Senior Network Support Engineer

Job Description:
 Provide technical support service via phone, email, and other channels as required to clients.
 Providing primary backup for networks should they fail
 Ensuring the effective administration of a new business network
 Performing troubleshooting on all programs when required
 Preparing post-mortem reports and performing trend analysis when there are system failures
 Developing proposals and helping to finalize opportunities that reduce expenses
 Developing and maintaining all of the comprehensive paperwork associated with the
implemented network
 Assisting other departments when it comes to localized issues
 Coordinating with various different departments to help develop a Linux network design that
runs smoothly
 Managing all of the technical network resources for both projects and the business as a whole
 Assisting and providing consultancy services to clients (should it be required)
 Supervising and ensuring there is an optimal level of technical backup at all times
 Administering and ensuring project completion
 standard procedures for proper escalation of unresolved issues to the appropriate internal
teams.
 Proper vendor engagement and providing prompt and accurate feedback to customers.
 Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in
a professional manner using the available Customer Relationship