate in case additional technical support in required.
• Reporting and documenting the status of the activity.
• Providing technical guidance to colleagues and other teams.
• Communicates daily activities and written reports.
• Perform any other duties assigned by the Manager

Qualification & Experience:

• BE / HND in engineering or other related Course.
• At least 2-3 years of experience in wireless telecommunications industry

Key Skills & Competencies:

• Quick learner motivated and dedicated to get the job done right.
• Prompt in emergency situations. Confidently and quickly handle the problem.
• Experience in testing, commissioning, integrating, supporting, fault analysis and diagnosis of Telecom products and systems.
• Good communication and organization skills.
• Work well with others at various level.

Job Summary: The Field Coordinator is responsible for managing the lifecycle of service tickets, ensuring they are handled efficiently and effectively from receipt to completion. This role involves analyzing incoming tickets, assigning them to appropriate field engineers, providing necessary technical support, and ensuring compliance with service timelines and policies. Key Responsibilities: Receive/Analyze/Assign Tickets:

• Monitor and receive incoming service tickets through the Customer Care Management (CCM) system.
• Acknowledge receipt of tickets and ensure the intent of the ticket is well understood.
• Review the details of each ticket to understand the issue, urgency, and required expertise.
• Categorize and prioritize tickets based on established criteria.
• Identify the appropriate field engineer for each ticket based on their skillset, location, and current workload.
• Assign tickets to the selected field engineer and communicate assignment details.

Follow Up with Engineers:

• Maintain regular communication with field engineers to monitor the progress of assigned tickets.
• Ensure engineers adhere to the expected time of arrival (ETA) and service completion timelines.
• Address any issues or delays that may arise during the service process.

Provide Technical Support:

• Offer technical guidance and support to field engineers as needed to resolve issues efficiently.
• Serve as a point of escalation for complex or unresolved technical problems.

Receive Reports from Engineers:

• Collect detailed reports from field engineers upon the completion of each service ticket.
• Review reports to ensure accuracy, completeness, and adherence to company policies.

Update Tickets:

• Enter report details and any additional notes into the ticketing system.
• Update the status of each ticket to reflect current progress and completion.

Send Reports to Concerned Department:

• Distribute completed and verified reports to the relevant departments or stakeholders.
• Ensure timely and accurate communication of service outcomes.

Education & Qualifications:

• Degree: BSc / HND in Computer Engineering or Telecommunications
• Skills: Strong communication skills, both written and verbal
• Attributes: Independent problem solver with strong team orientation
• Decision Making: Capable of making solid, fact-based decisions under pressure
• Environment: Ability to work in a high-pressure technical environment
• Experience: Technical experience in telecommunication field operations
• Technical Knowledge: Technical background or experience in RF, WLAN, and LAN.
• Certifications: Cisco Certified Network Associate (CCNA) is a plus

Work Environment:

• Office-based

Interaction with field engineers, technical staff, and other departments

Job Description The Enterprise Sales Executive position is primarily responsible for revenue generation through strategic alliances with customers. The Enterprise Sales Executive will identify opportunities to increase sales and profitability, and has responsibilities directly related to making sales to include: meeting with customers at the customer’s site, communicating with customers via phone, email, and teleconference, providing subject matter expertise regarding technical issues; advising customers on suitability of products and solutions based on their technical needs, preparing proposals, presentations, pricing and contracts, developing strategic plans related to the customer and the proposed solution. Job Requirements: • BSc. /B.A Degree or its equivalent in related field. • Excellent Communication skills, organizational skills, self-motivation, results-oriented with a positive outlook, punctuality, ambitious, clear focus on high quality and business profit, mature. • Must be comfortable to contact and deal with all types of companies: small, medium and multi-national companies. • Ability to prospect for new potential sales, respond to and follow up sales enquiries. • Minimum of 3 years sales experience in an ISP company a MUST; experience in Enterprise Business also a MUST. • Must be computer literate with excellent knowledge in Microsoft Office (particularly Excel, word and PowerPoint) and in the use of Internet-based resources. • Must have experience in the internet connectivity environment and a technical overview or background.  

