Head of HR, Admin & Operations

Role Purpose:The Head of HR, Admin & Operations is responsible for building and managing the internal backbone of the organization. This includes overseeing human resources, administrative systems, financial governance (through the Finance Officer), and overall operational efficiency.

The goal is to ensure structure, accountability, compliance, and operational excellence as the organization scales.

Core Responsibilities

• Human Resources Leadership
• Develop and implement HR strategy aligned with business growth
• Oversee recruitment, onboarding, and workforce planning
• Design performance management systems (KPIs, appraisals)
• Establish employee policies and compliance standards
• Manage staff welfare, engagement, and disciplinary processes
• Oversee payroll (with Finance Officer)

Operations Management

• Develop Standard Operating Procedures (SOPs) across departments
• Coordinate operations across Learning, Sales, Partnerships, and Finance
• Ensure efficient scheduling of programs and events
• Monitor service delivery standards and operational risks
• Implement internal reporting frameworks

Financial Oversight

• Oversee budgeting and cost control
• Review financial reports and cash flow
• Monitor program profitability and expenditure
• Ensure audit readiness and compliance
• Support financial planning and forecasting

Administrative Oversight

• Supervise Administrative Officer
• Oversee facility management
• Manage procurement and vendors
• Ensure proper documentation and record-keeping

Governance & Compliance

• Implement governance controls
• Ensure statutory and regulatory compliance
• Develop risk management frameworks
• Maintain contract documentation

KPIs

• Staff retention & performance improvement
• Operational efficiency
• Budget adherence & cost control
• Payroll accuracy
• Compliance & audit readiness
• SOP implementation rate

Qualifications & Experience

• Bachelor’s degree in HR, Business Administration, Finance, or related field
• 8–10+ years’ experience in HR & operations leadership
• Experience managing finance and admin teams
• Strong knowledge of Nigerian labor laws
• Strong financial and operational management skills

Preferred:

• MBA or HR certification
• Experience in EdTech or education sector

Core Competencies

• Leadership & organizational design
• Financial literacy
• Process optimization
• Risk management
• Decision-making & accountability