WARRANTY ASSISTANT MANAGER

JOB FUNCTION

Working within the Technical department, the Warranty assistant manager will be responsible for day-to-day management of warranty cases across a global network aftersales department and the manufacturers. As assistant of the warranty manager, the Warranty assistant manager will assist in leading their team to ensure warranty resolutions are concluded in a manner to ensure customer satisfaction and manufacturer warranty strategy.

 KEY RESPONSIBILITIES

• Continuous process improvement to reduce warranty claims in line to meet business objectives.
• Be assist for the Analysis of Warranty data and communicating with aftersales teams to make data driven decisions
• High levels of customer service
• Understand and accommodate the short/mid/long term requirements of the aftersales departments.
• Work with stock warehouse team to make sure for the availability or ordering the correct item.
• Liaise with regional/international colleagues to understand market challenges
• Manage the warranty procedure and able to calculate substitutable charges from manufacturer.
• To implement and ensure continuous development warranty Business systems
• Responsibility to provide regular updates of all Warranty Metrics to Management team supported by a clear reporting of the management of warranty cases ‘by exception’
• Day to day management of team members who are direct reports to Warranty Manger to meet committed departmental objectives and deliverables.

SKILLS AND EXPERIENCE

NECESSARY

• Diesel generators industry experience desirable
• Experienced in diesel generators Warranty management, project management, influencing key stakeholders and creating substantial outcomes
• Ability to interpret and analyze complex numerical and financial data
• Ability to influence and engage at all levels.
• Able to balance daily operational requirements with longer-terms strategic focus
• Proactive mindset that designs creative solution to strategic and tactical challenges
• Ability to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environment
• Exceptional understanding of global legislation with regard regional warranty obligations
• Nurture and maintain good working relationships with colleagues, and manufacturer.
• Have strong IT skills – proficient in the use of Microsoft office programs and have skills and experience
• Ability to follow complex procedures in a safe and accurate manner.
• Minimum 5 years’ experience with a proven track record of assisting business of warranty systems.

PERSONAL ATTRIBUTES

• Well-presented and strong ambassador of the brand values
• Ability to think strategically whilst ensuring day to day operation objectives are met while maintaining a clear focus and direction.
• A team player who is willing to support others and adopt a flexible approach.
• Ability to maintain the very highest levels of attention to details even when under pressure
• Strong Leadership skills.