Description

This course is designed for beginner to intermediate professionals who interact with customers directly or indirectly, including customer service representatives, front desk officers, sales teams, and support staff. It covers building core service skills, managing customer interactions, and applying proven service frameworks to enhance customer satisfaction and loyalty. Participants will engage in real-world scenarios, tools, and techniques that can be applied immediately in the workplace. The course is particularly suited for individuals who want to strengthen their customer interaction and communication skills, handle customer complaints or service requests regularly, or are transitioning into customer-facing roles. The course aims to improve service delivery standards and enhance customer experience.