CMQOE Training


The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process – improvement initiatives in a variety of industries


This exciting and dynamic 5-day course introduces learners to the rudiments and importance of delivering high quality products/services, the importance of quality management as a strategic tool in organisational development, the use of continuous improvement as a competitive edge in this ever changing and dynamic world. Organisations are also faced with the challenge of constantly keeping abreast of technology and also trying to satisfy a more educated, sophisticated and enlightened customer while still trying to keep operational cost low and productivity high. In this light many companies have adopted the phenomenon of Total Quality Management as a way of life and not a goal to be achieved by reflecting on our outputs as products, services or services delivered or rendered to the public. It is also a way to distinguish an organisation from the very lot offering the same services.

Learning Objectives
At the end of this course, you will be able to

  • Identify the key principles and concepts of Quality Management
  • Adopt Continuous Improvement as a way of life and not a goal to be reached.
  • Identify Quality tools that can be used for organisational Growth.
  • Identify the basic concepts and definitions related to Management of delivering Quality.
  • Identify the activities and roles involved in the Management of Quality.
  • Identify the role of a manager in organisational development
  • Identify the factors that affect the effectiveness of the Quality Management System.
  • Determine and evaluate risk, and employ knowledge management tools and techniques in resolving organisational challenges
  • Know how to make decisions through investigation, identification and addressing organisational challenges
  • Have the ability to have a broad overview of business processes across an organisation

Course Student Material
Students receive a copy of the classroom student manual.

3-5 years’ Experience working in an Management Environment.

CMQOE Training Class Manual

Additional information

Course Options

Training Only


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