Job Summary: RF engineers, also known as radiofrequency engineers, design, deploy and optimize wireless communication systems. These electrical engineer specialists mainly work for cellular operators where they create network performance models, test the efficiency of existing networks, and ensure that regulatory standards are met. Responsibilities:

• Analyze Device and Classify Areas for Enhancement
• Testing the performance of existing wireless networks.
• Analyzing RF broadcasting equipment and suggesting improvements.
• Using computer software to design RF installations for new wireless networks.
• Troubleshooting network issues.
• Conducting laboratory tests on RF equipment.
• Design new Wireless Networks RF Plans
• Ensure Regulatory Standards are met
• Problem-solving and troubleshooting
• Fixed Wireless Network Planning and optimization
• Capacity Dimensioning and Design
• Interference Analysis
• Ensure the best QOS delivered for the last mile end user
• Perform routine audits of network parameters and recommend remedial action where necessary
• Handle and monitor the performance of new upgrades on the network
• Enhance the Performance of Present Wireless Networks
• Have the ability to work in a team and Prioritize workload

Requirements:

• BSc / HND in Computer engineering/Telecommunications
• 2+ years’ experience as network engineer preferable in an ISP/Telco environment.
• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology

Job Summary: A software development lead plans, directs, and coordinates all activities related to writing software programs. He must be familiar with all the policies, procedures and technical issues related to software programming. The software development team lead is the “go to” man when it comes to software developers. He is also in charge of managing the activities of the software developing team of a company or specific project. Responsibilities:

• Guide team development efforts towards successful project delivery.
• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web- and desktop-based business applications.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code. Package and support deployment of releases.
• Develop, refine, and tune integrations between applications. Analyze and resolve technical and application problems.

Academic Qualification: A bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline Experience:

• Minimum of 5-7years of experience
• Experience of people management and the ability to lead and influence others.
• Proven experience in leading and managing the delivery of system/software development projects in a structured environment.
• Experience in a variety of software development approaches and methodologies including Agile and Waterfall.
• Experience in the development of software using c#, .Net and SQL Server technologies.

Key Skills & Competencies:

• Excellent interpersonal, written and verbal communication skills
• Ability to envision and deliver software solutions that meet user needs and/or solve business problems.
• He must also be familiar with a variety of programming languages, codes and processes.
• He must possess exceptional troubleshooting skills and be able to assess quickly complex programming applications.
• Ability to set and manage priorities judiciously and carry out multiple tasks
• Strong facilitation and coaching skills
• Ability to motivate in a team-oriented, collaborative environment.
• Able to influence and drive projects to meet key milestones and overcome challenges
• Comfortable working without routine supervision.
• A desire to remain technically capable and an expert in current technologies

Location: Lagos & Abuja Role Objectives: The Enterprise Architect sets the direction and establishes the approach of an organization's operations, improves the IT infrastructure, and optimizes their business operations. The Enterprise Architect works to align and integrate the organization's strategy and programs with associated technology components. Responsibilities: Strategy & Planning:

• Evaluating internal functions, business development strategies, and IT processes and suggesting improvements.
• Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals.
• Suggesting ideas to reduce costs in IT and business leadership.
• Providing business architecture and systems processing guidance.
• Ensuring the efficiency, security, and support of the organization's goals.
• Creating methods for compliance architecture, such as data storage, metadata management, and change control.
• Determining and implementing build versus buy strategies, mentor personnel, and views of the overall business strategy.
• Supports all architectural disciplines and champions’ architectural initiatives.
• Reviews existing business processes and establishes metrics to improve business processes, as well as support of all architectural disciplines under their direction.
• Works on highly complex projects that require in-depth knowledge across multiple specialized architecture domains.
• Aligns architecture strategy with business goals.
• Defines, explains, and advocates technology strategy.
• Develops and communicates architectural policies, standards, guidelines, and procedures.
• Designs and implements short- and long-term strategic plans to ensure Interswitch’s infrastructure capacity meets existing and future requirements with regards to employee usage and application hosting

 Operational Management:

• Ensures the conceptual completeness of the technical solutions.
• Leads teams in developing technology plans.
• Provides strategic consultation to business and IT leaders.
• Lead adoption of the enterprise architecture framework adoption
• Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.

