Description

This exciting and dynamic 8 days course introduces learners to the rudiments and importance of delivering high quality products/services, the importance of management as a strategic tool in organizational development, the use of continuous improvement as a competitive edge in this ever changing and dynamic world. With organizations constantly faced with the challenge of keeping abreast of technology, trends with sophisticated and enlightened customer needs while still trying to keep operational cost low and productivity high. In this light many companies have adopted the phenomenon of Total Quality Management, lean Six- Sigma and Agile frameworks as a way of life and not a goal to be achieved by reflecting on our outputs as products, services or services delivered or rendered to the public. It is also a way to distinguish an organization from the very lot offering the same services.

Learning Objectives

At the end of this course, you will be able to

• Identify the key principles and concepts of Strategy and Management
• Adopt Continuous Improvement as a way of life and not a goal to be reached.
• Identify Management tools that can be used for organizational Growth.
• Identify the basic concepts and definitions related to Management of delivering Quality.
• Identify the activities and roles involved in a company’s value chain
• Identify the role of Managers and Leaders in organizational development
• Identify the factors that affect the effectiveness of Strategy, broken down into 3 levels ( Operational, Tactical and Strategic goals).
• Determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges
• Know how to make decisions through investigation, identification and addressing organizational challenges
• Have the ability to have a broad overview of business processes across an organization
• Equips participants with how to attract the workforce, retain and develop a Team for productivity

Course Student Material
Students receive a copy of the classroom student manual.

Case studies for 3 companies.

Prerequisites
12 years Experience with 5 years in working in a Management Role

Certificate
CMQ/OE certificate

Additional Information
This course is for Senior Managers, Aspiring Director and COOs