HR /Customer Service

Job Brief: HR customer service provides internal consulting services regarding the interpretation and application of HR policies and processes for compensation, benefits, and HR systems. Interacts with customers via telephone to answer questions and provide necessary assistance. Utilizes knowledge base information to answer customer inquiries.

Education and qualifications:

• Bachelor’s Degree in General Education, Business, Human Resources, Business/Administration
• 3+ years of HR and/or customer service experience required
• HR knowledge (Payroll, General Policies) is a plus
• Ability to multitask use multiple screen and data bases with ease

Duties and Responsibilities:

• Keep records, spreadsheets, maintain files
• Develop and implement HR solutions that drive performance improvement and support the short and long term business objectives
• Assist Customer Service team with new product information and specs
• Keep well documented records for future audits
• Provides mentoring and is always looking to improve, include and push our team to the next level
• Have an upbeat positive energy!
• Responsible for developing relationships with customers to coordinate all aspects of service
• Must maintain client files, contracts and correspondence
• Prepares invoicing and billing information
• Enters and updates information in a customized company database
• Responsible for interfacing with multiple departments to assure that project completion deadlines are met
• Answering questions about products/services
• Maintain an effective level of business literacy about the business unit’s financial position, its mid range plans, its culture and its competition
• Escalates issues, provide updates and clarify instructions
• Answer incoming calls and emails from third party vendors and provide accurate answers and detailed information.
• Alerts supervisor or lead worker when there is confusion or absence of information in the knowledge base to answer particular questions.
• Maintains electronic personnel records; researches data to verify employment and salary records.

Skills for HR Customer Service

• Microsoft Office
• Benefits
• Basic compensation
• HR policies
• Recruitment
• Principles and processes for providing customer and personal services
• Rules of composition
• Case management processe