 

• Consults with project teams to fit projects to enterprise architecture, as well as to identify when it is necessary to modify the enterprise architecture.
• Develops a communication plan for architecture at the enterprise level.
• Directs the research and evaluation of emerging technology, industry, and market trends.
• Ensures recommendations are based on business relevance, appropriate timing, and deployment.
• Approves the tools and components used within the enterprise.
• Collaborates with project management and IT leaders to ensure progress towards architectural alignment with project goals and requirements.
• Drive architectural changes through incident management by proposing relevant changes while collaborating with the respective teams for deployment.
• Leads the change manager team towards continuous improvement of the change management process and ensuring the deployed changes are in line with business needs.
• Developing standards and frameworks towards aligning with business.
• Provide artifacts (information assets, application, and IT services) to be stored within EA for reuse.
• Review the enterprise alongside other architects to streamline processes and reuse resources.

  Academic Qualification: University degree in the field of computer science or “STEM” major (Science, Technology, Engineering and Math) or related field.   Knowledge & Experience:

• Minimum of 7years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
• Experience in working with multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders.
• TOGAF or Zachman certified
• Requires exposure to multiple, diverse technologies and processing environments.
• Knowledge of all components of holistic enterprise architecture, business re-engineering principles and processes, and basic knowledge of financial models and budgeting.
• Experience with cloud and container technology

  Personal Attributes

• Proven leadership ability.
• Ability to set and manage priorities judiciously.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Strong tactical skills.
• Ability to articulate ideas to both technical and non-technical addressees.
• Exceptionally self-motivated and directed.
• Keen attention to detail.
• Analytical, evaluative, and problem-solving abilities.
• Exceptional service orientation.
• Ability to motivate in a team-oriented, collaborative environment.

Job Brief: Focused on data-driven projects, they collect, analyze, and interpret data to provide insights and support decision making Responsibilities:

• Gather and process raw data at scale (Including writingscripts, Web scrapping, calling APIs, write SQL queries e.t.c
• Conduct deep dive into data trends and potential data irregularities using advance analytics and statistical methods.
• Develop, validate and maintain weighting methodologies, sampling techniques, outlier detection and statistical modeling for new and existing products.
• Analyze historic trends and construct a mathematical model for forecasting.
• Identify business insight, trends and opportunities base on your analysis.

Academic Qualification:  Bachelor degree or higher in Mathematic, Statistics, Computer Science, Quantitative Sciences, Engineering or other related field. Experience: 6-7 years’ experience in a similar role in a project for a reputable organization Key Skills & Competencies:

• Experience in trend analysis, multivariate statistics, bias reduction, data aggregation techniques and automation.
• Domain expert in area such as Demography, Sampling, Statistical modeling, audience measurement and weighting.
• Proficient in Microsoft Excel, SPSS, R -Stata, tableau and other data visualization tools.
• Proficiency in Social Analytics tools such as Google Analytics, Omniture Sitecatalyst and Webtrekk.

Role Objectives: A Credit Control Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow. ESSENTIAL DUTIES:

• Reporting to the Credit control supervisor, the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
• Chasing up overdue payments via telephone and email and visits
• Invoicing
• Resolving customer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management
• WHT recovery and follow up.

REQUIREMENTS

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years cognate experience in similar role

  SKILLS AND ATTRIBUTES:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages

Job Purpose: We seek a dynamic professional who will act as a bridge between business stakeholders and technical teams to ensure that business needs are accurately understood and translated into functional and technical requirements. An individual who will leverage analytical skills to gather, analyze, interpret, and document business processes, products, services, and software data to provide actionable insights. Key Responsibilities:

• Collaborate with business stakeholders to gather, document, and analyze business requirements, processes, and workflows.
• Work with technical teams to translate business requirements into technical specifications.
• Work closely with project managers, developers, and testers to ensure successful project delivery.
• Identify areas for process improvement and recommend solutions to enhance operational efficiency and effectiveness.
• Conduct requirement elicitation, analysis, provide insights and recommendations based on data analysis and feedback.
• Create comprehensive documentation including business requirements, functional specifications, user stories, use cases, and process diagrams.
• Design solutions to meet business needs.
• Manage stakeholder expectations and ensure alignment with project goals
• Manage projects to ensure timely delivery.
• Ensure quality assurance  thorough testing and validation.
• Implement process improvements to optimize business operations

Key Skills Required:

• Excellent communication, interpersonal, and collaboration skills.
• Ability to analyze complex business problems and identify solutions.
• Strong organizational, time management skills and proven documentation skills.
• Familiarity with data analysis and visualization tools (e.g., Excel, Power BI, Tableau).
• Ability to work independently and as part of a team.
• Experience with agile and project management methodologies.
• Detail oriented, strong analytical and problem-solving skills.
• Proficiency with relevant communication, collaboration, and presentation tools.
• Ability to work effectively under pressure and meet deadlines.
• Strong understanding of business operations, processes, and systems.
• Ability to convey complex information in a clear and understandable manner.
• Proficiency in MS Office, Jira, Visio, Power BI, and business process modeling tools

