Description

This intensive and lively 2-day course introduces learners to the rudiments and importance of delivering quality service at all times in the workplace. The course spans areas of personal branding, the power of being a change agent and each person’s productivity affects the overall business bottom line. In the very changing business environment where competition is getting stiffer by the minute, excellent customer service delivery may be the sole differentiator of your business from the others.

Learning Objectives
At the end of this course, you will be able to

• Identify the key principles and concepts of customer service
• Understand the power of One person in service delivery
• Thinking about profitability of the business
• Understanding each person’s role in business success
• Identify roles and responsibility of staff in customer care
• Re-orientation of a Client Service Personnel
• Identify the factors that affect delivery of excellent customer service
• Understanding the concept of personal branding.
• Essence of Feedback from Customers.
• The Value of Customers to the Business
• Participants will be able to develop a Customer Service Plan that is sustainable and capable of profit generation for the organisation
• Course Student Material
• Students receive a copy of the Classroom manual.

Course Outline
Day 1 : Identifying individual roles in Customer Service delivery
Day 2 : Role of Personal Branding in making business success.

Special Attraction
Personality Test, learn how to translate your strength to Value to your customers- bring along i-pads, laptops, notes, tabs.