Boutique Manager

Full Time On Premise
Lagos
Posted 1 month ago

Job summary: A boutique manager oversees the daily store operations, aiming to reach sales targets and maintain smooth operations. They are responsible for managing staff, setting sales objectives and guidelines, delegating responsibilities to employees, and solving complex issues and concerns should there be any to ensure customer satisfaction. They must also communicate and negotiate with suppliers, securing supplies, and building positive business relationships in the process. Moreover, as a boutique manager, it is essential to lead staff to reach goals while implementing store regulations and policies.

Job Duties:

  • Oversee daily retail operations, ensuring the boutique maintains a welcoming environment and operates efficiently.
  • Develop and implement sales strategies to meet or exceed sales targets, including promotional events and discount offers.
  • Manage inventory levels, including ordering new stock, conducting regular inventory audits, and deciding on product discontinuations.
  • Hire, train, and supervise boutique staff, ensuring they provide exceptional customer service and adhere to store policies.
  • Handle customer complaints and issues, providing resolutions that maintain positive customer relationships and uphold the boutique’s reputation.
  • Analyze market trends and customer preferences to inform the selection of merchandise and visual merchandising displays.
  • Coordinate with marketing to promote the boutique through various channels, including social media, email newsletters, and local advertising.
  • Oversee the maintenance and appearance of the boutique, arranging for repairs and updates to fixtures, lighting, and decor to enhance the shopping experience.

Boutique Manager Requirements:

  • Bachelor’s Degree in Business or related field.
  • Minimum of 5 years successful retail management experience.
  • A Boutique Manager must be dependable, disciplined, self-driven, enterprising, and efficient.
  • Ability to lead and motivate a team.
  • Thorough knowledge of sales, marketing and customer service principles.
  • He/she should also possess excellent written and oral communication, good leadership skills, effective merchandising and strong organization skills; multi-tasking abilities, and knowledgeable in the products being sold.
  • Boutique managers should also be able to motivate people; have good eye for aesthetics; and be proficient with the use of computers and software such as MS Word, MS Excel, MS PowerPoint, and MS Outlook.

Job Features

Job CategoryCustomer Service
Minimum QualificationBachelors
Years Experience5

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