Qualifications:

• Bachelor’s degree in Business Administration, Economics, Computer Science, Information Technology, Statistics or a related field. Advanced degrees or certifications are preferred.
• Minimum of 4 years’ cognate experience in a similar role in the technology industry.
• CBAP or Scrum certification preferred.
• Domain knowledge in the oil and gas industry is an added advantage.
• Knowledge of SQL or other query languages is a plus

Benefits and Perks:

• Competitive salary package commensurate with experience and qualifications.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plans with company matching contributions.
• Professional development opportunities to enhance your expertise and career growth.
• A supportive and inclusive work environment that values innovation and encourages creativity.
• Flexible work hours to promote work-life balance.
• Modern and well-equipped office space to facilitate productivity.

Job Summary As a Scrum Master, you will serve as a facilitator for the development team, you will engage in servant leadership & manage the Agile Process through guidance, coaching, and education, and removing impediments to progress. You would Support and educate the team, particularly with respect to refining and managing the product backlog, metrics useful to the company, processes that streamlines decision making, and communicating dependencies across teams. You will lead with understanding of Agile knowledge, what works best for the team given constraints, and know how to best adjust to maximize team's success Always learning & willing to experiment within what makes the most sense for the team at the time. Key Accountabilities

• Facilitate daily scrum, Sprint planning, sprint demo and retrospective meetings
• Help Product Owner to prioritize product backlogs and make them ready for the next sprint Forecast the numbers of deliverables possible in a Sprint and a Release, which is based on evidence and reliable source
• Expert in estimation and planning. Must know how to create useful, reliable, and practical plans for software development projects
• Help overcome engineering or product management barriers and blockers
• Good coach in agile practices. Coach individuals and interactions over processes and tools
• Ensure all teams have clear guidelines / User stories & that test plans are in place. Monitor execution, communicate and coordinate across teams and team members.

 Key Requirements

• 4-5 years’ experience in a similar role in a project for a reputable organization
• Certified Scrum Master with excellent knowledge of the Scum framework, artifacts and techniques.
• UAT/Testing Experience
• Familiar with Jira Resource Boards, Dashboards, Filter creation, as well as familiar with Confluence.
• Understand the value of commitments to delivery made by a development team
• Understand incremental delivery and the value of metrics
• Understand backlog grooming, burn down metrics, velocity, and BDD driven Acceptance Criteria
• Experience as an software engineer is a plus
• Experience operating in an Agile Environment and with CI/CD pipeline driving DevOps best practices within development teams.

               

Job Summary:

• Responsible for curating the structure of server-side information.
• Responsible for building the structure of a software application.
• Implement business logic, server scripts and APIs that will eventually be utilized by front-end developers and UX designers.
• Analyse existing system relationship and infrastructure and come up with optimal processes for running of mundane jobs and enhancing system capabilities.

Responsibilities:

• Compile and analyse data, processes, and codes to troubleshoot problems and identify areas for improvement.
• Collaborating with the front-end engineers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Conduct unit test(s) and integration test(s)
• Recording data and reporting it to proper parties, such as clients or leadership.
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Taking lead on projects, as needed.

Academic Qualification: Bachelor’s degree in Computer science, or a related field Professional Qualification: Any relevant Professional Qualification Key Skills & Competencies:

• C#, JavaScript, ASP .NET CORE.
• Database and cache (MsSQL)
• Server Management – Azure, Docker, Kubernetes, CI/CD
• Competencies
• API (REST & SOAP)

Job Summary & Purpose: Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsibilities:

• Be the primary point of contact and build long-term relationships with customers.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Liaise between the customer and internal teams.
• Build and maintain strong, long-lasting client relationships.
• Cross selling and Upselling to increasing revenues
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement.
• Assist with challenging client requests or issue escalations as needed.
• Daily Proactive Routine Calls for Customer Survey.
• Retention and Win-back

Requirements:

• BA/BS degree in Business Administration, Sales or relevant field
• A minimum of 3 years cognate experience in similar role
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Excellent listening, negotiation and presentation abilities
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Ability to have difficult conversations
• Strong verbal and written communication skills

