NMC Operator

Responsibilities:
· Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.
· Take ownership to ensure that all problems are resolved in a timely and efficient manner.
· Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
· Perform general “system administration” tasks on all elements of the network.
· Perform documented network configuration procedures.
· Pro‐actively monitor network and system performance.
· Analyze traffic data and trends and escalate areas of concern to officer on duty.
· Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.
· Provide scheduled and on‐demand traffic analysis reports.
· Maintains inventory of equipment acquisitions, installations, designs, and modifications.
· Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.
· Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.
· Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.
· Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).
· Optimizes Company’s network performance and clients service delivery meeting.
· QOC metrics per client SLA’s.
· Employees will be required to follow any other job‐related instructions to perform.
Job Features
Job Category | Engineering |
Minimum Qualification | Bachelors |
Years Experience | 1 |
Minimum Grade | 2.1 |