NMC Team Lead

Job Objective: To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities:

• Supervise Company’s Monitoring Team (NMC Operators 24/7)
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
• Supervise and act on all communications with all concerned departments on service outage or degradation of services.
• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
• Responsible to prepare the schedule of NMC Team.
• Provide Daily Report to NMC Manager/HOD.
• Report Directly to NMC Manager/HOD.

Academic Qualification: BSc/HND in Computer Engineering/ Telecommunications or other related Course.

Experience: 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Ability to prioritize effectively and work with a sense of urgency