 

Job Summary: We are seeking a detail-oriented and experienced Accountant with 3-5 years of professional experience to join our finance team. The successful candidate will be responsible for maintaining financial records, preparing reports, and ensuring accuracy and compliance with accounting standards and regulations. Additionally, the Accountant will assist with various administrative tasks to support the efficient operation of the office. The ideal candidate will have strong analytical skills, be proficient with accounting software, and possess a solid understanding of accounting principles. Key Responsibilities:

• Prepare and examine financial records, ensuring their accuracy and compliance with applicable laws and regulations.
• Maintain and reconcile general ledger accounts, preparing journal entries as needed.
• Prepare monthly, quarterly, and annual financial statements and reports.
• Assist in the preparation of budgets and forecasts, monitoring financial performance against projections.
• Conduct internal audits to ensure compliance with internal controls and financial policies.
• Manage accounts payable and accounts receivable, ensuring timely payments and collections.
• Prepare and file tax returns, ensuring compliance with tax regulations.
• Assist with the preparation of financial statements for annual audits and liaise with external auditors.
• Analyze financial data and trends, providing insights and recommendations to management.
• Support the finance team with ad hoc projects and tasks as needed.

Administrative Responsibilities:

• Assist in managing office operations, including ordering supplies and maintaining office equipment.
• Coordinate and schedule meetings, appointments, and travel arrangements.
• Maintain and organize company files and records, both physical and electronic.
• Assist with preparing documentation and coordinating training sessions.
• Manage incoming and outgoing mail and correspondence.
• Provide general administrative support within the Organisation
• Handle sensitive information in a confidential manner.

Qualifications:

• Bachelor’s degree in accounting, Finance, or related field.
• ICAN Certification or towards certification preferred.
• 3-5 years of relevant accounting experience.
• Proficiency with accounting software (e.g., Sage, Dynamics Business Central).
• Strong knowledge of Generally Accepted Accounting Principles (GAAP) and IFRS
• Excellent analytical, organizational, and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Effective communication skills, both written and verbal.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Strong organizational and multitasking abilities.
• Experience with administrative duties and office management preferred.

Working Conditions:

• Full-time position.
• Office environment with occasional opportunities for remote work.

Company Benefits:

• Competitive salary
• Health, dental, and vision insurance.

       

Job Summary & Purpose: A Billing/Account Receivable Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow. Responsibilities:

• Reporting to the Credit control supervisor, the Billing/Account Receivable Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
• Chasing up overdue payments via telephone and email and visits
• Invoicing
• Resolving customer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management
• WHT recovery and follow up.

Requirements:

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years cognate experience in similar role

 Skills & Attributes:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages.

Job Summary: The Field Performance Monitor is responsible for overseeing the performance of the Field department. This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site. The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. Additionally, the role requires preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement Key Responsibilities: Performance Monitoring:

• Continuously monitor the performance of the FOC department.
• Ensure coordinators follow departmental procedures and policies.
• Identify and report any deviations from established standards.

Reporting:

• Prepare and submit daily performance reports for the head of the department.
• Include detailed analysis of team performance and individual engineer performance.

Ticket Management:

• Track and catch delays in updating tickets by coordinators.
• Ensure timely and accurate ticket updates to reflect the current status of field operations.

Team Performance:

• Collaborate with coordinators to identify engineers who are not performing well on-site.
• Provide feedback and recommendations for performance improvement.

Case Investigation:

• Investigate escalated cases thoroughly to determine the root cause of issues.
• Document findings and propose solutions to prevent future occurrences.

Training and Development:

• Prepare regular training sessions for the FOC team.
• Identify weaknesses in team performance and develop training programs to address them.
• Ensure the team is up-to-date with the latest procedures, policies, and technologies.

Compliance and Improvement:

• Ensure compliance with all FOC policies and procedures.
• Recommend process improvements to enhance the efficiency and effectiveness of field operations.

Qualifications:

• Bachelor’s degree in business administration, Operations Management, Telecommunications, Information Technology, or a related field.
• Proven experience in operations management, preferably within a similar environment.
• Basic knowledge of telecommunications and IT.
• Strong analytical skills with the ability to prepare detailed performance reports.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.

