Job Brief: The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information. The goal is to ensures satisfactory delivery of all service requests (Surveys & Installations) from Prospective clients, partners & dealers. Proactively liaise with all internal…
Duties and Responsibilities Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning. Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner Follow up on all clients WHT remittance, collection of Credit…
Job Summary & Purpose: Account manager responsibilities include developing long-term relationships with a portfolio of clients. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship…
Job Purpose: The Senior Account Manager is responsible for driving business growth, managing top-tier client relationships, and maximizing revenue. This role focuses on nurturing existing accounts, acquiring new customers, minimizing churn, and ensuring adherence to sales processes. Principal Accountabilities/Objectives: Manage allocated accounts as the primary point of contact for clients…
Duties and Responsibilities • Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning. • Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner • Follow up on all clients WHT remittance,…
Duties and Responsibilities o Provide optimum customer relationship as required to maintain and enhance existing business, resulting in repeat business, and preventing customer churning. o Escalation of all clients payment issues to assigned Sales Representatives for follow up in a timely manner o Follow up on all clients WHT remittance,…
Job Summary: Our Company requires a customer success executive who will be the primary point of contact for our client, ensuring they maximize the value of our solutions. Your goal is to drive customer satisfaction, retention and long-term growth by delivering exceptional support and guidelines throughout the customer lifecycle. Key Responsibilities:…
Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of…
Role Summary: Ensures satisfactory delivery of all service requests (Relocation, hardware replacement, Wi-Fi Extension, upgrades). Proactively liaise with all internal & external stakeholders and communicate prompt feedbacks in return to ensure all orders are processed on time. To increase market share of the company by providing top of line Managed…
Job Brief: HR customer service provides internal consulting services regarding the interpretation and application of HR policies and processes for compensation, benefits, and HR systems. Interacts with customers via telephone to answer questions and provide necessary assistance. Utilizes knowledge base information to answer customer inquiries. Education and qualifications: Bachelor’s Degree…
