Description

The Communication Etiquette course establishes the professional standards that govern how people write, speak, and conduct themselves across corporate communication channels. Participants learn email and written correspondence conventions, meeting and virtual meeting conduct, telephone and messaging etiquette, tone calibration for different audiences, and how to handle difficult or sensitive exchanges without damaging relationships. The course also covers cross-cultural considerations and the reputational cost of poor communication habits. It is ideal for new hires, graduate trainees, administrative and support staff, customer-facing teams, and any organisation standardising its internal communication culture. Participants leave with a clear standard they can apply immediately and consistently.