Key Competencies:

• Analytical Thinking
• Attention to Detail
• Communication Skills
• Problem Solving
• Time Management
• Team Collaboration
• Compliance Orientation
• Training and Development

 

Role Objectives: A Credit Control Officer is responsible for recovering money owed by customers to the organization. The credit function plays a vital role in the finance department to ensure that invoices are paid on time to assist the organization manage their cashflow. ESSENTIAL DUTIES:

• Reporting to the Credit control supervisor, the Credit Control Officer role will perform a wide range of duties and responsibilities. These may include, but are not limited to:
• Chasing up overdue payments via telephone and email and visits
• Invoicing
• Resolving customer Accounting queries and issues
• Setting credit limits
• Reconciliation of payments to customer’s accounts
• Solve problems regarding incorrect payments.
• Identifying clients that exceeded credit limits for disconnection.
• Highlighting problem customers to senior management
• WHT recovery and follow up.

REQUIREMENTS

• HND / B.Sc. or equivalent in relevant discipline
• A minimum of 3 years cognate experience in similar role

SKILLS AND ATTRIBUTES:

• The more common skills and attributes that are most needed for this role may include:
• Understanding of the end-to-end Accounts Receivable process
• Strong communication skills, both written and verbal
• Ability to build relationships with internal and external stakeholders, including Management
• Excellent organizational and time management skills
• Ability to prioritize and multitask
• High level of accuracy and attention to detail
• Tenacity and ability to have difficult conversations
• Willingness to escalate debt issues
• Intermediate computer software skills, including Excel and Accounting packages

 

Job Brief: HR customer service provides internal consulting services regarding the interpretation and application of HR policies and processes for compensation, benefits, and HR systems. Interacts with customers via telephone to answer questions and provide necessary assistance. Utilizes knowledge base information to answer customer inquiries. Education and qualifications:

• Bachelor's Degree in General Education, Business, Human Resources, Business/Administration
• 3+ years of HR and/or customer service experience required
• HR knowledge (Payroll, General Policies) is a plus
• Ability to multitask use multiple screen and data bases with ease

Duties and Responsibilities:

• Keep records, spreadsheets, maintain files
• Develop and implement HR solutions that drive performance improvement and support the short and long term business objectives
• Assist Customer Service team with new product information and specs
• Keep well documented records for future audits
• Provides mentoring and is always looking to improve, include and push our team to the next level
• Have an upbeat positive energy!
• Responsible for developing relationships with customers to coordinate all aspects of service
• Must maintain client files, contracts and correspondence
• Prepares invoicing and billing information
• Enters and updates information in a customized company database
• Responsible for interfacing with multiple departments to assure that project completion deadlines are met
• Answering questions about products/services
• Maintain an effective level of business literacy about the business unit's financial position, its mid range plans, its culture and its competition
• Escalates issues, provide updates and clarify instructions
• Answer incoming calls and emails from third party vendors and provide accurate answers and detailed information.
• Alerts supervisor or lead worker when there is confusion or absence of information in the knowledge base to answer particular questions.
• Maintains electronic personnel records; researches data to verify employment and salary records.

Skills for HR Customer Service

• Microsoft Office
• Benefits
• Basic compensation
• HR policies
• Recruitment
• Principles and processes for providing customer and personal services
• Rules of composition
• Case management processe

   

Key Functions:

• Identify and develop new client relationships
• Products research and development
• Implementation of marketing
• Profit maximisation through quality Risk Asset creation – Minimum of N100m monthly
• Liability generation/deposit mobilization - Minimum of N100m monthly
• Competitor
• Identifying potential customers and business development
• Relationship management
• Attend site visits and pre-proposal conferences as necessary in pursuit of business opportunities
• Building brand awareness and
• Supporting sales and lead generation
• Any other duties as may be assigned

  Responsibilities of the role

• Experience in marketing and relationship
• Experience in managing High net worth individuals and corporate organizations
• ICT savviness
• The ability to explain complex information clearly and
• Excellent sales and negotiation skills
• Commercial savviness
• Professional and proactive work
• The ability to analyze and research
• High competence in project and product
• Excellent interpersonal, written, and oral communication
• Experience with digital marketing forms such as social media marketing and content marketing.
• Excellent attention to detail

Professional & Academic Qualifications

• Minimum of 3 years of relevant work experience in a Commercial Bank or Finance Company
• Minimum of a bachelor’s degree in Banking and Finance, Marketing, or related discipline from any recognized institution

 

The main responsibilities of this role include but not limited to:

• Ensuring customer satisfaction through excellent after-sales service.
• Coordinating after-sales operations across the branches and accredited service centres nationwide
• Collaborating with the Technical Team to ensure that quality and service standards are met.
• Building and leading the after-sales team.
• After-sales business development
• Develop and implement quality and control processes to ensure that the after-sales service operates effectively.

