Field Performance Monitor

Key Responsibilities:
Performance Monitoring:
· Continuously monitor the performance of the FOC department.
· Ensure coordinators follow departmental procedures and policies.
· Identify and report any deviations from established standards.
Reporting:
· Prepare and submit daily performance reports for the head of the department.
· Include detailed analysis of team performance and individual engineer performance.
Ticket Management:
· Track and catch delays in updating tickets by coordinators.
· Ensure timely and accurate ticket updates to reflect the current status of field operations.
Team Performance:
· Collaborate with coordinators to identify engineers who are not performing well on-site.
· Provide feedback and recommendations for performance improvement.
Case Investigation:
· Investigate escalated cases thoroughly to determine the root cause of issues.
· Document findings and propose solutions to prevent future occurrences.
Training and Development:
· Prepare regular training sessions for the FOC team.
· Identify weaknesses in team performance and develop training programs to address them.
· Ensure the team is up-to-date with the latest procedures, policies, and technologies.
Compliance and Improvement:
· Ensure compliance with all FOC policies and procedures.
· Recommend process improvements to enhance the efficiency and effectiveness of field operations.
Job Features
Job Category | Engineering |
Minimum Qualification | Bachelors |
Years Experience | 1 |
Minimum Grade | 2.1 |