NOC Engineer

Responsibilities:

· Perform general “system administration” tasks on all elements of the network.

· Discover problem areas which could negatively impact system performance or customer satisfaction

· Pro‐actively monitor network and system performance.

· Analyze traffic data and trends and escalate areas of concern to the network design authority.

· Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).

· Perform general “system administration” tasks on all elements of the network.

· Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems

· Take ownership to ensure that all problems are resolved in a timely and efficient manner.

· Manage problem resolution using network monitoring/management tools

· Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.