Requirements:

• HND/B.Sc from a recognised institution of higher learning.
• Must possess 5 – 7 years relevant and verifiable after-sales operations experience in an automobile company.
• Excellent interpersonal and communication (both written and verbal) skills.
• Strong organizational and multitasking abilities.
• Proficiency in using computer systems, especially Microsoft Suite and other relevant software applications.
• Ability to thrive in a fast-paced environment while maintaining attention to detail and accuracy.
• A team player with a positive attitude, who can also work independently.

Responsibilities

• Develop, analyze, and review AutoCAD, PLC, HMI/SCADA programs using functional design specifications and P&ID.
• Design and install a new automation infrastructure for machineries, production line and
• Lead start-up and commissioning of small or large
• Assist on production line development to acquire cycle times needed, electrical cost estimates to develop controls on new machines built from conceptual
• Project implementation, programming, troubleshooting variable frequency drives, and DC Systems using TIA Portal
• Write manual       documentation        to      include       sequence       of      operation       and troubleshooting
• PLC, HMI/SCADA knowledge Code Development for Dairy & Beverages Processing Plants &
• Participate in or lead HAZOP studies, FAT, risk analyses and risk mitigation as it affects production output and
• Monitoring equipment and process parameters, planning upgrades and maintenance, and developing and implementing changes that improve uptime and output
• Ensure all Adeco staff and contractors obey safety rules and regulations and make use of applicable PPE always to reduce chances of incidents/accidents

Professional Requirements

• A graduate degree in engineering preferably electrical & electronics, robotics, mechatronics
• At least 3 - 4 years of proven work experience specifically in manufacturing, food, and beverage industry
• Familiarity with automation and troubleshooting methods and practices
• Additional certification in automation or engineering from an accredited institute will be an

 

Skills & Competencies

• High/expert proficiency and solid understanding of computer programming and software development in the following areas:
  • Siemens – (Step 5, Step 7 & TIA Portal), VBA
  • HMI – (Siemens: ProTool, WinCC Flexible, WinCC 4)
  • SCADA - (Siemens: WinCC, Braumat, Intouch Wonderware)
  • Industrial networks (MPI, Profibus, Profinet -Ethernet, AS-i bus, DH +, DH485, DeviceNet, Scalance)
  • Safety – (Siemens: Step 7 distributed safety, Step 7 safety advanced)
  • Remote Access (eWON, mbNET)
  • Variable Speed Drives – (Siemens - Micromaster, Micromaster Vector; Danfoss - VLT5000, VLT2800, FC302, ABB, etc)

Job summary: A boutique manager oversees the daily store operations, aiming to reach sales targets and maintain smooth operations. They are responsible for managing staff, setting sales objectives and guidelines, delegating responsibilities to employees, and solving complex issues and concerns should there be any to ensure customer satisfaction. They must also communicate and negotiate with suppliers, securing supplies, and building positive business relationships in the process. Moreover, as a boutique manager, it is essential to lead staff to reach goals while implementing store regulations and policies. Job Duties:

• Oversee daily retail operations, ensuring the boutique maintains a welcoming environment and operates efficiently.
• Develop and implement sales strategies to meet or exceed sales targets, including promotional events and discount offers.
• Manage inventory levels, including ordering new stock, conducting regular inventory audits, and deciding on product discontinuations.
• Hire, train, and supervise boutique staff, ensuring they provide exceptional customer service and adhere to store policies.
• Handle customer complaints and issues, providing resolutions that maintain positive customer relationships and uphold the boutique’s reputation.
• Analyze market trends and customer preferences to inform the selection of merchandise and visual merchandising displays.
• Coordinate with marketing to promote the boutique through various channels, including social media, email newsletters, and local advertising.
• Oversee the maintenance and appearance of the boutique, arranging for repairs and updates to fixtures, lighting, and decor to enhance the shopping experience.

