Service Delivery Officer/Project Administrator

Job Brief: The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.The goal is to ensure satisfactory delivery of all service requests (Surveys & Installations) from Prospective clients, partners & dealers. Proactively liaise with all internal & external Stakeholders and communicate prompt feedbacks in return to ensure all orders are Processed on time.

Requirements

• Candidates must have Minimum of B.Sc. or HND in related field.
• Minimum 5 years’ Cognate experience in the field of Services.
• Ability to understand the impact of operational decisions on organizational initiatives.
• Smart, proactive thinking and solution centered approach.
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Manage all service enquiries such as survey, installation requests for prospective customers.
•  Coordinate all service requests from all partners & dealer and sales executives.
•  Accurately fill, update & send various service delivery reports to responsible stakeholders.
• Handover activated clients.
•  Liaise with internal & external stakeholders to ensure all service requests are delivered promptly.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.