NMC Operator

Full Time On Premise
Lagos, Lagos Island
Posted 3 weeks ago

Responsibilities:

· Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools.

· Take ownership to ensure that all problems are resolved in a timely and efficient manner.

· Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).

· Perform general “system administration” tasks on all elements of the network.

· Perform documented network configuration procedures.

· Pro‐actively monitor network and system performance.

· Analyze traffic data and trends and escalate areas of concern to officer on duty.

· Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction.

· Provide scheduled and on‐demand traffic analysis reports.

· Maintains inventory of equipment acquisitions, installations, designs, and modifications.

· Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage.

· Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed.

· Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System.

· Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at Company’s POPs).

· Optimizes Company’s network performance and clients service delivery meeting.

· QOC metrics per client SLA’s.

· Employees will be required to follow any other job‐related instructions to perform.

Job Features

Job CategoryEngineering
Minimum QualificationBachelors
Years Experience1
Minimum Grade2.1

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