Boutique Manager Requirements:

• Bachelor's Degree in Business or related field.
• Minimum of 5 years successful retail management experience.
• A Boutique Manager must be dependable, disciplined, self-driven, enterprising, and efficient.
• Ability to lead and motivate a team.
• Thorough knowledge of sales, marketing and customer service principles.
• He/she should also possess excellent written and oral communication, good leadership skills, effective merchandising and strong organization skills; multi-tasking abilities, and knowledgeable in the products being sold.
• Boutique managers should also be able to motivate people; have good eye for aesthetics; and be proficient with the use of computers and software such as MS Word, MS Excel, MS PowerPoint, and MS Outlook.

Duties and Responsibilities: Provide technical support for corporate clients. Design, implement and support IT, Security and Network Solutions for corporate clients. Personal Responsibilities:

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any urgent intervention at client sites to meet SLAs.

Technical Skills:

• Good knowledge in Routing and Switching.
• Good knowledge VLAN, Trunks and VPN networks
• Very Good Knowledge in Mikrotik, Cyberoam, Sophos and Other UTMs and Firewalls.
• Good Knowledge in Servers OS: Windows and Linux
• Good knowledge in Microsoft Active Directory and Exchange
• Very Good knowledge in IP Subnets
• Knowledge in Virtualization.
• Ability to design topologies and provide consultancy for corporate customers.
• Ability to assess and troubleshoot networks, systems and IT Security.

Qualification & Skills:

• BSC (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.
• CCNA is a must.
• Sophos/Cyberoam certification is a must.

Interpersonal relationship.

• Maintain a good communication and interaction with customers and colleagues.
• Team leadership (or team player).
• Communications skills, both verbal and written.

Experience:

• Minimum of 2 Years of experience in deploying ICT infrastructures is mandatory.
• Hands on experience in Networks and Servers.

Job Description:

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship

Personal Responsibilities:

• Report to the Head of Department.
• Respond to client complains in a proper and professional manner.
• Should maintain a high level of personal responsibility.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by the Manager.
• Keeping up to date with departmental and company notification via Emails, notice board and other mediums.

Academic / Education Qualifications: Preferred B.Sc / HND in Computer Science. Certifications:

• CCNA is preferred.
• MCP is preferred.

Experience:

• 1- 4 years work experience.
• A previous experience in support or IT department

Technical Skill:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

Key Skills & Competencies:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Self-learner.
• Communications skills, both verbal and written.

Language Qualifications: Good verbal and writing skills in English are mandatory.

Role Description: To provide healthcare services within a Hospital setting. The Gynaecologist will manage a caseload and deal with a wide range of health needs in an Hospital setting, ensuring the highest standards of care for all patients. Key Accountabilities:

• Diagnose and treat patients according to established standards of best practice in Obstetrics and Gynaecology.
• Regularly review results of all investigations and modify treatment as required.
• Comply with all established Hospital practices regarding consultations, patient care, discharge protocols, outpatient and follow up practices.
• Perform necessary procedures and obtain approval from the insurance company prior to performing the procedures.
• Accurately document all relevant patient information in a clear and timely fashion in accordance with the health record keeping policy.
• Communicate medical information to patients and the patients’ families.
• Liaise with other medical specialties and support services for additional input as required.
• Accept appropriate referrals from other specialty Medical Centers, walk-in patients and patients referred from other hospitals.
• Maintain a good working relationship with members of staff and promote collaboration and a team-based approach to patient care.
• Implement, support and follow all Hospital initiatives, policies and procedures.
• Attend all Medical meetings.
• Assist the Medical director with recruitment of new staff when required.
• Assume other administrative or hospital duties as requested by the Medical director.
• Be willing to deputise/delegate appropriately when appropriate.
• Effectively manage own time, workload and resources.
• Commit to continual personal development (CPD) and audit to ensure evidence-based best practice.
• Contribute to evaluation/audit and hospital standard setting within the organization.
• Maintain own CPD through attendance at any courses and/or study days necessary to ensure that professional development requirements are met.

  Job Requirements:

• Candidate must be a member of West Africa College of Surgeons (FWACS) or Nigeria Medical College of Surgeons (FMCOG)
• Strong interest in reproductive health (Gynaecological endoscopy) is essential. Training and exposure would however be provided
• Knowledge of IVF procedure
• Must be keen to learn more on the job
• Age range 35 - 50 years
• Have Technical and Interpersonal Skills
• Excellent verbal and written communication skill