Field Engineer

Key Responsibilities:
Installation and Configuration:
· Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
· Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
· Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
· Educate customers on the proper use and maintenance of the installed equipment and services.
Troubleshooting and Issue Resolution:
· Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
· Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
· Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
· Maintain detailed documentation of customer interactions, service requests, and problem resolutions.
Customer Service and Communication:
· Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
· Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
· Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
· Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.
Quality Assurance and Compliance:
· Ensure installations are completed according to company standards, policies, and regulatory requirements.
· Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
· Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.
Job Features
Job Category | Engineering |
Minimum Qualification | Bachelors |
Years Experience | 3 |
Minimum Grade | 2.1 |